Harvey Normancustomer service/repair

We bought a Panasonic Split System Air-conditioner from Harvey Norman and which included installation. The installation of the air-conditioner was sub-contracted out to a local air-condition installer contractor. The system failed after 2 months (or maybe less as we were not using the A/C frequently). It was not cooling. We contacted Harvey Norman who inturn asked us to contact the local installer contractor who installed the a/c and we did. The local installer contractor came, did some checks and said that the unit must have arrived from the Panasonic without a full amount of refrigerant. So, he topped up the refrigerant and left. We had not use the a/c till 4 months later (for heating). Again, about 2 months after using the a/c it stopped working again. We contacted the local contractor again as it was making strange noises. The local contractor said "that there must be something wrong with the unit and to contact Panasonic" which we did. Panasonic organised for their local contractor to come down to inspect. It turned out that the installation of the pipework directly behind the a/c unit is dodgy and have been leaking into the room. We were told by the Panasonic local contractor to contact Harvey Norman immediately and ask them to organise for someone to fix this. We have since been contacting Harvey Norman Fortitude Valley branch. We have left messages and they had said that they will return our calls but no response. We are still waiting.

Dec 17, 2014

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