On June 9th, I purchased a leather sofa and ottoman from Harlem Furniture in Aurora. My furniture was delivered the next day, and it was in perfect condition. I was very pleased with my purchase. A few weeks after my furniture purchase, I received a welcome letter from American Bankers Insurance Company, thanking me for purchasing life insurance. Since I already have a $500, 000 life insurance policy from All State Insurance, I was confused and quite concerned. I called up American Bankers Insurance saying that there must be a mistake. I was told that I purchased this life insurance through my Harlem credit card. While I got the leather protection service, I certainly did not take out a life insurance policy.
I was hung up on twice, transferred three times, and told that I had to contact Harlem Furniture directly. I did so, and was told that I must have checked a box on my furniture receipt and that’s why I received this insurance. I was told to call American Bankers Insurance to cancel this policy. After forty minutes of back and forth phone calls, I finally did get this policy canceled. I’m very angry that by supposedly checking a box (of which I have no record of, nor is it on my receipt) that I took $10, 000 worth of life insurance out to pay for a piece of furniture that I will be paying off in two months.
When I canceled this policy, I was told to double check my credit card statements, as “many” people don’t even notice that this policy is on there. I find this business practice underhanded at best, if not downright sleazy. I’m an educated person, and my husband is an attorney, and neither of us knew that we had taken out this ridiculous life insurance policy.
I had planned to buy a new bedroom set within the next six months, and prior to this situation, had planned on giving my business to Harlem furniture, since I was so happy with my couch and the efficiency of the delivery. Because I feel duped and taken advantage of, I will be taking my business elsewhere. If you do a “google” search on Harlem Furniture + deceptive practices, I’m sorry to say that many other people seem to share my story. This is a terrible business practice.