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Haier/ French door refrigerator / Lemon appliance & tardy refund

1 NJ, United States

In January 2010 we took delivery of a new Haier counter-depth French door bottom freezer refrigerator. It worked flawlessly until the Labor Day weekend when we noticed the temperature started fluctuating a couple of degrees warmer in both fridge and freezer. Several days later the fluctuations became more pronounced, 5-7 degrees. We called for warranty service. At first they said there were no error codes and that minor fluctuations were normal. Acouple of weeks went by and the fluctuations became double digit. Another servicew call with no results. Over 6-7 weeks we had 5 or 6 service calls with no improvement. Finally when the fridge started reaching into mid-60's, and the freezer into the high 20's they admited they couldn't repair it.
On August 20th they sent a trucking company to our home and they took it away with the promise of a prompt refund. At first they told us there would be a 20% charge for the use we got from the appliance but they quickly backed off when my wife became irate.
To make a long story short, we made numerous phone calls to their customer service dept and received various run-around stories as to the delay in issueing a refund check. Finally on December 3rd the refund check arrived. They never did offer to compensate us for the loss of the spoiled food or massive inconvenience of living without a refrigerator.

In my 66 years I have never had a worse customer experience. I wouldn't ever consider buying another Haier product and I will go out of my way whenever appropriate to relate this miserable experience to anyone considering a major appliance purchase.

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