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H&R Block / HRB Digital
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H&R Block / HRB Digital
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1.9 565 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
438 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 565

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8:40 am EST

H&R Block / HRB Digital poor service

I have been a costumer of H&T block now for 7 years. I have been highly disappointed in the last two. Last year I was awaiting my state refund only to find out my tax rep never filed it, so I had to wait a extra 4-6 weeks. This year I wanted to apply for the Emerald advance and my rep submitted my forms before I could even apply and was supposed to look into seeing if she could reverse it and never did. I am also again this year having issues with my state refund, the state has still not received it even though they're saying they did. The employees are rude and careless, they just want their money. The past two years I have gone the employees do not even know what they are doing and have several errors so I am there for hours. At this point I do not want to pay them the fees because I pay over 400.00 dollars every year for terrible service and I never receive my refund when it is supposed to be there.

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6:31 pm EST

H&R Block / HRB Digital appointment

I want to begin by saying my husband and I have been going to H&R Block for almost twenty years in Neptune City NJ. We have always had the same tax preparer James Taylor. He was wonderful at his job and always very professional. Last year We were told James Taylor would not be available for medical reasons. We were scheduled with Linda Sharkus. She did a great job and we scheduled an appointment with her one year to the date on 02/06/17 @ 3pm. We were called numerous times to confirm plus I called myself that morning to confirm. We arrived ten minutes prior to our appointment. We gave the receptionist Richard our names and our appointment time. He simply said okay. At 3:15 I ask Richard if Linda is running behind and his reply was a few minutes maybe a half hour. I ask him which is it and why do we make an appointment if we will not be taking in that time? His response was I don't know and it won't be much longer. Now it is 3:40 and we are still sitting waiting on Linda. Not once did she bother to come out and apologize for her lateness. My husband now very annoyed asks Richard can he find out when Linda will see us. Richard says a few minutes again! My husband says he wants to know now when we will be seen. Richard says no reason to get nasty and to ask him nicely. My husband tells him we have been for the past 45 minutes now and that if he would have checked with Linda when we first asked at 3:15 maybe we would not be having this problem. Finally Richard gets up and asks Linda when she will be ready to see us. Richard comes back and says Linda is not sure and that she has not had her lunch and wants to have it. At this point it is almost 4 and we walk out! I can not believe how we were treated by these two representatives of H&R Block! We were so angry and so upset by the way they both treated us! It was terrible! We will not return ever! We found a new place Liberty Tax Service who were more than happy to see us right away with no appointment. I do want to thank H&R Block for so many wonderful years when James Taylor was there. I plan on making my voice heard loud and clear about how we were treated in your Neptune City, NJ office.

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5:34 pm EST

H&R Block / HRB Digital credit card charges

My name is Myra Smith and on 2/7/17 I inserted the disc that was mailed to me, entered my choice of product (Deluxe + State) and waited for the prompt at checkout to enter the coupon code to save $10.00 instantly. Instead I was shown my total charges which did NOT include the discount, I never was given the chance to even enter the code.

Of course by now I've purchased the product minus the discount and search as I might on their web page there is no info on how to get my money back!

I have used H&R Block software for years. I not used the discount before nor do I even remember one being offered. I can't say how disappointed I am but I can say that I will not be using H&R Block again. There are dozens of software available now besides your product and Turbo Tax (which is an even bigger rip off) but even if I don't use one of these other companies next year I would rather do my taxes by paper than trust you again.

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10:31 am EST

H&R Block / HRB Digital federal and state taxes

I'm 2015 hr block in dundar WV filed me and my wife's taxes electronically then the next year same thing but I get a letter from IRS saying taxes from 2015 were never filed I go to hr block they look it up and they did not send them they printed them off for me and I sent them by mail. But now I owe penalties on state and federal and I paid for electronic filing and I'm not gonna pay I feel as if hr block should pay my penalties and give me my money back for taxes that year.

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8:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

H&R Block / HRB Digital flight delayed

Hi there

I am heena shukla. I was having a flight with jet airways on 23 rd january mumbai to chennai 9w 467 7.15 pm.
It was reschedule by 7.25 pm. I was having connecting flight from chennai to perth 11.30 pm. But because of jet airways delayed I could not able to catch my air asia flight.
As per information flight was delayed by 10 minutes which I have confirmed on check in counter as well. I was the on mumbai airport by 5.30 pm. And I have informed about my connecting flights too. Because I was excess of 10 kg and I have paid 1000 rs there.
But on gate flight was not started for boarding as well till 8.05 pm. After boarding flight was not took off till 9.05 pm. Because of this late I have reached chennai airport late and I have missed my flight.

I need a proper reason why flight was so delayed. I don't want to listen technical reason. I need valid reason for late. Because technical difficulties is too simple to tell.
If I would have not reached to airport to catch flight because of any technical reason you would have flew the flight... Right?
Sorry for my language but I am very angry on this situation.

I took indigo airlines to come back mumbai rs 29529
I have to take high rate of flight from mumbai to perth by emirates $2944.00
I have missed air asia flight $1055.00
Because of this late I have missed my work. I was about to start by 27 jan
I have missed $1000 as a salary.

Top of it I have gone through such a mental stress which is not describable. I am travelling since 2002 but never had this kind of pathetic experience in my life.
Because of someone's irresponsibility I have suffered as a mental stress, physically I was so weak because of this hurdle and financially I am broken now.
We are working in abroad does not mean we have a fat bank balances like you guys are having.
We are day to day wages people. To go india and see our people we are booking tickets way early to get chipper tickets.
You are in service industry and what a bad service provided by jet airways.
I am not at all happy and going to inform all my friends and family not to use jet airways for any reason.

My main reason to write you all this is I want to claim my companionship.
I have suffered a hugh financial loss this year. Because of this I can't think of flying again for more 3 years.
I would like you to compensate me my loss of $4518.95.

I want to add one more important thing. I was travelling with 2 boys 10 and 12. Ni[censored] 12 years old was with fractured arm. It was a so pity situation for us because he was having a pain while running. Still I have asked him to run. And then I have push him in trolley. You can imagine our pity condition on airport.

I am positively looking forward to your reply.

Thanks
Heena shukla
+[protected]

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Update by Tatsat
Feb 06, 2017 8:21 pm EST

i am looking for my compensation because of delayed of jet airways.
heena shukla +[protected]

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3:49 pm EST

H&R Block / HRB Digital emerald advànce

I filed my taxes on the 27th of Jan. I was turned down for the loan option offered to us for the IRS not releasing any money till the 15th. My state tax I new would be hitting my bank account Onthr 6th last week I talked to my tax pro of 10 years and a lady from emerald on the exact same day and both told me that I should receive my money with not a problem since it was only the 6th and payments are not due till the 15th. I talked to both pryer to the check getting in my account to make sure this wouldn't happen. I have e called all morning and explained my situation to over 30 ppl answering the calls everyone of them said they would transfer me to there supervisor . Not one time did a supervisor pick up there phone to talk with me about this confusion. Emerald advance payments are not even due till the 15th. Plus knowing there is a chance we can't pay because federal money doesn't even start getting released till the 15th so are you going to take my money then cause my paycheck is direct deposited. Anyway I counted on my state refund my electric is getting shut off and my water already has. I've gotten no answers no help and hours of total run around. I'm extremely angry cause two tax people told me it wouldn't happen one being my tax pro the other being a agent. And now that it did NOONE is helping me in anyway. I'm very disappointed In H&R Block and extremely ticked off considering my payment isn't even due till the 15th. I am without water and electric because of counting on what your ppl told me wouldn't happen. Plus no body helping me at all. So now I'm pretty sure I'm done using h&r block ever again.

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10:16 am EST
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H&R Block / HRB Digital reporting fraud crime

On February 8, 2014, a tax preparer by the name of Denise Pink prepared my 2013 taxes. At this time I was filing taxes for h & r foods inc. Which is a burger king franchised restaurant. Upon completion of my tax refund I was issued a H&R block emerald card. I was told that my refund would be issued on that card. After weeks went by I contacted Ms. Denise Pink of H&R BLOCK(TAX preparer) to let her know of the situation and she stated that at this no time no money will be issued on the emerald card and that I would be mailed a check. As of January 30, 2107 I needed an IP PIN NUMBER to file electronically and went into the local irs office to retrieve my ip pin and could not do so and was not provided my pin number. Spoke with Angela Patton, an irs representative, located @8876 Gulf Freeway and was given a printout by her which states that my refund was issued on this emerald card but I never recieved this refund at all on this card. A fraudlent crime has been committed and i would like to know where and what to my refund. My name is Shunica D. Sinclair and I can be reached @[protected]

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8:07 pm EST

H&R Block / HRB Digital return of h&r block additional fees

I had an appointment to h&r block on arapahoe road (9555 e arapahoe road, greenwood village, co-80112) on 4th feb. 2016 at 3pm (appointment confirm# [protected]) regarding my tax consultation. for my case the tax consultant is 'dennis brom'. although I had received consulting advice but they charged me a whopping amount of $235.
Can you please check whether they have charged correctly as I believe it is quite unfair. if possible please refund additional charge which may have incurred.

Thanks,
Uday
[protected]

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4:50 pm EST

H&R Block / HRB Digital unprofessional

While the lady was doing my taxes she could not figure out why the numbers were not matching up and kept having to look up directions and then at the end couldn't figure out how I pay the IRS. I pay every year thru them and she said it was not an option they give. Turns out they do I she didn't know. She the proceeded to ask 2 other people working there and they didn't know. They were all highly untrained for doing this job. Now I wonder if they did my taxes correctly and I had to google how to pay the IRS. I feel that for how expensive they are a peace of mind should come with their services that you don't have to worry about your taxes being done. It was like the blind leading the blind in their.

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2:28 pm EST

H&R Block / HRB Digital unprofessional

This is about me waiting an hour and a person named virginia L Bisson from Fitchburg ma not treating me like a customer, she started asking me what did i want, if i'm in there is to do my taxes next she when in the internet for a tax calculator, which i could have done from home after that she said that i wouldn't get credited for my two kids because my wife was waiting for her social security from immigration which i know is bs, she didn't want to help me from the beggining because she was "sick" hr block you guys suck for having people with no people skills

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2:13 pm EST

H&R Block / HRB Digital downloaded software

I contacted the on line service today in order to inform them that there was calculation issue with the Deluxe version. The IRS indicates that a couple making $187, 00/year should pay $29, 387.50 + 28% over $151, 201.00. Total taxes should have been $39, 528.26. The software calculated the tax bill to be $62, 553 (28% of $187, 000). The Tech informed me that my calculations were incorrect and that I should talk to a tax expert. Just trying to report a problem. I wasted my time!

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2:23 pm EST

H&R Block / HRB Digital tax prep service, unprofessional attitude

We have used H & R Block for many years for relatively simple tax forms, even though the prices are very high. In 2014, I withdrew 50, 000 from an annuity to give to my daughter to buy a house, which raised our income for that year. We paid a lot in taxes that year; this was a one time thing, never expect to do that again.

The following year 2015, we were back to the simple tax form with the taxable income back to the lower figure..for that year it was 21, 765. We got questioned by the IRS, asked for assistance from H & R, but got none. I did the followup, calls, etc. to IRS myself before it got resolved, even though H & R says it will stand by and help if needed. It took many many calls, etc before the issue was resolved. In 2015, the tax preparer was very unprofessional, acted as though it was all a big party and unimportant to do our taxes...ha ha ho ho kind of attitude. The next major complaint has to do with fees...243.50 in 20125, to do a relatively simple senior citizen (we are age 82 now) form ... fees just keep getting higher and higher every year. We can't afford this anymore and are going to the IRS volunteer preparers in our area. Major offenses as far as we are concerned: preparer who does not act professional, and the high fees. Fee consideration for our age and income would be appreciated rather than per page, also preparers with a caring attitude. Thank you for "listening"

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8:26 am EST

H&R Block / HRB Digital steve booker corinth ms - he treats customers horrible

The manager at the Corinth, Mississippi location is horrible and not professional at all. He talks badly to customers and employees. I would recommend you guys get a professional manager that can at least dress well and speak in a professional manner. He is rude and I would never let someone like him represent my company. I will file a complain with EEOC as well.

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4:18 pm EST
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H&R Block / HRB Digital tax rep and quality of service

I called my local office to make an appointment. They tell me they dont make appointments after 5 because they close at 6. Okay fine, then I ask about the advsnce and she tells me they are doing it. I took off work today to made an appointment at 9am via the internet. I arrive at the store at 8:45 so im not late and nobody is there. Not a big deal. They show up at 9:15. I go to sign in and thr lady asked me of I had an appointment and I told her yes. She could find it anywhere. I gave her my conformation number and told her I made it online. Then she tells me that they dont take online appointmentd that I would have to set and wait... Well okay. I set and waited and waited... Finally they called my name I give her all my information and she starts to put it in the computer. Before I knew it she said she was done. I was thinking wow that was fast. She tells me to sign the documents and I was done. So I sign it. She hands me my papers and says im finished. I asked about the advamce and she said they stopped doing it last week. I said okay and left. I get home and start looking at my tax papers and she has my childs name wrong. I called back up there and asked what I needed to do and she said there is nothing that can be done. I just paid almost $400 for somebody to mess up my taxes. Im pissed!

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12:43 pm EST
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H&R Block / HRB Digital your ads

It is completely ridiculous to have the volume on your ads so loud. I have the volume turned down low to hear the CNN reports and when your add comes on soooo loud. Control the volume on your adds by recording them at a normal volume, they don't need to be late loud. This is something someone could easily bring a lawsuit against for hearing damage.

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10:17 am EST

H&R Block / HRB Digital service completed in store

My tax preparers name was Paulette at the Fourth Plain Vancouver location. We completed my taxes and I qualified for the loan option until my refund processed she said that I would receive the full $1, 250. She had stated specifically the full amount. So I started to set up payments for bills feeling falsly confident about the amount I was getting because apparently that was not the case. I received 500, I called the office where they were filed and I was only corrected and told I was wrong. That the preparer made a mistake. Offered no way to correct this mistake, or sincerity.

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6:52 pm EST

H&R Block / HRB Digital tax services

Frank Cherry, Lismore Australia. Has been given all material and information to complete business activity statement for the last two years. These still not have been done after numerous complaints made by me. He keeps telling me it will be done. I have received warning letters and excessive fines from the ATO which I forwarded onto him. This has affected my and my husbands health. I gave him a cheque in the sum of $7000.00 to pay for sum of the fines 3 months ago but the ATO say they haven't received it. I have concerns that this is now stolen as he convinced me that the Chq should be made payable to him. I cannot believe I placed my trust in him. I cannot even get a mobile phone plan now because this has affected my credit rating. He should be disgusted in himself. I am going to be facing legal action brou

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9:15 am EST

H&R Block / HRB Digital hrblock fees

I have been a customer for 3 years now with hrblock and i feel that the fees are outrages and i was wonder why as a long time customer there aren't any type of discounts for returning customer as well i feel as though that isn't fair at all, i would like to dispute my payment of 321 dollars last year i paid 302 dollars and some change so why the big increase in the cost, i feel that is unfair to customers that return year after year.

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pobarjenkins
Minneapolis, US
Jan 27, 2017 1:14 am EST
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Three years with a bank is not long at all. I used to work at a bank (I no longer do), and there were several customers who had accounts 10+ years. They did not receive any benefits or fee reductions. If you feel you are being charged unfairly, you can close your account and use another bank.

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pobarjenkins
Minneapolis, US
Jan 27, 2017 1:15 am EST
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I'm sorry; please disregard my above post. It definitely didn't belong here. Consider going to a different company than H&R Block.

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7:41 am EST
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H&R Block / HRB Digital tax year 2015

My name is Sandra Y Garcia Leonardo and my husband Jorge A. Leonardo. We went to the main H & R Block office in Bradenton Florida on Cortez back in July 2016. Wet gave them all of our paper work that needed to by filed for 2015 because another person who had been doing my taxes fell ill and could not do them. According to your office manager the other person had been doing them wrong and she was going to help us. We were at the office for 2 hours and she still was not done and said that we would have to pay. We have her our debit card info and we started to pay on a payment plan. We left to Michigan late July and returned in October 2016. While we were in Michigan we several calls to that same office and no one would ever get back to us. In October when we returned to Florida we went back and told them what was the issue. They had is waiting in the office in Bradenton the Cortez location for 2 hours while they went and searched for our document's. The old lady returned empty handed and did she could not find any thing that the person working on our taxes must have it on her desk but her desk was locked and she was out on sick leave. I asked to stop the payments from being charged and they did. She promised to call us when the other lady returned but we have never gotten a call or a response back. We have attempted many times to call after that but no one can help and always have me on hold for over 40 minutes. I used to live in Parrish but since November 2016 we moved to Wimauma FL and cannot go to the Cortez location as often as we were. I would like to take care of this matter as soon as possible before further legal action is taken because this will affect my husband and I with the I.R.S.

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6:19 pm EST

H&R Block / HRB Digital taxes for 2014 filed incorrectly buy h&r block now I owe

I received a letter from the IRS stating that I owe money because I failed to report earnings which were clearly given to the agent I hired at H&R Block but she failed to include in my tax preparation this has caused a great stress and hardship on myself I submitted a claim through H&R Block under the Peace of Mind Act that I purchased with them they denied me once so I went into an office and reapplied again for the peace of mind to cover this debt knowing that it was no fault of mine and I clearly gave the representative all documents to file. Interesting a professional that knows what they're doing I assumed everything was done correctly. Once again I was denied so I called again and the representative only could tell me I was denied and why and I clearly disputed that was incorrect because the paperwork was clearly provided and in the packet still so basically it's their word against mine and now I'm just stuck with having to pay a fine because of their negligence? I called back and got an email address to the Palm claim department, was never given a direct contact person. I was sent an email back stating they would not cover it because it was my fault so I responded and basically said I need someone of higher status to speak with that can help me because I'm not going to take no for an answer without being given a really good valid reason I'm at a loss of what to do at this point any suggestions besides not using H&R Block ever again and interesting them with my finances.

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H&R Block / HRB Digital contacts

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+1 (800) 472-5625

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