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Gunthy Renker Corp / Vitapower Pro / Unauthorized charges!

1 United States Review updated:

Today is Sunday the 12th of November 2006. I officially have begun my journey into the world of grc and their questionable business practices. My email is nano1976 at yahoo, i will welcome any of the past posters, readers and future readers to pass on to me their personal experiences and steps taken to recoup any or all monies lost to this company. I just returned from overseas, yes military, and am catching up on my finances. My fiancé ordered proactive before i left in may and since then the credit card has been getting charged for vitamins, GRC VITAPOWER PRO PLUS, and have not received any of this product. I have been getting charged $33.94 since May 06, coincidentally the same time she received her first Proactiv shipment. Today I noticed another charge on my card for $69 to a VITAPOWER, notice the different amount and title of the product on my bank statement. On my bank statement there are phone numbers. GRC VITAPOWER PRO PLUS [protected], VITAPOWER [protected], called PROACTIV and they gave me [protected], they are all the same number. Today is Sunday like I said, called them up and got the press 1 for English and 2 for Spanish, then a recording comes on and says call back between 8am and 10pm est, funny they never said mon-fri or anything. Will try again tomorrow Monday and give an update. If anyone wants to email me your experience with this and the steps you have taken, please do so at nano1976 at yahoo (misp purposely). Thank you for taking the time to read this.

Na
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Comments

Sa
  1st of Dec, 2006
0 Votes

I too have gone through the same mess with Gunthy-Renker corp and their VitaPower crap. They have charged me unauthorized for 3 shipments of the VitaPower crap that they send out and I have been on the phone with them many times getting this ### worked out. I have received most of my money back thankfully, but it's hard to tell because they do it at weird times without warning so it's hard to keep track...I find myself checking my statements every day now to make sure there is not another unauthorized charge and there was one yesterday, so I immediately got on the phone with them today and had it out with them. They told me I would receive a refund as soon as the products are returned, we'll see if I actually do.

Don't order sheer cover or any other product from this company if you want to keep your money.

Th
  19th of Dec, 2006
0 Votes

I was able to contact this company with the phone numbers provided in complaint. I was able to cancel all my auto payments and shipments.

Ma
  24th of Dec, 2006
0 Votes

This showed up on my statement as well (I googled the number). I ordered Proactive a roughly 20 dollar purchase and all I see is $4.99. I'm not sure if this an extra charge or what's going on. Hmmm, makes me not so interested in ordering from GR anymore.

Dr
  22nd of Aug, 2007
0 Votes

I ordered ProActiv and also Sheer Cover which I AM VERY HAPPY WITH BOTH PRODUCTS!! However, when the lady asked me if I was interested in this Vita Power; I told her no and I purchase my vitamins through my Pharmacy for my entire family. Well, I see that they took $9.98 from my account and this was NOT authorized!! I called the 1-888-848-2797 - waS ON HOLD FOR AN HOUR, AND THEN... it told me that this number was for the hard of hearing and made this God awful noise... This unauthorized amount was on my bank statement charged 08/06/07 and I had NO desire for this product!! I had called ProActiv and they gave me this 1-888-684-9660 and I am STILL on hold!! I finally got through and was told it was a 30-day trial for $1.00 + $8.98 S & H. I have asked them to remove this for it was an unauthorized deduction. They stated they would refund me - I will let you know if this is the case...

Dreana.

Dr
  28th of Aug, 2007
0 Votes

I received my reimbursement for the wrongful charge and than the product arrived in my mailbox the next day! I sent it back immediately w/o opening it up! SO, I'm happy to get my money back and will continue with ProActiv and Sheer Cover for I LOVE the products!!!

Ll
  10th of Sep, 2007
0 Votes

The Gunthy Renker Corporation are a bunch of crooks!!! I can't believe no one has done anything to stop them yet. There needs to be a class action lawsuit against them. I have been getting unauthorized charges from them for almost 6 months. I thought my wife was still buying crap from them, but today I asked her about it and she said she canceled her order and returned items almost as soon as she had received them. I didn't think about asking her until now, and now I decided to do some research. I did a google search for SHEER COVER GRC and about half of the results were about complaints against this company's unethical and seemingly illegal business practices. I decided to call GRC to find out why I am still to this day being charged 37.50 for something I had not purchased and their lame excuse was that my account had not been canceled... B.S.! I then asked them if my wife had returned any product the she ordered or even not ordered, why haven't I received a refund from this company. She then told me that: 'according to her records there was a refund to my account on the 27th' NOW mind you, I am looking at my bank account online as I am speaking to this woman and I know for a fact I have not received a dime from these BLEEPS. So now I... I have to fax THEM my bank statements to prove otherwise... which I will do, but shouldn't have to. We'll see how this goes... guess from past customer complaints, not well. Will let you guys know. OH and whoever this DREANA F BROWN who posted:

"I received my reimbursement for the wrongful charge and than the product arrived in my mailbox the next day! I sent it back immediately w/o opening it up! SO, I'm happy to get my money back and will continue with ProActiv and Sheer Cover for I LOVE the products!!!"

An
  4th of Feb, 2008
0 Votes

I too am having problems getting my money back for vitamins I did not authorized. I just tried to contact the 1888-849-9660 and recieved a recording they are upgrading their system...what to take more money from people.l. The recording gives an email address to contact regarding customer service ... GRNVitamins@cpu2.com, leave your name, address, and phone number. Now I am not confident that they will call back, but I am going to give it a try. I will keep you posted on the results.

Su
  1st of Mar, 2008
0 Votes

SCAM! SCAM!! SCAM!!! I am currently battling Gunthy-Renker Nutrition for relentless shipments of their Vita Power Pro Vitamins. It all started in July 2007 when I ordered a $2.99 30-day trial of their vitamins with an order of Proactiv. BIG MISTAKE! I had used Proactiv in the past, and I had always had a good experience with Gunthy-Renker, so I trusted that I could try (and cancel) their vitamins if I did not like them. WRONG!!!

At the end of the 30 day trial, I began to receive unwanted shipments every other month of a 60-day supply of vitamins I didn't even order. For this they still charge my credit card every month for $33.94...and it is now March 2008.

First, I tried to cancel via email through Gunthy-Renker Proactiv...the same company/division from whom I had ordered them. But wait, ITS NOT THAT SIMPLE. You cannot do this. To cancel, allegedly all you need to do is contact Gunthy-Renker Nutrition at 888-848-2797. THIS IS NOT TRUE!

I have called twice, emailed four times (2 emails have been returned for failed delivery--hmmm?), been called a liar, told that they have never received any of my returned shipments, told they have no record of my contact with them, then told that-wait-I called them to cancel on 2/28/08 (I didn't), then told that perhaps I emailed them on that date (I didn't), told that they (?) took over this company (?) 3 weeks ago and that unfortunately the last company (?) did not handle returns very well....

All this to be told that I WILL NOT RECEIVE the $169.70 owed me for my returned shipments because I failed to get a "proof of mailing certificate" from the post office each time I refused them...because they have no record of my correspondence with them...because I do not know the name of the person with whom I spoke in January.

In the end, Janie #134 (a supervisor), would not give me more than the first name of her supervisor (Jessica) who she expects me to trust will call me. I wonder...will she also call me a liar and refuse to credit me for products I have mailed back unopened?

MY SUGGESTION: DO NOT BUY ADD-ONS from GUNTHY-RENKER . . . and NEVER BUY GUNTHY-RENKER NUTRITION PRODUCTS! They will steal your hard-earned $$$$$

El
  2nd of Mar, 2008
0 Votes

I have the same experience with Vita Power Pro. After disputing twice their unauthorized charges, they charged me again for last month without authority.

At first, I was able to speak with somebody to cancel my account. I have returned all the products as instructed. But they continue to charge me each month. Now, I cannot get hold on anybody to answer my calls.

This has to stop. I think we should get some legal help about this. This could potentially be a class action against Gunthy-Renker and Proactive.

Consumers like us must be vigilant and protect each other against unscrupulous businesses who want to make an easy money out of our hard-earned money.

Please let me know how you feel about the class action.

Ch
  25th of Mar, 2008
0 Votes

I had the same problem with this company. I just caught the error on my e-statement. I called and stayed on hold for about 10-15 minutes waiting for a response. I made them aware of the problem. For 3 months I have been billed for the vitamins and have not recieved the product. I also did not authorize for the vitamins to be billed to me or to shipped to me on a monthly basis.
They quickly handled the matter, but indicated that it may take up to 10 days for the credit back to my account to be recieved. We'll see. This make me not want to buy anything from QVC or HSN, although I love their deals.

Dr
  31st of Mar, 2008
0 Votes

Call Guthy-Renker, tell them the problem, have the orders cancelled immediatly. The number is 760-773-9022. You can go to www.guthy-renker.com for more company information. They even have pictures of the crooks and scam artist themselves. I have an elderly parent in an assisted living facility that has been charged over and over, all the while she has been trying to contact Grc* with no luck. I just called and cancelled her orders, but the people on the phone did not want to talk to me at all.

Li
  6th of Apr, 2008
0 Votes

My son is currently in the Middle East in Bahrain and his banking statements come to me (his mother). I noticed some ODD charges on his statement. When he contacted me and I told him of these purchases, he said he didn't authorize them and certainly was not receiving them. Both of these were from Guthy Renker (GRC Vita Power and GRC Sheer Cover). I am going to attempt to cancel both of these on his behalf on Monday. I hope I can. Otherwise, ANOTHER poor fighting soldier is being ripped off!!!

St
  20th of May, 2008
0 Votes

I am canceling my payment of your vitamins through my bank account and am sending my product back and just wanted you to know my cousin is a lawyer

Ro
  17th of Jun, 2009
0 Votes

I need to cancel vitamin product received. Acct # 25883900 and reverse the charges made to my account /Put funds back into my account.
Roberta Hobbs
207 S. Sunset Drive
Littleton, NC 27850
Acct# 25883900

An
  8th of Jun, 2010
0 Votes

If you are truly being scammed and can't afford a any more charges on your credit card or debt card, put a side some cash...enough for about 2 weeks to get you through (gas money, lunch money, bus fare, co-pay) think about what you need to do in the next two weeks including bills you pay with this card, set the cash aside and tighten your belt and call your bank and tell them that your card (credit or debt) has been compromised and the bank will put a stop to these charges and send you a new card and new number...it takes about 10 days to get a new one. This was a solution that worked for me at one time.

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