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GuardianProtection / Scam and cheating

1 United States Review updated:
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I am a new customer of Guardian Protection Services and I do not recommend that anyone establish a contract with Guardian Protection Services. They came out to my house and convince my wife to sign a contract (when I wasn’t home). I feel that they are the worst security company I have ever dealt with, they will “nickel and dime” you to death...

If they would have disclosed this to my wife before she sign the contract, we would have went with a better security service (who stands behind their equipment and installation 100%). I have had so many issues with their equipment and customer service and every time you call them to service their equipment, they will bill you for everything in addition to your monthly fee (What am I paying for?)...

I am to the point that I am not proud to have their sign in front of my house – I have neighbors that also did not have good things to say about them. DO NOT make the MISTAKE I made – if they would have told me it cost about $50 to show up and $25 per minute just to troubleshoot their equipment (for something you did not do) and if they need to replace anything (on this new equipment) there will be additional charges, I would NOT have had their equipment in my home, also they gave a quote to my wife of over $1, 300 to get out of their contract...

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  • Mi
      18th of Jun, 2009

    You could have signed up for a warranty service then you wouldn't be paying for any of those charges. If you were to buy a TV and you have the option to get an extended warranty but you opted not to and it broke after the original warranty would you be on here crying?

    +1 Votes
  • Pg
      6th of Jul, 2009

    what are you paying for?! how about the fact that your home will be protected and a piece of mind. I agree with the other person get a freakin repair agreement. Just the same as getting car insurance. You get insurance on your car, you get an extended warranty on your car, you pay monthly in case something happens. We have SSA (spells a s s backwards... ironic?) and we want Guardian. I only have SSA because it was part of my rent on the garage I own. I have paid for Guardian to look at my system and I will pay them over the other company any time. Their tech takes time to explain to you and they are personal and I'm happy to have them local. I have a customer service rep that is close with my family and even though they work for Guardian they are always willing to help me because they know the system and they know how unhappy I am with my company. No matter what company you go to make sure you do your research. See where their central station is located-- is it in the same building as their customer service? Are they 24/7? Are they UL certified? This is all things that I have been told to look for. Guardian doesn't outsource their techs, customer service or central station.They are all in one building here in Pittsburgh. I support Guardian and I will continue to. Please reconsider your decision and give them a chance. Maybe your wife should have known better than to sign something with out talking to you first.

    +1 Votes

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