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GreenGeeks / account suspended for no valid reason

1 United States
Contact information:

First off, we would like to let you know how displeased and disappointed we are for the kind of treatment we kept receiving from your company. All we ever wanted is for our business to operate continously without any setbacks and delays because you know how precious time is in maintaining a healthy relationship with our clients/customers. Honeslty, we are now having second thoughts on why we've decided to migrate here.

Moving forward, the first issue that was brought up was when you suspended our account due to suspicions with regard to spam emails that is being created by one of our email account ( which is fine but you should have suspended that email address alone and not the entire account and then send us a message afterwards.

Second is the issue of having an invalid information placed in our account which you have already corrected as mentioned from your message upon opening this ticket, so what else is the problem!

We are escalating this issue to a higher support group or to the management and kindly let us know what really is happening as I don't think you have the right to just suspend our account just like that.

Again, this is causing a big loss for our business as we are now having a hard time communicating with our clients. Please understand our situation and consider this as a complaint.

Mar 26, 2018

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