SUBMIT A COMPLAINT

Greendot Money pak and Greendot Visa / needed a refund

858 Pio Pica Ave, Stockton, CA, United States Review updated:
Contact information:
Phone: 5106731665

I called in to apply a $100 money pak to a Green dot Visa card and when I called I was told by the automated phone service that the Visa card I had was non reloadable and I would get a refund. So I waited about 2 weeks and no refund, so I went on the web to find where I file a complaint for the refund, there are so many sites to choose from, so I just chose the fraud complaint form and filled it out and and I should have filled out a refund form, yes I did the wrong form, but it doesn't end there,

Two days ago I went to the store to use my Account Now prepaid Visa card and it was declined and so I call the Account Now to see what was going on my account as I had money on the account. I was told it was suspended by Green dot. I have not heard from Green dot about what is happening to my claim and why the suspended my Account Now account as I am waiting to get my Social Security deposited in my account. I can not find a phone number to call to talk to the claims dept. I was given a phone number by Account Now and it was the wrong number. I need to know what is happening to my account and my social security check. I am 67 yrs old and live on my check to come in on time to my account. Please help me.

Thank you
Sharon Dauzat

La
Apr 24, 2014
Sort by: UpDate | Rating

Comments

  • Co
      24th of Apr, 2014

    Most banks will waive monthly fees if you have direct deposit of your social security. Also some states have laws that protect people over 65 from excessive fees.

    I suggest you go to a local bank or credit union and open an account.

    0 Votes
  • Gr
      1st of May, 2014

    Please email our Customer Advocacy department at Customer.[protected]@greendot.com. Include your name, phone number, card type(Green Dot prepaid debit card, MoneyPak reload card or any of our other products) and a brief description of the issue. We will review and contact you to assist. Green Dot Cares

    0 Votes

Post your comment