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Green Treeunprofessional

Review updated:

Green Tree employees are rude and unprofessional. And are unwilling to work withe anyone. I called the 1st of the month about doing a deferment and they waited until thee 15th to contact me, and that was at 7pm. I am getting thee run around from them. They say my loan rep will call, then she never calls. Then someone else calls and says they will get her, then someone else gets on thee phone and yells at me that my payment is late and its due on thee 1st. I said I called thee 1st of thee month and no one returned my call. I was told I was suppose to call back because Jessica, my loan rep. was on vacation. No one told me that. They said they would have her call me. On top of that, when they took my loan over, which I didn't ask for, they charged me additional fees of around $200 for over a year, when I asked for an itemized statement of what they were they simply sent me a letter saying it was for lawyer and admin. fees. This company needs to be closed or trained to actually help people rather than treat them badly.

So
Jan 15, 2013
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Comments

  • Vi
      Apr 04, 2013

    Please check out these support group sites...

    http://www.facebook.com/pages/Victims-of-Green-Tree-Servicing/115654791939939

    http://victimsofgreentree.blogspot.com/

    Also submit the complaint to CFPB, and they will contact Green Tree for the matter...

    http://www.consumerfinance.gov/complaint/

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