Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Green Geeks Web Hosting / attempting extra charges

United States
1
Contact information:

Purchased hosting service for them with a 1 year in advance payment. I never got around to using the service so it remained dormant. The year anniversary come up and they tried to renew for another year. The credit card I had on file with them was expired.

They started sending me harassment emails to the effect that I HAD to write an email to cancel the service. Every reputable service everywhere in the world considers non-payment for whatever reason to be effectively an indication to cancel. But no I had to write in to them to cancel. This is a classic tactic of old-school ripoff artists. Sending in a "request" to cancel affords them the opportunity to sock additional charges and Greengeeks did not miss the chance. Sure enough I received another email saying that since I didn't cancel with 5 days left they could bill me for another year but instead would only require payment for one month. Remember I've never used the system since I owned it on day one.

I am not going to pay them for something I never used just because they employ a "got ya" policy. It's not the month charge, it's the principle.
Ja
Jun 3, 2016
0

Post your comment

Submit
GreenGeeks Logo GreenGeeks
Customer Service
Overall Satisfaction Rating

19 Reviews
5739 Kanan Rd Suite 300
Agoura Hills
CA
United States - 91301
+1 877 326 7483
View Full Information
     

Reply to

close
Send