Grabcar Malaysiadriver cancelled but sending without record

I am The working in Friendship hostel in kampong Malabar, Penang as a receptionist.
On 29/7/18 4.16am I make a booking for my guess ( 1 lady)going to Penang airport, who stay in my hostel which I am working, when the driver arrived to pick up the passenger, the driver cancelled my booking.
But actually the passenger already on the car, why the driver pick up the passenger and cancelled the trip ?
I double confirmed with my guess is she arrived airport with this car no. WUE5598.
She told me yes she came to airport by this car.
This is not safety to the passenger because I can't trace where the car going, is it dangerous to passenger if the driver doing anything to the passenger.
Hope to take any appropriate action to this driver.
Thank you.

Jul 29, 2018

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