GrabCar / GrabTaxigrabtaxi driver cancelled the booking

Hi good morning. I just would like to ask if the driver can just cancel the booking for whatever reasons they have? This happened yesterday, April 28. I am from Cebu City by the way. I was having a hard time getting a taxi yesterday and I am with my 1 yr old son and 7 yr old daughter so I decided to used Grab. I even placed in the notes section that I will add P40. Destination was to SM Cebu. I waited for the driver since he was just 1 min away and upon looking at the map he's already very near, I even declined the other taxi that my Mom got and told her that I am already on Grab and the driver is near. Grrrrr I waited and waited and called his number but I cannot contact him, his number is [protected]. Then to my surprise, he cancelled the booking! What the heck! I really texted him and told May I know how can you address this complaint? why he cancelled it and I will report him and file a complaint. May I know how can you address this?
Driver's name : Joel Jayson
GXL 115 Toyota Vios

Apr 28, 2017

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