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1.0 591 Reviews

Grab Complaints Summary

1 Resolved
590 Unresolved
Our verdict: Engaging with Grab at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Grab reviews & complaints 591

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Newest Grab reviews & complaints

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G
1:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Grab your software on bookings

I always use Grab services, however, everytime I make a booking the address i am typing is not accepted or could not be found. I have to encode the nearest place to where i am. It has been such ever since, until last wednesday, your driver is pissed that i entered the wrong street. Please do something about this before i file my complaint with the LTFRB. Can you, as a public conveyance do this to us? It i not our fault that your computer system was designed to be such-inaccurate! so why get angry at me? We are in mourning and i still get to be reprimanded by your driver.

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M
1:52 am EST

Grab disappointed

I always use grab taxi or grab car.
But some times there are bad drivers and when the app ask me how many stars, if I add 2 or 3 stars, app will ask me the reasons.
I always write reasons for their future.

Yesterday it was a worst experience I've never had before.

One of the street was closed because of festival.
When I book the taxi, I texted them the street is closed so you have to take this way and get here.
But drivers canceled or ask me to cancel and its more than 5 drivers!
Usually when I canceled they ask me the reasons.
So I send reason to grab.
After that, I can not get ANY of taxi from grab app.
I called to customer service but they don't say anything just said "our officers will call you and tell you the reason "
I still waiting the call.
But people are saying "if you cancel a lot they will block you" is true.
VERY disappointed!

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B
10:52 am EST

Grab cancellation of my booking without any reason

On the 9th of Feb 2017, 1926hrs, with booking id- IOS23930046-2-037, driver from grabber accepted my booking and stated he is reaching at Raffles City Tower ( Near taxi stand ) My apps stated that the he is reaching. But for 7mins I did not see any of car waiting at the taxi stand. Suddenly, when I want to check the apps to see his whereabouts, suddenly the driver by the name of Koh ki Siah cancel my booking. It was really peak hour. And the most unprofessional thatMr Koh kin siah cancels my booking without any good reason.

So I booked anothere grabcar with booking Id IOS23930046-2-038, the driver name was Mohammed Noor Bin. He was very responsible coz he told me to cancel the booking as he was stucked badly and cant make it on time. This is supposed to be followed by others. Its not very difficult to do that coz by doing this it shows the driver is very responsible

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K
10:29 am EST

Grab night shift promo

I booked a grab car from wacat to san pedro and I put the nightshift promo code. The fare is 571 pesos. So if it is less 50%, it is 258.50 pesos only. The driver insists to pay the full amount of the fare. It also shows in his phone that 571 is the fare without any code. How's this? The driver's name is caster dela cruz rico. Nr 3084. Mitsubishi adventure (Silver)

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R
10:32 pm EST

Grab I forgot my phone on his car

I booked a grab 6:15 in the evening from Wingstop promenade greenhills to Bagumbayan Quezon City. When we arrived at our destination, I got my 3yr old niece at the back seat and I forgot that I left my phone their. I can't remember his plate # but its a gray toyota vios. When we call my phone, its ringing 4 times. After 10mins we call it again but its out of coverage area. Hope you can help me with my concern. Thank you.

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J
3:59 am EST

Grab service of the driver

I'm running late for work hence I called for grab taxi to Send me to work, I opt for cash as I have $50 notes where is more than enough for the trip, after driving a while the driver told me he does not have small change with him, hence I offer nets payment instead, but he say I cannot pay by nets as I opt for cash ! He then offer me to send me to petrol station to change to small notes where I'm running late for work ! Shouldn't he be responsible for this for causing all these to happen? This is a very bad trip I had with grab ! Hope u you all look into it !

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M
8:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Grab grabcar driver physically assaulted me

ON 27th Jan, around 4.49 pm, I booked a grab car economy through the app, from Q sentral, Jalan stesen sentral 2 to Lucky Garden Bangsar, A driver named Elvinorahmi Bin Masnel h/p [protected]/[protected] was assigned to pick me u . His car no. WB 7954W- Perodua Axia. He called me around 4.55 om and said he is 5 min away from the pick/drop zone of the building and asked me walk towards the pick up point .

Then around 5pm he called again and I said I am walking down and will be there in 1 min . He started shouting saying he is already there and then hung up. When I reached the pick up zone, I didnot see his car, so I called on his number to check. While it was still ringing, I saw his car entering the pick up zone . I got into the car, and I said, You were not even here, why were you shouting ? To that he said angrily, I was here ! I told him " I just saw you entering, why are you lying ?" To that he started souting and said, dont make me angry I will throw you out of the car ! I said you cannot talk to me like that, I will call the police ! I took out the phone to look for the number, he hit me on my hand and the phone fell in the car . I picked the phone up and wanted to turn on the video to record . He started abusing in Malay, and said get down of my car, or I will throw you out ! I said, you cannt do this, You have to drop me and then I wil complain to Grab ! To my surprise, he suddenly came out of the driver's seat, opened the back seat ( left where I was sitting ) pulled my hand and pushed me on the sidewalk, threw my phone and the front screen broke ! He then picked up my laptop bag from the car seat and banged it on the ground .

I somehow managed to capture some part of it in the video but without his face . Everything happened so quickly that I was totally not prepared. I have reported to the police and police will take action, and I will ensure that he is punished .
I want you to take action immediately . We come here to work and not get assaulted by cab drivers !

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S
6:41 pm EST

Grab charging high on name of demand (grab share)

Guys please do not book cab using grab-share in future before checking the estimated price. T

Oday I shared the taxi with one more passenger and grab share charged be 19$ which is 150% higher then my daily commute charges & wasted my actual office transport time as well.

As regular passenger who is approaching to the office on time sometime possible to miss to check the journey cost before book the grab. Now days grab started charging cancellation as well so you can't cancel the grab request as well.

So in short its good time to move on to another system which will be fair to passenger like "comfortdelgro "...

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T
12:14 am EST

Grab payment not received

On December 25, I have booked Grab Car trip in Hanoi. Right after I hit to Book button, Grab has deducted from my credit card an amount of 106.000 VND (the estimated amount of the trip). But unfortunately, after several tries, there are no car arrived and Grab did not refunded that amount to my account. I have filed a complaint ticket No [protected] about this issue but no response since. I have also checked with call center and was explained that amount has not been actually deducted from my account. But actually is was and if Grab do not charge me for that, there should be a refund statement.

Please kindly recheck the issue and answer me officially on this matter. Anyway, I am disappointment with the Grab system (deduct right after booking) and will consider to remove the app from my phone.

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S
srishan
, MY
Sep 03, 2018 2:23 pm EDT

The driver that day so rude with me...so angry on him...but the main was complain on me...ok the grab car driver is not good give respected...not all some drivers

K
K
kat1304
, MY
Sep 03, 2018 11:19 am EDT

i just met a driver who is incredibly rude. i already reported him after i cancel him. i stated my situation at the cancel reason column. Thank you for reading this, i hope that you take action about this.

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J
1:02 am EST

Grab disrespectful driver

We cancelled a booking because the meeting we were suppose to attend got cancelled due to heavy traffic and no respondents when we tried to book a grab car. By the time a grab car responded to our request the meeting had just been cancelled. Even though we cancelled our request the driver should not text the possible passenger calling us desprespectful we explained that our meeting was cancelled. Please be respectful of your customers if you want us to use your service again. I've been a loyal grab car user since the beginning. But with what happened today I am not pleased with the way the driver treats their customers. It may look fine from the drivers perspective but on the customers side that is desprespectful.

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J
4:47 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Grab - grabcar driver

this driver who i book and to send my friend home took 1 hours to send my friend back whose place is less than 2km away and scolded my friend who was on board. he scolded her in hokkien when he say his car was faulty.his car was faulty and it wasn't my friend fault at all. and my friend food all was already cold by the time she reach home.

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Grab In-depth Review

Overview: Grab is a leading ride-hailing and delivery service provider that operates in multiple countries, including Vietnam. With a rich history and strong market presence, Grab offers a range of services to meet the diverse needs of its users.

Services Offered: Grab provides a comprehensive range of services, including ride-hailing, food delivery, and package delivery. These services are available in various cities and regions across Vietnam, ensuring convenience and accessibility for users. Within each service category, Grab offers a wide range of options and features to cater to different preferences and requirements.

User Experience: Booking and using Grab services are incredibly easy and convenient. The user-friendly interface and mobile application make it seamless to request rides or deliveries. Additionally, Grab's customer support is highly responsive and readily available to assist users, ensuring a satisfactory experience overall.

Pricing and Payment: Grab maintains transparency in its pricing structure, allowing users to have a clear understanding of the fares or delivery fees. The affordability and competitiveness of Grab's pricing make it an attractive choice for users. Moreover, Grab frequently offers promotional offers and discounts, providing additional value. Users can choose from a range of payment options, and Grab ensures the security of transactions.

Driver/Partner Network: Grab boasts a large and high-quality driver or partner network. Drivers undergo thorough screening and training processes, ensuring passenger safety and comfort. The driver ratings and feedback system further enhances the quality of the network. Grab prioritizes safety measures and protocols to provide a secure experience for passengers.

Delivery Efficiency: Grab's delivery services are known for their timeliness and reliability. Users can track their deliveries in real-time, receiving updates throughout the process. Grab ensures that delivered items are in good condition and of high quality. In the rare event of complaints or issues, Grab handles them promptly and efficiently.

Safety and Security: Grab prioritizes the safety of both passengers and drivers. The company implements various safety measures, including insurance coverage for accidents or incidents. Additionally, Grab has robust measures in place to prevent fraud or unauthorized access. User reviews and feedback highlight the positive safety aspects of Grab's services.

Corporate Social Responsibility: Grab actively engages in initiatives and programs that support local communities and social causes. The company also emphasizes environmental sustainability efforts, contributing to a greener future. Through partnerships with local organizations and charities, Grab demonstrates its commitment to making a positive impact. Transparency and accountability are evident in Grab's corporate practices.

Competitor Comparison: When compared to other similar service providers in the market, Grab stands out with its unique features and strengths. The extensive range of services, user-friendly interface, and strong driver network are some of Grab's advantages. However, there may be areas where competitors excel, and Grab continuously strives to improve and address any weaknesses.

Overall Rating and Conclusion: Grab is an exceptional service provider that offers a seamless and convenient experience to its users in Vietnam. With its wide range of services, user-friendly interface, competitive pricing, and commitment to safety and corporate social responsibility, Grab receives a high overall rating. Potential users can confidently rely on Grab for their transportation and delivery needs.

Overall, Grab is highly recommended for its excellent services and commitment to customer satisfaction.

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Phone numbers

+65 6570 3925 +63 883 7100

Website

www.grab.com/vn/en

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