What a bunch of arrogant a-holes! I can't believe how crappy the customer 'service' is at gotprint. Avoid these guys like the plague!
After screwing up my order they still insist that it was I who made a mistake. I had called to ask about getting some labels printed that my client could write on using a sharpie. They told me what to order and I ordered it. After some hassle about the proof that was sent, I found out from them later that my client would not be able to write on the labels. I asked to change or cancel the order and they wouldn't let me! (it hadn't even gone to print yet, just "policy") Anyway, they went ahead and shipped the wrong item to my client directly and refused to issue a credit or refund. I complained to my credit card company and the matter was resolved. Or so I thought.
That was two years ago. I recently was doing some charity work for a local church and thought I'd give Gotprint.com another try and see how they handle a simple trifold brochure. Big mistake. Apparently they've revoked my account because of my previous complaint and won't accept any new business from me now. How idiotic is that?
DON'T REWARD STUPID COMPANIES LIKE GOTPRINT WITH YOUR BUSINESS ... there are plenty of other online print vendors out there with ACTUAL CUSTOMER SERVICE and actual people who want your business - not some arrogant adolescent manager with a score to settle.