GoToGate reviews and complaints 542
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unethical behaviour
I booked a one-way ticket from Cape Town, South Africa to London Gatwick roughly 5 months before my intended travel date. Four weeks before my departure date I received an email from GoToGate stating that my flight had received a "time change" and I should respond within 5 days to secure my booking.
Looking at the email I saw that the landing time had been delayed by an hour. I accepted this change in an acknowledgement email. A few days later I received a new e-ticket that stated my flight destination had changed from London Gatwick to London Heathrow without my knowledge or consent. I had consented to the new landing time but had no knowledge of the new destination airport.
I contacted GoToGate to try resolve the issue but the repeatedly and rudely keep informing me that because I accepted the new schedule I have accepted liability.
I was grossly misled by the terms and lack of information contained in the email correspondence.
My partner and myself had to get a coach from London Heathrow to London Gatwick costing us an additional £50.
Date of flight: 5-6th January 2017
eTrackNr: [protected]
I have requested a refund of the cost of the coach trip but have had no reply from GoToGate.
avoid
I had a terrible experience with GoToGate and my issue was never resolved! I booked a flight via GoToGate and later contacted them and said that I wanted to change the date. Their rep said they'll charge it for some extra.
After I paid they said they'll contact me soon. Waited and waited and nothing. Time passed, there were no changes made, so I started to get nervous. Tried to contact these guys but they ignored me. They never changed the date and I was stuck with the ticket I could not even use!
they changed my flight meaning we lost a day of our holiday, I tried to call to re arrange alternative flights & was put on hold & cut off 6 times over a period of 2 hours, this was also on my holiday, I sent emails & never heard anything back my holiday was spoilt from being stuck in a hotel room trying to arrange safe passage back home the following day, I contacted the airline eventually & after 3 calls they confirmed our flights, Gotogate contacted me once I was home AFTER, this was too late, I don't accept being cut off 6 times, its ridiculous, no one could help me, they transferred my call from 1 department to another, I asked to speak to a supervisor & they again put me on hold for 22minutes & then cut me off, this company is a joke, I am waiting for some compensation . . .
Hello sir i am book ticket dmm to vns 17/09/2019 but mail not coming cut my account balance
Case no. [protected] my acount was deducted but my booking was failed I have sms from the bank that the transaction was successfull, and my banking transaction confirmed the time it was deducted.. The csr check the booking failure but not the money transfer I attached the bank transaction history requesting to review the case and reimburse my money
norwegian airline refunded me the full price of ticket as they cancelled their flight to enable me to buy another ticket
gotogate kept all the refund bar 5.67
i could not buy my ticket
please ban this company from doing any further business
they are inflicting an unbelievable number of scams on their customers
this is unethical !
hi i have booked the ticket through gotogate, after the payment details, the amout was detected immediately but havent received the booking number yet
still have a pending order / reservation number, they didn't send me any ticket details or number to track anything.
lots of e-mails but to no avail
My name William Dass and I had book ticke Penang to Singapore ( 20 August 9.30 pm) . But till now I never receive any flight info but the payment already deducted .my email I'd :- puspa_subramaniam@silterra.com
Name Syed Mohamed Ibrahim
E-mail Ibrahimjbk28@gmail.com
Telephone number +[protected]
Booking number UCIOR5 / WY/CRHCHZ
Order number KOZ543
Dear sir & Madam,
Describe your query as precisely as possible
I have changed my flight schedule. Please I need your help
Hello.
I had booked through your agency - GOTOGATE for a trip from Kuala Lumpur to Lagos and Lagos to Kuala Lumpur on Saturday 27th May, 2018 with payment effected and my travel ticket issued but yet to have my SEAT NUMBER. Am finding this an unusual practice and experiencing it for the first time since I have had to travel by air. I will like to know how to secure my SEAT NUMBER to avoid logistic problem and embarrassment while in the airport travelling to Nigeria and while returning back to Malaysia. I avoided paying for a particular seat but did not decline having a seat through out my journey to and fro. I also discovered that it is expensive booking via your agency for Ethiopian Airline than buying the ticket from the airline's office. Kindly help assist in resolving the stalemate. Thank you.
GoToGate In-depth Review
Website Design and User Experience: The website design of GoToGate is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, and the search function is prominently displayed, allowing users to quickly search for flights.
Booking Process and Ease of Use: The booking process on GoToGate is straightforward and hassle-free. The website provides clear instructions and prompts, guiding users through each step of the booking process. The interface is user-friendly, and it is easy to select travel dates, destinations, and preferences.
Flight Options and Availability: GoToGate offers a wide range of flight options and has a vast network of airlines. Users can choose from various airlines, routes, and schedules to find the most suitable option for their travel needs. The website provides real-time availability, ensuring users have access to the latest flight information.
Pricing and Competitive Rates: GoToGate offers competitive rates for flights, allowing users to find affordable options for their travel plans. The website compares prices from different airlines, helping users find the best deals. Additionally, GoToGate often has special promotions and discounts, further enhancing the affordability of their flights.
Customer Service and Support: GoToGate provides excellent customer service and support. Their customer service team is responsive and helpful, assisting users with any queries or issues they may have. The website also offers a comprehensive FAQ section, providing answers to common questions and concerns.
Refund and Cancellation Policies: GoToGate has clear refund and cancellation policies, allowing users to easily understand their options in case of changes to their travel plans. The website provides information on refund eligibility, cancellation fees, and the process for requesting refunds or cancellations.
Additional Services and Features: GoToGate offers additional services and features to enhance the travel experience. Users can add extras such as seat selection, baggage allowance, and in-flight meals during the booking process. The website also provides information on travel insurance options and car rental services.
Trustworthiness and Security: GoToGate is a trusted and secure platform for booking flights. The website uses secure encryption technology to protect users' personal and payment information. They have established partnerships with reputable airlines, ensuring users can trust the reliability and safety of their bookings.
Overall User Satisfaction: Overall, users are highly satisfied with their experience on GoToGate. The website's user-friendly design, competitive pricing, and excellent customer service contribute to a positive user experience. Users appreciate the wide range of flight options and additional services available, making GoToGate a preferred choice for booking flights.
Pros:
- User-friendly website design
- Competitive pricing
- Wide range of flight options
- Excellent customer service
- Clear refund and cancellation policies
Cons:
- Some users may prefer more customization options during the booking process
- Occasional technical glitches reported by a small number of users
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