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GoToGate / unauthorized credit card charges

1 France
Contact information:

Date of incident : 13 january 2019
Description : I made two attempts to book a flight from kuwait to oman through the booking steps, gotogate informed me that the transaction couldn't happen, moreover I received un email :

Bonjour chiheb ben salem!

Dans l'impossibilité de valider votre règlement, nous n'avons pas pu traiter votre réservation. Aucun montant n'a été débité sur votre compte.


Translation : gotogate says "no money was debited from your account"

Perhaps I see my account debited twice for the two attempts :
-246, 33 euro
-240, 33 euro

Attached email from gotogate and capture of the 2 debits.

-I request a refund.

Best regards


Jan 15, 2019

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