GoToGate / unauthorized credit card charges
Date of incident : 13 january 2019
Description : I made two attempts to book a flight from kuwait to oman through the booking steps, gotogate informed me that the transaction couldn't happen, moreover I received un email :
Bonjour chiheb ben salem!
Dans l'impossibilité de valider votre règlement, nous n'avons pas pu traiter votre réservation. Aucun montant n'a été débité sur votre compte.
Translation : gotogate says "no money was debited from your account"
Perhaps I see my account debited twice for the two attempts :
-246, 33 euro
-240, 33 euro
Attached email from gotogate and capture of the 2 debits.
-I request a refund.
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