Google Express / OnTrac / home delivery service
First time ordering Costco Items using Google Express. Product never arrived on day as promise...or the next 3 days after. Finally called Google Express and their delivery unit (On Trac delivery) did not know where product is. No notification whatsoever. Google Express gave me two options...re-ordering again...or cancel order. Not acceptable. My elderly mother thought that this was a good reputable third party provider. She was wrong. Both companies should be looked into.
My email is [protected]@gmail.com
ORDER No. G-LAX-[protected]
View substitutes Report a problem
Status In progress
Service Delivery to 2425 West Lincoln Street, Long Beach, CA
Credits $25.00 order credit
Payment Visa ***-6970
Loyalty • Costco account no. [protected]
A Sold by Costco 6 items
8am – 10pm
Tracking Number: D10010921352871
Deliver To: LONG BEACH, CA
Service Commitment Time: 4/9/2016 by End of Day
Delivery Time: n/a
Delivery Status: IN TRANSIT DETAILS
Ship Date: 4/8/2016
Service Code: GROUND
Weight: 51 lbs.
You have a refund from Costco Shop More
Thanks for reaching out about the trouble with your order (# G-LAX-[protected]). We've worked with Costco to refund your VISA credit card ***-6970 in the amount of $56.02. This should appear on your card or bank statement within 10 business days.
Hope you'll shop again soon.
The Google Express team
Questions? Contact [protected]@google.com
Terms & Conditions
VISA credit card ***-6970
Date of refund
Apr 13, 2016
In Conclusion...Please have your company review with Google Express and OnTrac (on hold for 20 minutes or longer...still on hold)
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