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GoldCar Rental / car rental damage rip off

1 Faro Airport, Portugal
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Hired a car at Faro Airport 23 August 2018 to 4 July 2018. Tried to sell us excess insurance, but we have our own policy and refused. Picked up car in the dark, small marks on body but didn't notice minute chip in windscreen. On return were charged 400 Euros for windscreen damage - we definitely did not cause this chip, which in any case was so small you could hardly see it. Have raised a dispute through credit card company as although our insurance would cover us then Gold Car would get the money, which they should not do as their policy is clearly to get customers through unrealistically low prices and then make money on enormous unjustified surcharges. Have raised a complaint through Gold Car customer services, but they just do not respond. This company should be investigated and reported. Can provide further details of contract etc if required.

Ba
Aug 6, 2018

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