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Godrej / inferior service

India Review updated:
I have purchased the automatic washing machine make Godrej on 22ndMarch’07, taking into consideration the brand name of Godrej. However after seven months the main motor of the machine failed and after giving the complaint with several reminders the motor was replaced, but at the time of replacing the motor the machine body was very badly damaged. We had brought the notice of the same to your personnel and the complained was lodged (complain no: 674313).

Meanwhile we have given several reminders to your toll free nos for attaining of our complaint and finally today the technician visited at 7.30pm for just inspection of the damages (without the spares) during the inspection the machine which was working till yesterday was made in operational, we don’t know what he did to the machine. However we requested him to please start the machine for which we got the reply that he is from their contract person and the same will be done by the Godrej personnel after their visit, we are unable to understand the reason ( as to whether Godrej or their contractor is going to repair the M/c).

We are very much unhappy with this inferior service, quality and arrogant behavior of the technician.


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  12th of Nov, 2007
Agree Disagree 0 Votes

Godrej - Refund of Advance amount

A.S. Narayanan,
Tel : 95251- 2409665
9th November 2007

Godrej & Boyce Mfg. Co. Ltd.
Pirojshanagar, Vikhroli, Mumbai 400 079, India .
Phone: 91-22-6796 5656 / 5959
Fax: 91-22-6796 1518
Email : info@godrej.com

Kind Attention Customer Service division
Subject : Defective Services –Inordinate delay
Constrained to Cancel booking Order

Dear Sir,

Your Salesman (Time Lease Co.) failed to fulfill my booking order and have not delivered Refrigerator booked. Details are given below.

Application No1022412
Date of booking30/10/07
ProductRefrigeratorGDA 23C 215 ltrs Exch.
Manager Vaibhav
Assurred ooking date 2-11-2007
Advance booking amt. Rs. 1000/-
Status : Not delivered

Follow-up done by me after 2//11/2007
1.35 telephone calls enquiring status and pray for early delivery
2.Response from sales team was false assurance of delivery between 3 – 8 p.m. each day when telephone
3.My cheque no. 897889 dated 30-10-2007 drawn on Syndicate Bank ,Dombivili presented for payment by M/s Godrej & Boyce and cleared for payment o 5/11/2007,as per my Bank details.
4.Inordinate delay has caused me loss of advance amount of Rs. 1000/-, telephone charges for 35 calls on an average made for FOLLOW-UP.
5.When telephone on 8/11/2007, Assurance by Mr. Vaibhav to keep balance amount ready promising delivery before 8 pm. on 8/11/2007
6.This unfair act has caused me immense mental anxiety and stress resulting ill-health.
7.I have tried to contact Mr. Matthew Cherian, but mobile phone Nol (9820363638) is always busy and he has not called back.
8.Attempts to Contact Mr. Om on mobile 9820545057 also had no response.
In the circumstances, I am constrained to cancel the order booked. Kindly request you to cancel my booking order and also to arrange to refund the advance amount of Rs. 1000/- as well as loss of call charges amounting to about Rs. 200/- expeditously.

Thanking you,

Yours sincerely,

A..S. Narayanan

P.S. Shri R.J. Havewala of M/s Gordrj & Boyce has assured to direct the Sales Manager to look into the matter and resolve. Hoping for a prompt refund of the amount I lost.
  15th of Apr, 2008
Agree Disagree 0 Votes
I purchased a godrej H1 (067) SPLB wordrobe fro capital electronics on 23/03/2007, Unfortuenetly my main key was lost. after that i contact many time to godrej care and distributer (K B SALES LTD, Salt lake, Sec -3) but they not given any resolution and they haras me lot and still I not able to use my wordrode.please look into this matter and do the needful.
  4th of Sep, 2008
Agree Disagree 0 Votes
complane in bed almira
  18th of Aug, 2009
Agree Disagree 0 Votes

Godrej - Non Functioning of Freezer

Freezer not working
H2/2 Shankar Vihar, Delhi Cantt, 110010
Tele 26143063, 9311746001
  16th of Mar, 2011
Agree Disagree 0 Votes
Dear Customer,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now :-) We are now online to take all your feedback into consideration.

If any more Queries kindly contact us at smartcare@godrej.com or call us on 1800-209-5511.

Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
  29th of Mar, 2012
Agree Disagree 0 Votes

Godrej - water Lain porbalam
Doordarshan bethuadahari Nadia

Dear Sir,
I have sold a GODREJ Washing machine from DOORDARSHAN at Bethuadahari, Nadia on 22/02/2012 i.e. model No GWF 600FX CKG full, sl. No. 111200792, The machine failure to act its work . Your technician Mr. Surojit Dutta came to check the machine but he advise me to raise water tank above 15Feet otherwise machine does not work. But I start the machine at the same position of the water tank. He also Challenged that machine is ok. But I changed the water line valve and then the machine is running now. I complained at (m) no 00919700621587.
Therefore, I request to solve the other customer as mine
Thanking you
Uttam Das

  18th of Jun, 2012
Agree Disagree 0 Votes
Dear Uttam Das,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at smartcare@godrej.com or call us on :
1800-209-5511/1800 – 225511.

Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
  18th of Aug, 2016
Agree Disagree 0 Votes

Godrej - Free gift (Wrist watch) not given with product

Dear Sir,

Recently i have purchased Godrej Referegreator ( 27 BY -128 serial NO. CH No 128) Invoice No 21598 dated 20.04.2010 double door from one of your dealer Rimpi Electroworlds in Jalandhar, Punjab.

As per the scheme by The Godrej Refregerator " On purchase of every godrej appliances you will get on wrist watch.

dear sir, i want to bring to your kind notice the people (dealer) are not giving any gift to any customer.

Kindly do some thing that every body should get his due including me.
  18th of Aug, 2016
Agree Disagree 0 Votes

Godrej - Defective Spin drier

Hilarious foresight.

I had purchased a Godrej semi automatic washing machine on 6th Sep 2008. From the very first week it had been observed that the spin drier suddenly stops working from time to time and resumes working on its own after sometime. I made a complaint and the engineer visited my house and during his stay the symptom did not occur and as such he left. Thereafter engineers came to my house several times but every time the result was the same because the problem generally occurs in the middle of a full fledged wash which did not happen during his visit. However to my greatest luck one day it actually happened in front of a service engineer and he detected that the problem was owing to a defective capacitor. So the capacitor was changed but unfortunately the problem persisted. Meanwhile that particular service engineer got transferred to a different and now the same fiasco continued. This time they assured me, why are you worrying there is 2 years warranty so there is ample time for this to be identified. So I told them that rt now though this problem is very bugging, my main worry is if the drier stops functioning after the warranty period what happens? I know Godrej has sold me e faulty drier and hence it is going to break down any day. But if it breaks down after the warranty expires I will have to pay for a problem that had been identified rt from the date of purchase.
No one paid any heed to this and they continued to ignore my complaints.

NOW just as the warranty period has expired on 6th Sept 2010, today my spin drier has stopped functioning, it is not running at all. Now can anyone tell me if I deserve this...a company like Godrej can be so fake!!!

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