SUBMIT A COMPLAINT / highly unprofessional company

United States
Contact information:

We have renewed our domains with this company through paypal and due to some reason, paypal charged back the transaction and these guys simply took the domains off our list and despite calling for 3 days, they did not reinstate them. Unfortunately, the domain names are high ranked domains and are on the 1st place on Google for few key words. Our page position went off and almost 12 people work on the products/services these domains provide. We have a so called dedicated account manager to our account as we have more than 1000 domains in our account. He is of no use either. Firstly, the domains we renewed are not yet expired and secondly the company did not even send us a mail and give some time to pay the outstanding through alternate payment method. Never trust for something very important. Their customer care can never help you out and the so called dedicated account managers are useless too. The only way to save yourselves is to keep away from them and buy your domain elsewhere. If you think of hosting, they provide the 3rd grade hosting services. Always unreliable

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