I received a call telling me that my son was 2 months past due (i co-signed). My son said he tried over and over again for them to help him. He lost his job and found another but it was a big pay cut.
I called and was able to get his payments deferred. He made a payment. I received a call from a Ms.Nelly Roberts (needs attitude adjustment) said my sons check bounced and less i could give her a check that day for 3 months she was going to have the call repoed. My son informed me that his check cleared. I had him go to the bank and get a copy of the front and the back of the check. We called Ms Roberts left a message for her to call me back. To this day 3 weeks later she still has not called back. I was able to get a hold of another collection rep who informed me that they did receive tha payment and that it was a human error in posting. I think someone should have called even just to say hey sorry there was an error.