Globe Telecom
Reviews and Complaints

an employee revealed personal information of a certain client to her friend. as far as i am concerned, i know that an employee is not allowed to give any personal information of a client for that matter because it is confidential. what is the legal action regarding an employee who reveals some personal and basic information to someone especially if these information were used against the person?

here is the AWFUL story:

I made a call regarding GCASH customer service (no option to talk to live agent), but repeatedly I was given incorrect instruction by the agents so I lost my patience and I requested for a supervisor.

I can't remember her name Daphne or Steph, I vented out and told my story, she gave the same instructions which were all tried to no avail, then suddenly she sigh-ed and when I asked her what's that for, she replied ''nothing...'' (in a timid/sleepy tone). Wow, that's very professional. I asked for higher manager due to her attitude and put me on hold for more than 30mins, then the line was ended (dunno if she released it or the connection did.)

I raised this to their complaints desk, none attempted to resolve

I applied for recontracting thru Globe Hotline 211 after mu 2-year contract for Globe SuperUnli 599 has already expired. Expiration was Feb 15, 2013. I started applying since Feb 17, but since the handset I am looking for is not yet available, I waited and waited until I got tired of waiting for almost 2months. I chose a different cellphone that was available when I called last April 2. My application was processed that time. The agent advised me that processing time for areas outside metro manila is 5-7 working days. Supposedly, the handset was delivered last April 12. But until now, the handset is not yet delivered. Eight (8) WORKING DAYS had passed. I am calling tye hotline almost everyday, and sometimes even multiple transactions per day and still my request seems to be sleeping over someone else's table. Many false information had been given to me regarding the schedule of delivery. Many supervisors even promised "special delivery" and still I am waiting. Some agents promised to waive my bill if at their stated date of delivery, the phone won't be delivered. three said the request was approved but still, only one processed the request. I think the Globe call center team are only naking fun of my application. I am serious regarding thuis matter. I would like to request for their termination!

I am a GLOBE prepaid subscriber the particular promo by 2123 or facebook in globe charges me but I never subscribed for it. Although it only cost Php 2.50 every now and then it has become irritating. I never use my celphone in surfing the net, mostly sms to friends, now I believe who the culprit was when all of 2 loads of Php 20 just disappeared. Come to think of it I probably lost Php 42.50 in all for something I didn't use.This 2123 on Globe should be blacklisted or much better banned all together

I would like to make a complaint regardin this employee URMANETA, Laiza Rynna D, a Sales Strategy, Development and Operations of Globe Telecom who has been working with me regarding a postpaid application. I understand that some of us may not qualify, however each customer who applies for a product regardless if they qualify or not deserves a prompt feedback not to keep them hanging. This Laiza at the beggining kept on calling getting information from you (without doing a proper background check), then giving you all sorts of form. She will be calling in the middle of something or on wee hours of the day. Then when you do a followup, never care to return your text message or answer your call. And your motto for globe says Globe cares? I just hope you will treat your customers properly and response promptly. Honesty is everything.

Hello this thing just happened today jan 4, I just got a call from my wife that, my previous post paid line which, I already terminated last year mid of October. It is still active I been charged for. So I called the globe customer service, it took me 30 min to get connected to the service personnel. When I got to talk to the guy for 15 min, explain about my situation. Which I am being charged for my previous post paid which I terminated last year mid oct. the guy from globe customer service, told me it is not their area so I should call the department which is in charge for the disconnection. I was really stunned and, surprised how the customer service treat their client. I have a feeling he is trying to avoid the problem. I felt very upset, only thing I heard from him is I understand your problem. If he understand my problem, isn't he try to solve the problem rather than, telling me contact other department for my problem. For me I found it very rude and, the globe customer service is not really helpful. Beside I always had the similar problem previously, and the globe customer service told me exactly the same thing, as today.
I am wondering what is whole point having, customer service it does not solve the problem. I like globe but recently I getting really disappointed with the service they provide. I hope when I contact the department which, is in charge of my situation, don't say the exactly the same thing. What I hear today from the customer service.

I got 2 postpaid mobile plans from them and I've only been with the company for a year now. I specifically ask to receive a paper statement so I can present it to my company. However, my Billing Statement is not being sent automatically every month. I would have to call twice a month to ask for them to send it for a year! They would always say that its the delivery company's fault and never owned up to their mess. I would understand if there was a problem but not fixing it for a year is not good enough. I had enough and I asked them to remove my contract on just 1 account, reasonable enough knowing that I have problems on both. Still they would ask me to pay out my termination fee. Whenever I ask for a supervisor it would take them an hour to get one. All this stress and wasting of my time just for a statement to be sent automatically. THIS IS SOO PETTY BUT A COMPLETE WASTE OF MY TIME.

Just encountered a texter telling stories about my personal life, which, not everything is true. Subscribers are using the network nowadays to send messages to people without introducing who they are. ALL networks should have programs to trace where users of the simcards are located to avoid this kind of disrespectful acts.

Good PM...Got some problem with my Cp since last month. I happened to experienced that after I load my Cp for the amount let's say 20P or 30P..without being used. The next day there is zero balance to my load. I don't use it yet its gone. I don't load anything that will gonna eat my load. If ever 2 texting and there it goes zero load...:(...Obviously I am not the oly one whose having the same problem. According to the newspaper that I read. Complaints everyday is getting bigger and bigger...:(...When will this gonna finish...hmm hope its not to late for me to change a sim that will work better than this Globe...:(

Good pm,
Im allan delos reyes and ung account ko ay under sa girl friend kong si queenie davis,
With cp number [protected], gusto ko sanang mag complaint sa team leader na kausap ko time, 8:30pm, name of the tl is kaye santos with employee number: 9817,
Tumwag ksi ako dahil sa nicki minaj ticket, nag simula akong tumwag para makuha ung code sa nicki minaj ticket last sunday june 30, at sabi sa akin within 24-48hours lng matatanggap ko ung code para makapapalit ng ticket sa sm ticket, pero umabot na ng isang linggo pero wala pa dn akong natatanggap na code o kht na ano mang code. ngayon na dumating na ung code, at tumwag ako sa sm ticket sabi nila wala nang avail na seat sa lower and upper, gen add na lng ung avail. napaka unfair un sa amin ksi ang reason bkt kami kumuha ng ticket ay para lng dun sa concert na un, at kung sana nag send mga maaga ung code sana hndi gen add ung makukuha nmn (which is tumwag ako last sunday monday and tuesday sa sm ticket and sabi nila avail pa din dw ung seats), ang point ko d2 ay sana kung binigay nila ung ticket within the give time frame (at sana ung mga agent nla na hndi nag nnotes) ay gnwa ung tamang traboho nila na gwan ng praan ung issue ko sana hndi ko na tanggap ung code ng late,, tapos kanina kausap ko si kaye santos with employee number: 9817, hndi sha nakikinig sa akin at super hndi sha marung mag empathy since super badtrip na ako sa nang yari salagi nyang sina sabi na hanggang dito na lng dw sorry na lng dw.. sana kung my recording kau jan pakinggan nyo ung call na un para malaman nyo kung pano sha mag manage ng escalation at nung part mag sasabi pa akong mga ways or option para sa magawan ng paraan ung issue ko, bigla nya akong ni - release! super nakaka inis ung ganun super tagal kong nag antay para makakuha ng supervisor tapos rerelease nya lng ung call ng basta bstaa,, ang gusto ko sana ya bigyan ako sana ng credit para d2 hndi na nmn kukunin sana un ticket pero bbgayn nyo ako ng free 3 months montly service fee or what kaht ano bsta credit d2 sa account nmn,, sa totoo lng super loyal kami sa globe dhl sa tagal nmn gumagamit ng globe now lng ako naka experience ng tl mismo ung mag rerelease ng call.. db call avoidance un? moving on sana isa sa inyo ay tuwag sa akin or mag email sa akin para ma resolve ito. dahil as of moment feeling ko, kung ung tl nila marunong mag release ng customer. what more pa kaya ung mga agent. pa hirap sila ma resolve ung issue release na lng ung ggwn nla. kung totoo na pure customer kayo sana makipag usap kau sa akin asap, ito ung number ko [protected] or email nyo ako sa email add ko, allan. [protected]@virginmobile.com. au, pd ako tawagn every day 7am or gabi 5pm onwards. again kung pure customer kau sana makipag communicate kau sa akin,, maraming salamat. — allan delos reyes

I received a NOtice of Legal Actrion form Globe Teleocomes for not paying my internet bill of P3900 and in the letter i got it say that i need to pay P11, 000+ how come. Is Globe really sending this Legal notice from arboladura marcelo & associates law offices...

I've been a subscriber of Globe for more than 5 years now and never in my life had I experience such crappy customer service. Two years ago I applied for a postpaid phone plan, which by the way ends on May 1st, and I've had nothing but praises about the service I'm getting from Globe. The experience was consistent until I asked for a loyalty reward. I know such companies honor their customer's tenure and will give their "valued" customers a reward for staying with the company or renewing their contract. I was the latter. I wanted to renew my contract with Globe. So I went to their customer service center in our area to check what rewards would I get from recommitting. I was asked, and I said I want to have the iPhone 4s. But because I was only paying 599 a month, the lady told me that I am not entitled for such reward. I had her check my account and told her that I am subscribed to a 599 unli call and text plan and a 999 unlisurf plan, which means I'm paying roughly 1600 a month. The lady, looking unsure of what to do with my case, referred me to call their loyalty rewards hotline. I called the number, got to talk to a rep, and the rep told me that with my contract renewal, I can get the iPhone 4S and would only have to cash out 24k (approximation). At first, I was delighted to know that I can avail of the iPhone promo. When I got to the office I discussed it with my friends and I realized that what I'm being offered is just the same offer that they're giving their new customers. I called back and explained what I just realized. This rep that I talked too wanted to help and tried providing me options. But when I discussed the iPhone package, he told me that an existing customer and a new customer are entitled for the same promotion and will be governed by the same terms. Which means an existing customer, who's renewing his contract, gets treated the same way a new customer is. He gave me other options but when I checked the options that he gave me, all of it were the same promos being offered to new customers. My questions was simple: "How differently do you treat your customers who's been with you for years vs. your new (potential) customers?" Honestly speaking, I never felt valued by Globe during that conversation. The rep, with his hands bound by the policies and guidelines of the company, then concluded the call by assuring me that he will escalate the issue and that I'll get a call from Globe by the 23rd of April. Guess what, it's already the 25th and I still need to wait for that call. Talk about sense of urgency and value for customers.

On the same week, I was looking into applying for a broadband connection because I don't want to keep using my phone for internet browsing. I checked with the Globe customer service center near my place and I was told that I can apply for an additional line. But for them to process the application, I'll need to submit a proof of financial income where it shows I'm getting a monthly gross income of atleast 18k. I thought it was easy. I went back the next day with my 1 month's payslip, my ITR, and my CC billing statements and submitted all requirements to the lady who assisted me. Then she said they can't accept my payslip and that if I want to apply for an additional plan under my name, then I will need to have a CC that has a minimum credit limit of 100k! Such absurdity. I had to explain with this lady that I am just downgrading my phone subscription and applying a broadband connection and I'll be paying the same amount that I am paying every month. She then understood, went inside, and came back after 15 minutes. She then had me sign a couple of documents and advised me that I'll be contacted by the 25th of April by Globe. I've been waiting the entire morning and never heard from anyone. After work, I went to the service center to make a follow-up and it took me 20mins before the lady that I talked to before assisted me. She told me I'll have to wait for my postpaid plan subscription's contract to end before I can get the broadband connection. This doesn't really make sense. So I have to wait until May 1 before they process my broadband subscription. She added that if I would want to apply right away, then I'll need to give them a card statement under my name where it shows that my credit limit is 40k! This is really crap. It's as if she doesn't know what she's talking about. Being the non-confrontational person that I am, I left the center and went straight home.

I got home, checked the Globe website online, and tried to find a way on how to apply for a broadband connection. I called Globe customer service and I was redirected to their sales department. First I asked the lady on the other line the requirements that I'll need to submit if I'll add a broadband service to my existing Globe account. She said I just need to submit a photocopy of my ID, proof of financial income that I am getting a monthly gross income of 12k and that's it. I was surprised to know the 12k because I was expecting like 50k or 60k. I clarified with her and shared my experience with the service center and she said it should only be 12k. So I decided to drop my application in the service center and apply with this lady over the phone. She was very accommodating and she assured me that everything's been taken care of. I am hoping that at least this lady that I talked to did her job right.

Remember the call that I was expecting on the 23rd? After my discussion with the sales rep, I contacted loyalty rewards department and made a follow-up on the case and the call that I should have received on the 23rd. The rep that I talked to said that my concern hasn't been attended to. Now talk about broken promises and no sense urgency. She read the notations on the reference number I provided and still tried to talk me out of it. She asked me what do I want from Globe. I told her I don't want to name my price. What I want Globe to do is to show me how much they value me by giving me what they think I deserve. If they think I'm worth at least a month's worth of service, then I'll be fine with 1 month free service. Globe doesn't know how to value their customers. They don't know what real customer service is. The people working for them, or at least the people I've talked to, don't know their product, don't know how to deal with their customers, and most specially don't care about us.

I am one frustrated customer. With the last call I made, I was given a reference number and was told that I'll get a call within 24-48 hours. I hope they keep their promise and resolve my concerns. I am not asking for too much. I just want to be valued by the company like the rest of their dissatisfied customers. I'll be waiting for their call and if I don't get to hear from them, I'll make my final call to this company and end any relationship that was established.

I have detected huge scam on Globe bills. They will decieve you first and sign. When they say free calls dont just take it to be correct. All Post paid user should scan their bills thoroughly. I am going to the media to unviel thier true colours.

Regards,

AB -[protected]

Globe telecom philippines really had bad customer services. Other staff are idiot. I requested for un upgrade of our broadband modem since March 31, 2012. During my follow-up for a confirmed schedule last April 4, it came out that the customer service staff at SM Megamall was not able to report, facilitate my request. Then i made another request thru their customer business service hotline. Again, no report was facilitated and to date no proper action taken yet. They are only very fast in asking for payment and cutting the line of unpaid account. It took me 2 hours to be assisted at SM Megamall last March 31, how inconvenient!

I subscribed to Globe's Tattoo at Home, upon installation their technical team used the old bayantel line instead of installing new lines for my globe landline. This resulted to unstable internet connection and frequent disconnections. The previous bayantel line was faulty and informed them of this matter which was the reason whyI switched to Globe. After my countless complaints to their hotline, Globe techincal team still refuses to install new wirings for my globe line. Numerous promises from their agents and supervisors to fix the issue as soon as possible lead to no resolution of the problem. What they do is when i complained, they will make a job order for the technical team, however the technical team closes the job order stating that there were no problems found without visiting the premise. When you complain, Globe find ways to blame you for the problem. Their customer support agents as well as the managers are very rude. They don't listen to your complaints, they just make reasons for their poor service. A wee k since installation and daily complaints resulted to no action from Globe. Only empty promises and excuses are what i got from this company.

Crappy service. I've been a Globe client for almost a decade now. I recently applied for their Blackberry handset promo (which comes with a new line). Their website info says 2 days only for processing. I waited and kept making a follow-up on the status of my application but no one would tell me why it's taking so long. After a month of waiting, they delivered my new handset at home. I thought the issue was resolved until I tried using the handset...it was defective. All that waiting for nothing. So I went to their Center at SM Manila to return the handset hoping to get a replacement. The rep told me I have to wait another 60-90 days as they would have to send it to SG for review/ fixing. BS. I asked to just have the entire transaction canceled because it was just a nightmare applying for a new line. They said they definitely can cancel it but they would have to charge me the price of the handset. Seriously?!

I had raised a complaint regarding a very appalling experience at one of their services branch in makati. This was in july. And on it is october, none was done to compensate. They just care about the money the customers pay them and they do not offer a good customer service in return. I believe mobile services is not their product, it is customer service, the way they treat their customers matters most than their product.

— john
John. [protected]@ihg.com

I bought a 100 peso globe call card for my prepaid phone. While reloading, got this message, "I' am sorry, but you are not allowed to recharge" and got cut off right away. I again tried after a couple of minutes but got the same message. I called customer service, although the guy at the other end sounded fairly accommodating, they didn't have an exact answer why it wasn't going through. They just suggested to try again in a couple of hours (with apologies) since they didn't find any issues on my account. Again called, did as I was told, And they still could not resolve my issue, this time, was advised to try after 24 hours (How convenient!) So I said "ok" since number1, it was useless to argue with CSR's who seem to only rely on their FAQ sheet, and number2, They cant go further than number1, and leaves me no options anyway. So I tried after 24hours, got the same issue, called customer service, And this time they Finally decided to refer the issue to their supervisor, and was told, they will do the reloading on their side that will take 3days to process!

To me this is unacceptable. If I cannot refund the call card (which they can verify if i go to any of their shops) they could at least resolve the issue on the same day. They have verified through the ccard serial number that it was valid so whats with all the intricacies? And why do we have to go through all this and just be contented on this kind of service? Is it because, this companies know for a fact that, we the people just have to accept that even though they can only offer this level of quality of service, We the people will still patronize them. Why? Number1, We can't just change numbers, and inform all our valuable contacts of the change. Number2, They have the better network coverage in the areas where we frequently use the service. This is the sad truth.. Globe Telecom is one of the huge and dominant telecom provider in the Philippines, they make a very good profit, I just hope they improve their service and help change a culture of a cynical society. - afc

I just want to tell you guys that Globe is just a mess!
I registered to Surf all day plan (P20/24hrs) last night, around 8:47PM.
After receiving the confirmation that I can use the unlimited browsing of facebook for the next 24hrs, I started to browse the site.
While browsing, there's an error message that says "request time out", so I checked my balance. It says that I only have P5 balance. So I was wondering, because I still have a 10 peso balance after I registered. So i just ignored it and browse again. Then same error showed. I check again my balance, and it became P0.00! So I was pissed off. I reload again which is P10. And same thing happened! So I wasn't able to use the promo. I can't call the customer service because my load is insufficient, of course! Globe stole it! So I tried chat @ globe.com.ph.
And whenever I explain my inquiry to the representatives, they always disconnect me! The names where Belle, Hanzel, Ardee and Princess. They are such stupid! They can't answer my concern. They should resign from being a customer care representative!
And this morning I reload again. I called Customer service at 211.
I spoke to Michaela. She as nice, she addressed my concern and gave me a reference number : NVA11080000397 and was given a time frame of 5days for my inquiry. Then I asked her that I will browse again because according to her, my surf all day plan is still active, so I did that. And guess what? same ### happened! They stole my load!
I'm so disappointed with GLOBE! I just wanna get my load back, that's it!
Thank you so much.

My Blackberry Bold 9700 was defective, and its covered by warranty. I brought the unit to Globe Telecom. I was told that the unit will be repaired for at least a month or two. After three months of waiting, i went to Globe to pick-up my phone, surprisingly when the staff evaluated the unit, the unit wont reboot and wont turn on, the unit was still defective. I was given the same reason "the unit will be repaired for at least a month or two."

Does it really take this long?

What should I do next? Continue waiting? Follow up? Or write Blackberry?

It's very inconvenient and annoying.