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Glanzman Subaru / service manager

1 Jenkintown, PA, United States Review updated:

After speaking to Subaru Customer Service about the air bag light going on I made an appointment with Glanzman Subaru. The rude manager called me a liar about not knowing the light was on since I bought the car (I'm the 2nd owner) 3 years ago. He accused me of knowing that the wires under the seat were hard wired. He refused to fix the problem unless I agreed to pay $2, 000.00 for repairs that would put back the factory specifications. Then the poor guy behind the counter (not the rude manager Bob) quietly told me the light was off now. I then turned to the manager who was across the room and asked him why the light is now off - his response "the guy who looked at your car and sat in the seat is 6' and with a weight of 185 pounds". WHAT????? So how can it be a wire, I asked. He then flat out refused to talk to me and walked away. I've searched the net about this and found that 03 Foresters have this problem and that it can be anything from a sensor (which is probably my problem) to wiring.

I called Customer Service again and was told that I never should have been treated like that and that I should take it to another Dealer. Well, I'm in the process of doing so but have read that Glanzman Subaru has many complaints and it seems that unless you call Subaru Customer Service and write numerous blogs they will rip you off.

Ph
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Ph
  21st of Dec, 2008
Agree Disagree 0 Votes

UPDATE: from Philly - After calling Subaru regional customer service they agreed to cover the repairs to my Subaru air bag light problem. I called the service manager at Glanzmann to schedule an appointment and he treated me with total professionalism. I am very satisfied with this outcome. Subaru customer service and Bob the service manager at Glanzmann Subaru in Jenkintown solved my problems.

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