Glamour Shots / CUSTOMER SERVICE
Just wish to make you aware at the disappointing customer service I received at the Kennesaw Georgia Mall
I went in to take baby pictures for a story book shoot…Saturday 9.6.08
there was no ac in the store… it was sooo hot.!!!
When we were done at 1 pm they told me to come back in 20 minutes I did then they said 20 more I did come back …. Then again … so I came back again… finally at 4 pm I ran out of diapers and formula and was fed up I then told them I had to come back some other day.
I came back on Thursday to view images and only 4 fit the picture and they were not of the baby smiling ( probably cause it was hot! ) so we had to retake some pictures over! I then ordered and paid Thursday 9.11.08
I called to verify if my cd and booklet purchase was at the shop and they indicated it was ready to pick up. 9.20.08
I was helped by a young very thin young African American lady who proceeded to open my package for me and upload my cd image of a story book picture I purchased.her name was CHERI
I was very very disappointed with the story book products final result.. my baby’s image was great however the graphics were truly bad. They were of center and just plain wrong for $200.00
The cashier proceeded to argue with me trying to coerce me into signing the satisfactory statement ..
She stated there could be nothing done to correct the situation and I had to take it home !!
I asked for a manager to see if there was anything that could be done to correct the image and she stated the manager was unavailable to speak with due to she was with a client in the back and to call back Monday .
*** I was satisfied with the booklet so I requested to take those home… she took the booklets from my hands and put her fingerprints all over the pictures inside and slammed them on the desk and stated I could not take anything home if I did not sign the disclosure that stated I was happy with the cd image.
She was screaming at me and my infant was getting upset.
I asked her numerous times to please tone down her voice and she refused.
I believe if she was not paying for the product she should not try to force me into taking it home …
Secondly I paid cash for the booklet and the cd and she would not let me take my booklet home out of spite.
And thirdly … she then went on further by putting her fingerprints all over the picture book inside in the pictures putting her greasy fingerprints all over a product she did not pay for.
This type of nightmare customer service is something you do not expect from a place that charges such premium fees for their services.
Very very disappointed in the overall finalization of the transaction!!
I am home now without any products after spending $302.80 on a booklet and a cd image
On the other hand the photographer was a very nice and professional and courteous and it would do you well to trade in that rude mean vindictive and pretty much crazy for no reason sales rep youngster for a pro like Kim.
Please email me when this is received.
The nightmare at your store has been the worst customer service experience ….
And customer service is what I do. So trust me I know what I’m talking about!!
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