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Ginny's
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2.1 53 Reviews

Ginny's Complaints Summary

9 Resolved
36 Unresolved
Our verdict: When using services from Ginny's with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Ginny's reviews & complaints 53

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Newest Ginny's reviews & complaints

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1:31 pm EDT

Ginny's fake promises!

Before I made an order I checked the reviews on Ginny's website and there were only positive ones, so I thought that it was a trustworthy company and ordered a set of bowls from them. Now I understand that all the reviews were fake and that I was fooled like many other people. My set arrived on time, but two bowls were broken so I contacted them and asked for a refund. They promised to send me a return label and agreed to give my money back, but I never received the label and was not able to send the bowls back! Every time I have contacted them they kept giving me fake promises!

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Amy Gibbons
, US
Feb 02, 2018 7:44 pm EST

I received a catalog from Ginny's which said that I was pre-approved for up to 400 dollars. I placed an order and they denied me. I have decent credit. I just bought a car and have a credit card. When I asked them what happened they said everyone's credit rating is checked even though the order is supposed to pre-approved. I think that this is false advertising and just a scam.

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1:13 pm EST

Ginny's they opened account from my behalf, but I didn't know about it

I recently found out that the company Ginny’s Inc. somehow opened new account and applied for new credit from my behalf. I was shocked and found their phone, because they have received my personal details somehow and didn’t warn me about these changes. I called to their office, but only machine voice responded and asked to call back later, because they were closed. I tried again after couple of days, but the response was the same. Help me to figure out how they have done it.

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12:46 pm EDT

Ginny's they charged me for the return, but didn't refund

Don’t buy from the company www.ginnys.com. Bad products, services and attitude. I bought blender from them, but the appliance was so bad that I returned it. After that they didn’t reply to my emails and didn’t provide refund. But 2 weeks later they provided the bill for the return and postage. I was shocked, but they didn’t mention about refund. The worst company, so please, warn other people and post comments about your things with them.

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Apilontes
, US
Dec 14, 2012 2:12 pm EST

Very misleading company with NO customer service. Stay away from them if you are an honest, hardworking person who values your dollars.

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12:25 pm EDT
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Ginny's poor merchandise

I have placed 3 orders with this company via the internet. I contacted them to let them know the mattress toppers I ordered after less than a month are defective. I received an email from them offering me either 25% off or the option to return the items. I replied back letting them know what I chose to do and they still haven't gotten back to me 3 months later. I also ordered a blanket from them which sheds all over my house. All you see is little brown pieces of fleece all over the place and this is after 1 week of having it. I contacted them about this situation as well and the same thing happens, I receive which appears to be an automated email from them offering me the same solution and when I reply back to them I NEVER HEAR FROM THEM AGAIN. I can understand having a problem with an item from any company you order from. It's normal but to have problems with all 3 items I ordered and since March of 2014 I still do not have my issue resolved by this company is extremely disappointing. I will never order with this company again and I recommend you think twice before doing so yourself.

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Update by Michele121106
Sep 30, 2014 12:43 pm EDT

Now they send me another email telling me to contact them but when I hit reply to their email it won't allow me to reply to THEM, instead I ended up sending the reply to my own email address.

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9:53 am EDT
Resolved
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Ginny's billed for item not ordered

Ginnys "credit department" sent me a bill for ~$650 looks very much like a scam only I got a bill in the mail
They are "unfortunately, due to the amount of" the order they are "not able to process the order without some advance remittance"

The bill does not identify a product that was purchased only an amount that needs to be "remitted"

I call their number +[protected] and I spoke to "ginny" (Wow talk about customer service ginny took the call) who told me that somebody in staten island ordered a tv and billed it to me? After a lot of arguing she told me I need to talk to their "loss prevention department" and do some "paperwork!" surely a scam paperwork?

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anon atl
, US
Sep 16, 2013 9:16 am EDT

GINNYS "CREDIT DEPARTMENT" SENT ME A BILL FOR $674.89
LOOKS VERY MUCH LIKE A SCAM ONLY I GOT A BILL IN THE MAIL
THEY ARE "UNFORTUNATELY, DUE TO THE AMOUNT OF" THE ORDER THEY ARE "NOT ABLE TO PROCESS THE ORDER WITHOUT SOME ADVANCE REMITTANCE"

THE BILL DOES NOT IDENTIFY A PRODUCT THAT WAS PURCHASED ONLY AN AMOUNT THAT NEEDS TO BE "REMITTED"

I CALL THEIR NUMBER +[protected] AND I SPOKE TO "GINNY" (WOW TALK ABOUT CUSTOMER SERVICE GINNY TOOK THE CALL) WHO TOLD ME THAT SOMEBODY IN STATEN ISLAND ORDERED A TV AND BILLED IT TO ME? AFTER A LOT OF ARGUING SHE TOLD ME I NEED TO TALK TO THEIR "LOSS PREVENTION DEPARTMENT" AND DO SOME "PAPERWORK!" SURELY A SCAM PAPERWORK?

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3:07 pm EST
Resolved
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Ginny's misleading advertisements

Very misleading propaganda for their catalog and advertising! Unsolicited advertisement and catalog sent to me with letter stating "pre-approved for $* credit" with no other markings or small print. After I took much of my time to shop their catalog, I placed a small order. They rejected my order and my credit is very good. I've tried several times to call them but their customer service is rude and not helpful at all. This is just a scam to run and damage your credit rating! Beware.

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2:58 pm EDT
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Ginny's credit/customer service

Never, ever use this company. I bought something out of their catalog in 2011 and it was defective. I called for a replacement and was treated rudely. Then my billing was incorrect. I contacted their credit dept. and tried to get a credit on my bill. Fast forward about 6months. They closed my account. I then paid them off (overpaid them and they had to send me a refund check.) Low and behold, I pull my credit bureau and they reported me as a charge off, even though it has been paid. I have spent endless hours with them on the phone with each rep being ruder than the next. I have written to Ginny Bean with no reply, disputed it with the credit bureaus and Ginnys still claims the info to be correct. I have complained to the FTC and WA State Attorney Generals office, and Ginnys still has not fixed. Dishonest company with rude reps. I will tell everyone I ever meet not to use this company. Shame on you Ginny Bean!

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2:28 pm EDT
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Ginny's - no support or credit

They sent me catalog, I liked it, so I decided to order a vacuum cleaner and deep fryer, the total came up to $267.00. I asked them where is my credit account at so I can make payments?? They said you have to talk to the credit person about that, after they sent me my deep fryer. They did not approve me like every other poor person, they are just here to...

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6:12 pm EST
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Ginny's ginnys stole money off my credit card

Oh Lord I wish I had seen all the complaints over the internet before I ordered a blanket from Ginnys in Madison Wisconsin. These people are theives. I supposidly was on their choose and charge plan and they were SUPPOSED to take $10 off my credit card. I asked the guy 3 times if that is all they take off, and he said YES. I checked my balance the next day and they took $100! I am livid. And YES the customer service is ridiculously rude. This place needs to be shut down. Of course the ordering part is open over the weekend, but conveniently the people that deal with the credit are not there until Monday. I contacted the BBB and I had better get my money put back in my account. Ginnys has a hold on it. I will NEVER order from here nor should anyone . And I will never give anyone my credit card info either.

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8:51 pm EST
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Ginny's poor customer service

Ginny's gets an "F" for poor customer service. And it gets a double "F" grade for poor website design that makes it impossible to pay your bill. Sometimes it works and other times it doesn't work. When you call to make payment, make sure you call midday because they don't answer the phone and you get a recording that says "call back later." Their customer service staff are rude and unapologetic for the kinks in the business practices. I also found accounting mistakes on my bill. Over all, if you want to be frustrated and if you like having difficulty paying your bill on time, by all means shop at Ginny's. Otherwise, don't waste your time or money.

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barbara e rich
, US
Mar 30, 2017 3:15 pm EDT

I also paid off my bill at ginnys an it is still marked collections and cant get no response I have found Montgomery wards great to do online shopping if something was broke when I received it I called them very friendly staff very aplojetic to me also sent back paid return shipping boxes to return if I ever need anything it sure wont be ginnys

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desertgarnet
Yuma, US
Mar 02, 2012 10:57 pm EST
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I agree about the customer service...it is not there. I have had no problem with the bill pay. I am having problems with getting any answers. You email them and the don't answer...you call and you can't get through. Ginny you need to improve you customer service, before everyone starts shopping somewhere else...There is a lot of better places to shop and you are not worth the frustrations. I give them an F for customer service and a D for their other efforts if any

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6:38 am EDT
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Ginny's - an order in my name that I never placed

I called Ginny's customer service line on 8/27 when I opened my email and saw an order acknowledgement, for this company, whicn I had never heard of. I spoke to a very rude customer service rep named theresa- I tried to explain to her, that my dad ordered this race car, with me as the person that the bill would be sent to and I never authorized this. She...

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4:50 pm EST
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Ginny's horrible customer service

Bought an over the sink shelf and it came broken, I did not ask them to replace it and they sent it anyways. Fed ex left it outside and I was not able to refuse delivery. Second item was a queen size feather comforter pad. They sent me a twin although I specifically put in the number that was indicated in the magazine for a queen. They would not pay to ship it back. Then I got a monroe comforter that was about the size of a full. No way would it fit my bed. I had to pay a total of a 100$ for nothing to clear this bill even though I complained. I would never buy from again!

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10:58 am EST
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Ginny's bedspread

Don't order the Tufted Chinille bedspread, upon opening the one I bought the smell of it nearly made me faint you would not believe the smell! Took it to the laundomat at once, smelling up the car on the way, it cost me $10.00 to wash & dry it and when I put it on the bed I found that one side of the spread was unsewn & the other side had a big wad of fabric all bunched up and sewn down for one horrible looking bump. Ginny's sent me a pick up order to return it to them, I got the credit but never the $10.00 for the washing of it...I think these must be made in India

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Lizdicola
Glenview, US
Feb 26, 2024 3:58 pm EST
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States it was delivered on Febrary 14 and it was not outside my door.

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Lizdicola
Glenview, US
Feb 20, 2024 3:14 pm EST
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I never received the item and don't want to be charged for it.

I no longer want to do business like this with Ginny's

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Kelly Ickes
, US
Jan 20, 2024 5:10 pm EST
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My package was left on the porch. When I told them to put in the truck in front of my house. Package was not on my porch when I got home. I live in a bad neighborhood for theives

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Patti Centala
, US
Dec 05, 2023 6:19 pm EST
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I bought this from ginneys n just put it up. I am very disappointed. It doesn't blow up the way it should n the snowmen do not stand up the way they should.

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Renee Stark
, US
Nov 25, 2023 5:18 am EST

Ginnys, sent me a catalog, have done business before. This was a Christmas catolog. The catalog stated Ginny's Credit. R**** S****

Charge up to 400.00 and pay only

25.00. Ordered FOR Christmas, order alot less then 400.00. Shipping and handling charges a quarter to half of merchandise cost. Then they didn't

Put order thur. SENDING LETTER.

ROTTEN!

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Adornlawrencia
Minnesota, US
Apr 02, 2023 6:51 pm EDT

This order has not been shipped. A letter explaining why was mailed to you on What does that mean

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Carlos R Murray
Kansas City, US
Jan 22, 2023 8:02 am EST

Please close my account I do not want you guys services anymore. I can't make the payments. My name is carlos Murrray my address is 3218 Brighton Ave Apt 301 Kansas City MO email is CRLSMURRAY@YAHOO.COM

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Trfdash93
Astor, US
Nov 24, 2022 3:47 am EST
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I have been trying to get a hold of you by phone for 2 weeks and haven't been successful. I want to know why my monthly payments have been so much. I haven't ordered anything since January of this year

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Shasta71
, US
Dec 16, 2019 12:11 am EST

Ginny's choice of shipping as well as customer service is the worst. According to Ginny's as well as their shipping my order was delivered, not all items were, I contacted Ginny's as well as ONTRACK and stated that not all of my packages were delivered. I have not heard from either one to try and resolve this. I haven't received any info.

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kmcerrito
, US
Dec 14, 2019 10:54 am EST

Ginnys billing and payment procedures are all messed up. I made 2 payments using 2 separate transactions to put me ahead and now they show I missed a payment on the statement. The website shows me ahead a payment. This is baloney. I'll pay them off and never use them again. Ridiculous!

Ginny's Customer Reviews Overview

Ginny's offers a diverse selection of home goods and products designed to enhance your living space. Their range includes kitchen appliances, furniture, bedding, and home décor. Additionally, Ginny's provides a variety of electronics and seasonal items. The company caters to those looking to furnish their homes with functional and aesthetically pleasing products. Ginny's also offers payment plans, allowing customers to buy now and pay later, making their products more accessible to a broader audience.

Ginny's In-depth Review

In summary, Ginny's website offers a user-friendly experience with a diverse range of products. The site is well-designed and responsive, making shopping convenient on various devices. Quality and authenticity of items seem reliable, and pricing is competitive with various financing options. Customer service is accessible, and the checkout process is secure and efficient. Shipping and delivery are dependable, and the return policy is clear. Customer reviews enhance trust, and loyalty programs incentivize repeat business. While sustainability efforts are not highlighted, the overall reputation is positive. Ginny's stands out for its product variety and customer-centric approach, making it a strong competitor in the market.

Website Navigation and User Experience

  1. Ease of Use: Website is easy for navigate, even if English not first language. Categories and search function work well.
  2. Website Design and Layout: Design is clean and attractive, with intuitive layout that helps find products quickly.
  3. Mobile Responsiveness: Site works good on mobile, no problems with loading or using on small screen.

Product Range and Selection

  1. Variety of Products Offered: Many products for home, kitchen, and more. Good selection for different needs.
  2. Availability of Different Brands: Site offers mix of brands, including Ginny's own brand and other known names.
  3. Product Categories and Filters: Easy to sort products by category, price, and other filters. Helps in finding what you need.

Product Quality and Authenticity

  1. Material and Craftsmanship: Products seem to be made from good materials, craftsmanship looks solid.
  2. Durability and Longevity of Products: Items appear durable, but long-term use will show true quality.
  3. Authenticity of Branded Items: Branded products seem authentic, with proper branding and quality.

Pricing and Value for Money

  1. Competitiveness of Pricing: Prices are competitive, good deals compared to other stores.
  2. Sales, Discounts, and Promotions: Regular sales and promotions offer good savings opportunities.
  3. Financing Options: Financing available, which is helpful for buying more expensive items.

Customer Service

  1. Responsiveness to Inquiries and Issues: Customer service responds in timely manner, helpful with questions.
  2. Knowledge and Friendliness of Staff: Staff seems knowledgeable and friendly in interactions.
  3. Availability of Support (Chat, Email, Phone): Multiple support options available, including chat and phone.

Payment and Checkout Process

  1. Payment Options Available: Many payment options, including credit cards and Ginny's credit.
  2. Security of Payment Process: Payment process feels secure, with necessary encryption in place.
  3. Ease and Speed of Checkout: Checkout is quick and easy, no unnecessary steps.

Shipping and Delivery

  1. Shipping Options and Costs: Different shipping options available, costs are reasonable.
  2. Packaging Quality: Items come well-packaged, protecting them during shipping.
  3. Timeliness and Reliability of Delivery: Delivery is timely, items usually arrive as expected.

Return and Exchange Policy

  1. Clarity and Fairness of Return Policy: Return policy is clear and seems fair to customers.
  2. Ease of Initiating Returns or Exchanges: Returns and exchanges are straightforward to initiate.
  3. Refund Timeliness: Refunds are processed in timely manner, no long waits.

Customer Reviews and Testimonials

  1. Availability of Customer Feedback on Products: Many customer reviews available, giving good insight into products.
  2. Overall Customer Satisfaction Ratings: Satisfaction ratings are generally high, indicating happy customers.
  3. Representation of Customer Experiences: Reviews seem genuine, representing real customer experiences.

Loyalty Programs and Customer Perks

  1. Existence of Rewards or Loyalty Programs: Loyalty program exists, rewarding repeat customers.
  2. Benefits and Perks for Regular Customers: Regular customers enjoy discounts and special offers.
  3. Effectiveness in Encouraging Repeat Business: Loyalty program seems effective in encouraging repeat shopping.

Social Responsibility and Sustainability

Information on social responsibility and sustainability efforts is not readily available on the website.

Overall Reputation and Trustworthiness

  1. Business Accreditations and Certifications: Site mentions some accreditations, adding to trustworthiness.
  2. Industry Awards and Recognition: No specific awards or recognition mentioned on the site.
  3. Transparency and Honesty in Business Practices: Business practices appear transparent and honest.

Comparison with Competitors

  1. Position in the Market Relative to Competitors: Ginny's holds a good position with its product range and customer service.
  2. Unique Selling Points: Unique selling points include Ginny's credit options and diverse product selection.
  3. Competitive Advantages and Disadvantages: Competitive pricing and customer service are advantages; lack of sustainability information may be a disadvantage.

Future Outlook and Company Growth

Future outlook and company growth details are not provided on the website.

Final Verdict and Recommendations

  1. Summary of Pros and Cons: Pros include user-friendly website, product variety, and good customer service. Cons are lack of sustainability information and limited details on company growth.
  2. Ideal Customer Profile for the Business: Ideal customers are those looking for home goods and kitchenware with convenient financing options.
  3. Overall Rating and Final Thoughts: Overall, Ginny's is a good choice for shoppers seeking variety and value. Would recommend for those in search of home essentials.
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Contact Ginny's customer service

Phone numbers

+1 (800) 282-3829 +1 (800) 290-9514 More phone numbers

Website

www.ginnys.com

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