SUBMIT A COMPLAINT / overcharged $228

United States

a website error generated 2 bookings; contacted repeatedly for resolution with countless personnel plopping me back into the call que because they did not kinow what to do w/ the call - or because they could not make commission of a new booking? Finally 1 of the agents said the hotel reported that I had used both rooms, but the hotel manager said no one from had ever called during the 6 wks I been trying to get it cleared up. It was an overt LIE. I submitted all the dates & names of staff to my bank to dispute the charges. appears to be a virtual entity using call center staff just to book for revenue. They do not appear to have in place a system for resolving disputes - I even tried to get help via Internet. I will never use this service again.

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