To Mr. Herbert Malloy, Jr.-
In all my time working at G.C. Services I have never heard of anything like what happened to you happening. I'm not saying it didn't happen, I'm just saying that it is the exception rather than the norm. And as for the part about us only wanting money: G.C services employees are basically rented out to various companies who have charged payments and whose records show those payments haven't been received. In other words, it's not G.C. services who wants your money. It's the company you owe the bill to. We just want to do our jobs.
To all creditors-
Guys, don't shoot the messengers, okay? I know that, as for the department I work in, even though our department calls out, all the phone numbers that will be called that day are downloaded onto a computer system, so the representatives who call you did not pick the numbers to dial. We just hear a click in our headset, see an account come up on our screen, and go from there. And most of the people I come across actually owe the bill I'm trying to collect so it's not like we just randomly pick names out of a hat and say "Hey, let's pick on this one". And believe it or not, we don't do this job because we love it. We do it because we have to. And guess what? We representatives work in large call centers and don't know everyone in the department we work in. And don't tell me that none of you all have ever worked in a place so packed with employees that you couldn't name everyone in the room, so don't get mad at us if we don't know who "Tina" is. Also, yes we do verify your information, but it's actually for your protection. Somebody you know could answer the phone and when we say "Am I speaking with [your name here]?", they could easily say yes without actually being you. If we did not verify information, we could easily give out your personal account information to, say, an ex or estranged relative or house-sitter, etc. So don't get mad when the rep asks for your info. If you don't trust us, just respectfully decline, and guess what, if the rep gets rude all you have to do is hang up the phone, and if they call back you don't even have to answer. By the way, chances are if you call the number that shows up on your caller id, chances are you will get a busy signal as someone on the message board pointed out. This is because the call center that calls you is outbound calling only usually. We have different departments for inbound and outbound calls usually. Or maybe the hold queue is full. So call back in about an hour, or wait for us to call you back and then ask the representative for the call back number.
As for the unmentionable acts that some representatives have subjected some customers to, while I don't deny having personally heard representatives do such things, I can attest to the fact that there are representatives, including myself, who strive to make the bill collecting process as painless for the customer as possible. This includes being kind, trying to be efficient, and making myself as knowledgeable as possible of the ins and outs of the system so that I can be the best help to the customer possible.
I don't blame you all for being behind sometimes, because we all have things that happen that make it so we have a hard time paying our bills. And, though, again, this is the exception rather than the rule, there are some times when either we or the companies we are representing slip up. I know these are things you have little to no control over. Keeping this in my mind, I would greatly appreciate it if customers would refrain from blaming me and my the more agreeable of my colleagues for bad experiences they had with previous representatives.
I would also like to apologize, if I may, for the actions of my least agreeable colleagues. Thank you for your time.