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Gardner White / terrible employees & management

1 39453 Ford RdCanton, MI, United States Review updated:
Contact information:
Phone: 734-844-3190

I would strongly advise anyone who is contemplating buying anything from Gardner White, to reconsider. Had we been thinking, we would have googled about GW first before we even went to that store. We usually shop at either Art Van or Value City Furniture BUT GW was running an ad that if you bought that weekend, same as cash for 48months. What a joke! We went to the store on Ford Rd in Canton to purchase new mattresses. We were there for a couple of hours trying to decide which was the right one for us. We picked out the top of the line Simmons Beauty Rest mattress. We were suppose to pay for one size but have it upgraded: pay for a queen and get a king. WRONG! Then they told us since we weren't paying $5000.00, the term went to 36 months. We chose a set for $2600.00 but were charged $2999.99. When my husband went back the next day, they said they would correct it. WRONG! We had the set delivered on Xmas Eve 2007 and noticed the set was all bunched up on the bottom of the bed. We were told it would straighten out in a day or so. WRONG! By the 26th of Dec my husband called the store and said come get your mattress. We heard excuse after excuse. They finally agreed to give us another one. On the morning of the delivery, we were called and asked what was the prob with the 1st one. We were told by the deliveryman that this 1 was the same way, that he had been picking up these mattresses all week because they received a bad batch in from the manufacturer. He was fired for that! We asked they come and get it again, and they told us no, come in and pick out a different set, they would upgrade us at no charge. Well, there was no upgrading, only going lower. We did, and the same problem, hump in the middle and sinking in on either side. We could not sleep on this. Still being charged $2600.00 for a $2300.00 mattress. Told us they gave us credit once and they weren't going to do it again, even though it was a cheaper mattress set. Then they refused to come and pick this one up. We've been to small claims court, filed a complaint with the Attorney General. Their management have been rude, their finance people down right harassing. After 6 months and 1 day from the original delivery, they finally picked up their mattress set. They are still going to charge us a $500.00 RESTOCKING FEE. For what? They can't resell this mattress, they're just going to dispose of it. They've put a black mark on our credit, we lost time and money from work and couldn't sleep on the darn thing. AGAIN, ANYONE READING THIS I WOULD RECOMMEND GOING ELSEWHERE TO MAKE YOUR PURCHASE. There are so many complaints against this company. It's no use trying your locat TV stations either, like the Problem Solvers or any of them, Gardner White advertises on all the local stations and they don't want to lose that sponsorship so they wont help you. And tell all your friends and family not to shop there either - BIG MISTAKE!!!

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  • Wi
      26th of Jun, 2008
    -1 Votes

    Some times people should just admit buyers remorse as opposed to trying to lay the blame on others or making up erronous statements. Perhaps a call to Gardner White Furniture might be in order to find out the facts of this complaint. I am constantly amazed at how little responsibility the citizens of this great nation are willing to accept for their own actions.

    Yes... proud to be an American and Proud to be a long time customer of Gardner-White Furniture.

  • De
      1st of Jul, 2008
    0 Votes

    Okay so six months ago I purchased a set of furniture from the taylor Gardner white, now my BICAST leather furniture is disgusting, apparently this immatation leather is coated with a polyurethane sealant, which has a history to peel! well since I have not had this product for very long I feel that it should be replaced!! Gardner White claims that it is some type of chemical reaction!! Which is so funny because I have never even had to clean this couch with anything!!! So then the manager tells me that maybe its from my LOTION!! ha what a load of bull!!! And the tec taht they sent out concluded that it was NOT a manufacturer defect, yet he was unaware that the couch even had a coating!!! He told me that it had NO coating!!! lol...such B.S. I even contacted a leather restoration specialist who concurs with my problem!!! All Gardner White cares about is a sale!! Once they get it they could care less what happens to you after that!!!

  • Dh
      30th of Jul, 2008
    0 Votes

    I was very interested in the person that had a mattress problem. We are having a very similar problem with our mattress. We have had the mattress about two months and cannot sleep on it. They sent a technician out and he said that we only had about a 1" sag in it and that GW would not do anything about it until it had at least a 1 1/2" sag. We went to the Taylor store and the manager, Mark Twitty was very arrogant and disrespectful and would not even look us in the eye while we were talking to him. The girl in the office called my wife a "liar". We left and then we called for the president on this past Monday and of course we got a voice mail. Today, we got an email from one of the personnel stating that the district manager would call us but for us to be aware that the sag would only be considered defective if it had at least a 1 1/2" sag. There is a hump in the middle and rises up on the sides and as far as I am concerned there should not be anything on this since we have not been able to sleep on it for half the time we had it. I read with interest the person stating about how wonderful GW was, must have been one of the store managers.

  • Ke
      14th of Sep, 2008
    0 Votes

    OOOOHHH...I know...How you feel guys, We will never ever buying anything again from this store...Be careful..BiG NO..NO..NO
    (GW Ford Rd, Canton)...BIG MISTAKE...

  • Di
      21st of Dec, 2009
    0 Votes

    I had put 2 set of twin size mattresses in the layaway only to find better quality and cheaper ones at Art Van. When I went to cancel the layaway, they told me that I can only get store credit that is good for only a year. Each time I try to look for a something to purchase everything is way too expensive or terrible selection. No one ever explained that I would not be able to get my money back...basically they have stolen $200.00 from me. The management at the store in southfield on 8 mile is rude and arrogant. Never Again will I shop there or any GWF store again. Nothing but scam artists

  • Ka
      21st of Feb, 2010
    0 Votes

    Thanks for all of your input. I'll keep my business at Art Van.

  • Po
      4th of Jun, 2012
    0 Votes

    They treat their workers like $hit and sell crappy furniture. Nuff said.

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