Gardner White / they will not honor the warranty

United States Review updated:

Purchased $5000.00 couch it broke within the first month and they will not fix it says it is NOT a manufactures warranty item. The problem is the mechanism for the recliner is bent, they say this happened because we sat on the couch, the arm rest fell into the couch they said that was cause we put our arms on the rest to hard or someone sat on it. The padding is falling off the recliner. they said the "dog or cat did that" They refuse to accept any responsiblity and say its my problem. They will not honor the warranty.

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  • Bj
      Jul 01, 2015

    Don't buy from Gardner-White. Horrible products that are CHEAPLY made and they will not honor warranties or extended warranties. They blame YOU the customer for any defects and claim YOU caused any problem to their junkie furniture! Please shop elsewhere and pay a little extra for QUALITY furniture from ANY other furniture store. You won't regret it I promise!

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