Game Stores South Africa / exchange

M Nov 27, 2017

I bought aTV at mokopane store on 24 /11/2017 when I got home there was a fault it had a crack, I went to lephalale Game store to change it but store manager Sydney Thobejane refused to change it he told me that he cant not be responsible for mokopane fault, he said it was going to cost him alot of money n i should return it to the original store where I bought it, n i asked him evn if it was in Durban and he told me he will still tell me the same!unles he book a TV for me for repair n I hav to pay it myself!He said mokopane people made a mistake and they have to fix it!i asked him for a policy which state that i should return a TV to the original place where I bought it and he refused.I left the store with aTV without help!another lady from Game also came and told me the same thin!Poppy fron customer service tried to help me but she failed because the store manager refused to give her authority to do so

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