Gala Hotels — unauthorised charges for a booking that doesn't exist
[protected] Club Es Talaial, Majorca 25th May - 1st June 2109
This is a reference for a booking that didn't happen as my credit card was rejected. Tried it again using my friend's card... Mrs Rose Webb and that too was rejected so we found an alternative booking through another site. However, my friend then discovered that the sum of £447.97 had been taken from her account for a booking that doesn't exist.
I have responded to the email on numerous occasions requesting that this money be returned to my friend's account immediately and you fail to even acknowledge receipt. I would be most grateful if you could action this refund as soon as possible and at least let me know that you are at last doing something about this.
I wait to hear from you by return.
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