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Gala Hotels / took our money for a hotel booking but didn’t pass it on.

United Kingdom

Took our money for a Hotel booking but didn't pass the payment onto Hotel .com and as they never received payment our booking was cancelled. We were not advised and only found out when we arrived at the Hotel and therefore had to make another payment to secure a room from the Hotel.
We are now trying to reclaim the original payment from our Credit Card company as when we tried to contact Gala the phone numbers were dead!

Le
Feb 6, 2019

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