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Frontier Internet


How can I return the modem???

Complaint Rating:  88 % with 17 votes
88% 17
Contact information:
Durham, North Carolina
United States
I really doubt if this company has any capacity to provide the quality internet service as they advertise.
I ordered their internet service on 8/12, when they told me that they would send the technician out on 8/18. On 18th, nobody showed up, and I called the company just to find out that they can't even find my internet account. After assuring that I won't be charged for the service that I never received since my account doesn't even exist, I decided to get a service from Time Warner.
To my surprise, I received a modem from Frontier the very next day. --> and this was the beginning of the real nightmare...
Since this day, I have been trying to return the modem to Frontier before I receive a bill for the modem. I literally had to keep calling them just to get a returning address for the modem... Well, this has been almost two weeks, but I still can't return the modem since they don't give me the returning address.
Within two weeks period, I was told by three different operators (three different occasions) that I would receive a mailing kit for returning my modem which I haven't received yet. Alternatively, I asked for a mailing label or the physical address, thinking that I would pay for the postage --> I haven't received neither the label or the address. They insisted that they had sent them out through the email and smail, and they all said that they couldn't find the physical address for it!
This afternoon, I spent three hours trying to figure out why I am not receiving any correspondences from Frontier. Nobody, including a few supervisors could figure out why that was the case.
I am not exaggerating my experience with Frontier. I rarely participate in this sort of forum; however, I felt a strong urge to warn people about this company's malfunctioning operation.
What I am expecting now, is the bill form this company since I still have the modem. I really don't even want to think about how difficult it would be to make them understand that I am not responsible for this...
Hopefully, I am one of the few Frontier clients who is challenged with this kind of issue.
If I can go back to 8/12, I would NEVER sign up with Frontier!!!
Thank you for reading my comment.
Complaint comments Comments (3) Complaint country United States Complaint category Internet Providers


Sort by: Date | Rating
N  7th of Jul, 2014 by    0 Votes
Although I pay an additional fee for enhanced wireless internet, my download speed has never been worse. It's comparable to what it was 15 yrs ago with dial up. I have been told that my speed is "within an acceptable range" of the definition of high speed.
A  30th of Jun, 2016 by    0 Votes
Quite possible the worst customer service ever. We had Verizon Fios and then Frontier took over our account. My computer speed dropped.in half over night.. too many problems to discuss. IT'S SO CRAZY I WOULD THINK THEY ARE DOING IT ON PURPOSE TO RUN THE BUSINESS IN THE GROUND. I know that sounds crazy but everyone I know is having horrible problems with them as well. Now they cancelled my service a month earlier than I requested so I have no tv or Internet and they won't reconnect it for the month even though it is their error! And now, I can't figure out where to send my equipment. I live in California.
N  29th of Sep, 2016 by    0 Votes
I also live in California. I have called 4 times, starting in august, to request boxes and lables to mail the equipment back. I received one box. I called explaining that the one box can not fit all the equipment that I need to send back. They said they would send more boxes and lables. I still have not received the boxes. Called two more times and all they said was they shipped the boxes. no one could give me tracking numbers so I could verify if they had actually shipped me the boxes...After about 2 1/2 weeks I called a Frontier store but they said they could not take the equipment...please help!!! How do I get this equipment back before they start charging me a ton of money for equipment that I have tried to send back to them since I cancelled the service. With all the complaints I have read i'm sure that will happen next...

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