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Fristpay.com / Product received different from the ordered

1 Italy
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On 16th december 2015, I ordered a pair of shoes on www.follonicasolidale.it and they sent me a different pair of shoes that have nothing to do with the ones I have paid and ordered. The shoes came from China and not from Italy in spite of the registration and the messages come in italian.The payement went to fristpay.com. I requested the address to send the shoes back but they said to keep the goods that they will refund me in 15%. I insited that I wanted to give it back because the shoes that I ordered was made of leather and the one that they sent me had a total different material and it even wasn´t in the website. During five days(from the 3rd january to the 7th) they only sent a message per day insisting that I must keep the shoes and till now they still haven´t said a word in spite of my emails complaining about the situation and saying that their refund poliy says that if it is their mistake they will refund all the money. Till now I didn´t receive the refund.

Re
Jan 13, 2016

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