Premier Dealer Services
reviews and complaints

My vehicle was totaled 6 months ago. I've submitted all required documents several times to this company for my GAP insurance claim and the issue has still not yet been resolved. Even after calling, I'm forwarded to “John's" mailbox and never get a response back. I just want the issue resolved.

I had to give a star to make a comment. This is the worst place ever... my engine took a crap and I had proofs of tows, oil changes, and they said they won't cover me because they assume I drove when my car made noise.. there's no proof of that... none... do not go with this place.. they are the worst and suck.

Just received a call from the dealer servicing my vehicle, they have the codes for a fuel pump which needs to be replaced. There is also broken bolts on the exhaust manifold, and the cruise control switch is no longer working properly. Premier's tech went to look at the vehicle and denied every claim since they cannot recreate the issue, even though there are codes, and the techs at the dealer were able to recreate the issue. So much for a "bumper to bumper" warranty.

Came here searching for information on my So called "Lifetime Power train Warranty" What a misleading bill of goods. I got the exact same runaround and reason for denial as I see others have. We followed every service reminder and dealer recommendation. How much else is the average consumer going to do? You should not be totally denied help when you did your absolute best to follow all service. You can't be expected to study the owners manual every spare minute. I would be ashamed to work at this place

Lack of communication, minimal information, will not assist with any questions you have about how the process works. Day 1 of contact with them was very great the process seemed simple and smooth. Every phone call/email after that has been a pain. 4 months later I still have an auto loan on a total loss vehicle that they were not able to resolve yet. I would highly recommend going through a different agency for GAP insurance. When PDS management sees this comment feel free to give me a call my claim number is [protected].

I generally don't go out of my way to write reviews due to sheer laziness, but my experience with this company has been nothing short of a nightmare! 0 communication, 0 help resolving their made up issues. I purchased gap insurance through this company and its been over 6 months since I totaled my vehicle and no payment. they refuse to pay the full payoff amount of my vehicle. I've contacted ComplaintsBoard.com and they have helped a little, but I'm guessing they don't really care either because this company sends them a check every year.

I've been paying Premier Dealer Services for the past 3 years and now the car's airbag has gone bad and the door blender. I dropped my car off as they requested at Infinity on Wednesday, Thursday the inspector was supposed to go check the car out, they didn't approve the pictures and said they would send another inspector out on Friday. They never showed up. It is now Saturday and they are closed! I'm a single mother and can't get to work to provide for my child because this company was careless and failed in customer service! Don't say you will send someone if you have no plans to!

Our vehicle has been at the dealer for 3 weeks now because this company refuses to honor their service contract that we purchased with our vehicle. We purchased the 72 month/100,000 mile version and since purchased the vehicle has been babied, garage kept, and we've only put 35k miles on the car. Just recently the transmission failed and the company after getting all the proper information from the dealer is refusing to allow the vehicle to be repaired. Also, nobody from the company will talk to us they just keep referring us to the dealer. This is totally unacceptable and downright criminal, in my opinion.

My engine seized on a highway in July . It's now mid January 2022 -- and I still don't have an answer of whether or not they are covering the repair. The agent didn't even send an adjuster until November. Even after that, the agent continues to go back and forth with the dealership asking for information they already have, which is costing everyone more time and more money. It is ridiculous to take so long and keep someone in limbo like this, especially during a pandemic. I've had to arrange for transportation for over six months due to the lack of action and communication from this company. Every aspect of my life has been affected by this company dragging on a decision. Although not covering the repair would be its own issue, this length of time to determine a decision is unprofessional. Be aware that you cannot count on this company.

I called Premier Dealer Services 2/18 about my car's warranty. I was directed to Eric since he is working on my claim. He was extremely rude and unprofessional. He continuously spoke over me and would not let me answer questions he asked. I asked to be transferred to his manager. I was transferred to Roger G the National Claims Supervisor. His response to the clearly misogynistic encounter with Eric was seriously lacking. I called again today 2/19 to request that Eric be moved from my case and Roger said no. I repeated at least 6 times how uncomfortable Eric's conversation made me and that someone else needs to be in charge of my account and was told no. It is very clear Roger is as misogynistic as Eric. I asked to be transferred to Roger's boss and he told me no there was no one. The level of unprofessionalism is astounding. Eric and Roger should both need to go through interpersonal training and how to talk to customers respectfully, especially women.

This company seems to have the same complaint. My transmission went out on 5/30/22, I sent documents 6/1/22, premier dealer services (PDS) replied saying we need more info. I replied with the info they requested on 6/3/22 and 6 more additional documents on 6/7/22. The agent for the claim replied, "Still need additional oil changes between Jan. 2020 thru July and Break fluid flush" Dated 6/7/22, the documents I sent had the date he asked for. I have finally got ahold of someone on 7/8/22 after leaving many emails with more information, and PDS tells me the claim was denied as of 6/7/22 without any documentation. Very rude customer service representatives that refuse to honor their warranty by finding any little mistake in paperwork, one oil change has mileage typed in wrong and they want me to contact a company to have them adjust it. And to top it off after being hung up on, they now want to see 8 more additional documents. It's a never-ending game with PDS, AVOID PREMIER DEALER SERVICES AT ALL COST.

Well I was in contact with an advisor name John. John seem to like the word SLUDGE a lot, as per the other review I have read. I have a 2017 F150 with Ultimate Tricare extended warranty from Premiere Dealer Services There warranty covers a lot of stuff, but then takes it all away with there page and half of Exclusions. I never put a claim until today, I have a partly plug Heater Core, so heating is restricted on the driver side. John kindly told me that this will not be cover under warranty because of possible sludge in the heater core, Aldo that was never proven, by my dealer. My truck only have 48000 Km on it. Sludge will not happened with this low mileages. It could be possible defect in the manufacture of the heater core. All I can say is this company is a fraud, will take your money from the dealers, and you get no protection in returned. Now I will have to pay for the repair, because If I have a leak on the core, and damage get done to the electronic under the dash, it will not be cover under EXCLUSION #7 GO FIGURE. I was told that by John Also ...

I have dealt with Julio and with Favy, in the San Diego office. Julio was just dumb, Favy was extremely rude. The dealership I purchased my car from, Lincoln Witt, has closed. When I traded my car in at the new Lincoln dealership in La Mesa, I was informed of the refund due to me from the gap insurance policy I had purchased and PAID FOR IN FULL at the Witt dealership. Since that dealership was now closed, I had to deal with Premier Dealer Services directly for the refund. I sent in my paperwork to them on 3/10. It is now 4/22. I have called about 12 times in the past month to get information, I am always told they don't know what the hold up is but they'll call me back. They never do. Today, I was informed that PDS sent the refund to the dealership owner, the one that is closed. It is out of their hands and it's up to the non-existing dealership to handle the refund. I asked to speak with their compliance department, was told no. They said I can email them. At this point, I'll be using my companies lawyer who is on retainer to deal with them. This company presents as a scam, they depend on people not following thru and pursuing their legal rights. Seeing the other reviews of this company confirms my fears.

I feel compelled to write a positive review after reading so many negative ones. I Purchased the Premier essential vehicle service contract with my used car last October. I dont usually buy extended warranties for vehicles or appliances but the car dealer more or less pushes it by having it already built into the total price. I couldve declined it but it didnt add a whole lot to my monthly payment so I figured why not leave it in there. When the transmission went on my car in early July I quickly found my paperwork for my service contract and was glad to see that it covered transmission. I will say that the first person I spoke to was a little rude which I found surprising because all I was doing was calling to ask questions about how the whole process worked. I then decided to research the company and found bad reviews which had me convinced it was a scam and they would find some loophole to not cover my repair. Nevertheless I authorized the teardown and was thrilled and shocked when I got the call from the Premier Dealer Services dealer that the repair would be covered! Once that happened I called PDS again and spoke to a very pleasant lady who told me what I was authorized for substitute transportation and how to submit for reimbursement of my rental. Im so glad I had this coverage and I have no reason to believe that Ill have any problem getting reimbursed for the rental. Stay tuned!

On a business trip 6 hours away from my home, engine light flashing on my 2016 Suburban. Bob Brown Chevrolet got me in and diagnosed collapsed lifters, apparently a known issue. Premiere required an engine teardown, which was complete. At that point i was told my car would be ready in the morning , but that Premiere requires an adjuster to come verify the claim, which would take 2 additional days , in addition to the one day for the repair , requiring 3 nights out of town waiting! Unacceptable since I had previous job commitments back in Chicago, and I made numerous calls to Premiere explaining this. They could care less, and offered no alternatives or suggestions, simply repeating like robots that the adjuster would be out in 2 days. With no other option, I paid for the $3000 repair and was on my way home in the morning and able to fulfill my obligations. I tried to work with Premiere after the fact but with no success. They have zero customer service or ability to understand individual circumstances. When this contract was sold to me it was explained I could use it anywhere in the country- but no one mentioned the stipulation that an adjuster would take 2 days to view the car. Unless you are unemployed or retired there is no way you have the time to sit out of town for days and days waiting for a repair that could be done in one day. I feel they could have examined the paperwork of this known issue, verified by an on board computer and a Chevy service dealer. Instead they denied the claim and closed the door. Worthless. My dealer- Jennings Chevrolet in Glenview IL who sold me this was no help and also couldn't care less. Premier should be avoided at all cost.

I cannot believe that I am frustrated enough to write a review to the ComplaintsBoard.com! The coverage of my camper was transferred to me by the previous owner. I want to be clear that I paid for this transfer of coverage. I have a solar panel that IS covered by the contract. I have paid the technicians at the local service garage for the full diagnostic to verify the faulty panel. Premier sent out an appraiser. He gave the service garage no time window for his arrival. When he did arrive, he expected the crew to stop the other repairs they were doing on other rigs and run the full diagnostic again! The appraiser arrived with no tools, no equipment and was surprised that the crew could not stop the other time sensitive work they had to walk the Premier appraiser through the issue. He was given the keys to the camper and was told where it was in the lot. He stayed for about 10 minutes then left. Of course, I was denied because the failure of the panel was not proven to him. The crew at the garage told me that at NO time in their professional careers had they ever seen someone so unprofessional and ill equipped to verify a solar panel failure or any other RV failure for that matter. They told me that the appraisal techs that they have worked with have been fully capable of running the necessary tests they need to validate the claim for their insurance company. When I called Premier to ask what my rights were as a consumer, a very defensive woman (I will provide her name to Premier, but will not post it here) told me that I had to reschedule through the process outlined in the contract. Fast forward one month later, I am still waiting to be rescheduled for the appraisal. The repair garage has sent emails, left voicemails and have done everything possible to reschedule. The garage techs told me that they would be sure to be available within a reasonable time window to meet with the appraiser to answer any and all questions. At this point, they are just as frustrated with this company as I am. Today, I spoke to Cynthia at Premier who was kind and forwarded me to the VM of the appraiser. Do they only have ONE appraiser? Still waiting! If you have an opportunity to choose another company, I say either find a reputable one or just say NO...Especially to Premier! I will be HAPPY to write a more positive review once this issue is resolved. The fact that I have to write a negative review with ComplaintsBoard.com to get the company's attention is quite telling.

The Premier Dealer Services insurance Company is refusing to refund my money spent paying car notes while the car was reported stolen. The company offered me a refund, but reneged on their promise. Despite Covid-19 related restrictions and regulations, the company adopted an excuse not to pay; Claim No. [protected] VIN NO. *** Mr. *** DATE OF LOSS 11/28

On 5/28 I took my 2014 Chevrolet Silverado truck to Premier Dealer Services in [City], [State] for service due to a "Engine Trouble" alert. The vehicle is still under warranty through Premier Dealer Services (approximately 600 miles left on warranty). Premier Dealer Services diagnosed a failed engine oil pump as the cause for the trouble light. The dealership is trying to proceed with the repair but cannot get approval from Premier Dealer Services to proceed. Although the dealer has stated it is OK to drive the vehicle, I am reluctant until I know the exact problem has been addressed prior to my warranty expiring.

Premier Dealer Services provided GAP insurance on our travel trailer. We were in an accident and the trailer was totaled. Insurance did not pay the full amount we owed so we filed a claim for GAP with PDS. We submitted documents and waited a few days. I tried calling and no one answered. I tried emailing and they sent a canned response that told me what I already know. I tried logging in to their website to check the claim, but it says my email is registered and the password is incorrect. I reset the password and attempt to login again, and get the same error. I've done this 5 or 6 times. Essentially, there is no way to get an update from them. Meanwhile, we continue to make payments on a trailer we do not have. I am now looking into filing a lawsuit as I do not know what else to do.

My vehicles suspension is broken and the Premier Dealer Services dealership backs my claims of damages, their adjuster refuses to acknowledge the broken parts. My vehicle is having problems turning left and right which is a safety hazard and is making a tremendous amount of noise when turning. I have paid my policy in full, they are supposed to pay all damages leading me with a deductible, however every time I need to utilize my policy there is a problem. I am scared for my safety and the safety of my family to drive the vehicle which is still located at the dealership Premier Dealer Services in Rockaway and Queens waiting for a superior to contact me back for more than 24 hours. I have asked them for the denial in writing in case of a serious accident due to their neglect of services and have not received anything. I just want my car fixed and to receive the coverage that I paid $2,500 or more for.

Our car was totaled in an accident. Our regular insurance paid out for the damage and all that is remaining is the Premier Dealer Services insurance to pay off the rest of the balance. Our bank that holds the vehicle loan has provided every document, has completed calls on three way with myself and the Premier Dealer Services insurance. We have been told by many representatives that it will be completed in so many days, and after those days are completed we have to call back and hear that they want more documents. This has been going on for 5 months straight with no resolve in sight. We have been told by the representatives of this company that they have everything they need, and then we will get a new representative that requests more. Our bank has provided every document that is available regarding this loan, we have scanned every document we have in our records from purchase. There is no other form available. They are trying to get out of paying the remaining balance. They are not providing the service we paid for.

Original Complaint ID #***. Car was totaled in May and has a balance of $2,553.05. Our bank allowed us to skip a few months until our insurance covers the rest of the loan amount. A service we paid for. Premier Dealer Services stated today that they sent out bank a check for $800. I have had to make two payments toward the loan as the insurance company was taking forever to process, and not contacting us. Premier Dealer Services insurance service is to pay off the remaining balance owed, that was what was sold to us when we purchased this vehicle. This process has been long, frustrating, and unprofessional. Each representative tells us something different. Now they are saying the balance paid ($800) was because there were late charges incurred. I waited to pay the September payment as they stated they received everything and will expedite the process. Then when I noticed nothing had been sent I rushed in and made an extra payment. We were told if we made payment we would be reimbursed.

We had a car accident on Sept 23,2020. It was deemed a total loss on Sept. 23,2020. The gap insurance is Premier Dealer Services Inc. The insurance company payed out their part on October 29,2020. Today's date is Monday January 11,2021 and it's still not resolved. They keep sending what needs to be validated and we send what they need. The finance company has also sent the information they need. We've sent multiple emails over and over still no answers from them. I called today January 11,2021 twice and got two different answers from the same company. The first guy named [Name] was hostile and extremely rude. He told me it was payed out to [Company Name] on December 7,2020. So I called my fiance company which is Consumer Portfolio Services and they said they received nothing from them. So I called back again to the gap insurance and talked to [Name], he said he needed the cancellation on warranty receipt. And went on to say there is a number of unopened email and asked if it would be there. Of course I said yes. And I also told him that the finance company has sent multiple documents for the warranty refund to them. And I've sent it to him three times myself. So the first guy lied and said it was paid out when it wasn't. The second guy said we needed that document which was sent multiple times and ultimately hung up on me. And I have a recording of the last [Company Name] I spoke with. telling me there is a lot of opened emails from me. That was sent a week ago.. so they are making no effort to complete the process. So far I've made $1,749 worth of payments during a pandemic. On a car that hasn't been in my possession the entire time. It's caused an extreme hardship physically on me with the stress and anxiety. Health issues with high blood pressure dealing with them. And having them lie to me. I have purchased another vehicle since then so I'm making two car payments. With an extreme loss of work due to Covid 19. Ref # [Reference Number]-5826BT payments all made.

Service Repair done without prior approval due to misleading process information I looked at the complaints to see if there were going to be any like mine and sure enough there was. Back on 5/5 I brought my vehicle in due to some shaking, noise that was occurring. After a diagnostic was performed it was determined that my wheel bearing and hub assembly needed to be replaced. I knew I had a power train warranty but have never had to use it. I called back the dealership where I purchased the car and they advised me that they don't handle that to call the financial department. I called the financial department and they as well lead me to a dead end. I had no choice but to get the repairs fixed since I needed my car. I dont feel like these dealerships that offer this warranty are prepared or given the proper information to advise their customers knowing 9/10x they wont need the warranty till 8+ years later. All customers can recall is knowing they have a warranty but how to use it who to call or process the request is hard to get the accurate information but I dont feel as though the customers should be left high and dry because of that. I had to process another warranty claim after the fact and had the proper protocol sent in all my records I am a customer that keeps EVERYTHING so yes it was approved for a $300.00 job. So I know it isn't because of my records not being kept up. Since for this second claim I was advised correctly to call [Premier Dealer Services] which I did the representative told me to file the older claim from 5/5 only a month later for reimbursement. When I went to do so it was denied for not getting prior authorization but again let me repeat their process is very unclear with the original purchasing dealership. I am seeking for the right thing to be done since I have ALL my documentation of maintenance reports, tire rotations, etc that they cover the $550.00 job that was black and white covered under the lifetime power-train warranty. I think it is an amazing warranty offer for individuals who go out and buy a brand new car and are determined to keep up ALL their maintenance but then when they need to utilize the warranty they are tossed around in dead end directions and that is not fair. Now I have the process down correctly thanks to the dealership here.