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Friendly's Ice Cream / all american half pound double cheeseburger

Newark Delaware Peoples Plaza, United States Review updated:
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To Whom It May Concern:

On Monday, January 16th at 6:30pm, we stopped at your Friendly's restaurant and ordered a big beef half pound double American cheeseburger meal with extra cheese and a cup of ice cream to go. I even showed the young man the picture from the menu, so that he would not mistake the burger with a different one. We live 40 minutes away, so when we arrived home, we noticed the half pound double cheeseburger was actually a quarter pound single cheeseburger. We had paid more for the larger burger and due to our distance, the option of returning to your restaurant was no longer an option for us. We were disappointed with having paid more and expected more, having received so little. In regard to the ice cream, my eleven year old son ordered ice cream cake ice cream and had received cookie dough ice cream. So the entire order was incorrect.

Sincerely and Respectfully,
Mr. Devon Chase

Ha
Jan 16, 2017
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Comments

  • Wi
      16th of Jan, 2017

    You didn't check before you drove 40 minutes home?

    +1 Votes
  • Ca
      16th of Jan, 2017

    You've got to check your order before leaving the premises. There is just no way around doing that.

    +1 Votes

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