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Freedom Mortgage / I'm so frustrated

1 United States

We got our mortgage through Freedom in August of 2009. The loan officer that financed us talked to me only. The mortgage is in my husbands name. When they offered to refinance us for a lower rate they called and asked to speak to me. I did everything for the refinance. NOW... When I call they will NOT speak to me, even just to make a payment. I called on Friday trying to make our payment, they wouldn't talk to me without authorization. I had my husband fax over an authorization form for me to talk to them or to make payments from his checking account. Today I called and was on hold for 20 minutes. Then they hadn't updated their system yet and wouldn't speak to me. I asked if I could please just make a payment, they wouldn't do that because the checking account is also only in my husbands name. (We have separate accounts)... It's his mortgage and his checking. I do not understand this. Its so frustrating. All we want to do is pay and they won't let us.

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