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Forest River / poor customer service

United States Review updated:

Emailed Steve at forest river with the pictures of the rotten floor of my 5th wheel unit which leaked through a larger than normal opening for the back compartment, leaked around the opening.

have now waited going on 4 months and still no reply to anything that i have sent, poor customer service and this was a $50, 000 unit never again will i purchase a forest river product and will make it well know to all of the campers i see not to look at this product, made in the USA my ***.

with poor customer service from the corporate office i guess they just don't give a rats butt if they lose sales to other companies, i will be checking other manufactures when i get my next model.

so long Forest River right down the drain.

Gi
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Comments

  • Bu
      10th of Jun, 2010

    We bought the Sierra model in 2008 and have had to send it back to the factory twice for multiple repairs: delaminating ceiling tiles, wrong awning installed, nails coming through rubber roof top in a number of locations, misaligned drawers, faulty shower stall installation, ceiling tiles missing in cabinets. The list goes on and on. The factory took it back to repair it both times after months of sending them letters, emails and pictures. The last time they took it back, we were told they received it with a broken window, missing wheel cap and other damage along one side. When we went down to the factory to pick up the "repaired" RV, the service rep tried to tell us that they picked it up that way. Unfortunately for them, we had two witnesses to the pick up who verified that the trailer was intact which means the damage occured under Forest River's care. The fact that they went ahead and made all the repairs and didn't charge us speaks volumes. Then when we got it back it was missing another wheel cap!

    Now, after two trips for repairs and several thousand dollars out of our pocket to have it moved off our permanent site, you would think that everything is great. We thought so, then came to find that they only replaced three of the five delaminated ceiling panels. Enough and never again will we purchase a Forest River product!

    +1 Votes

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