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Ford Motor Company / service/ refund on extended warranty and ford gap insurance

1 Chiefland, FL, United States
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Purchased a new 2016 F150 in November 25th 2016 from Plattner's Chiefland Ford...will not go into detail...long story short a horrible first time buying a new vehicle experience ever...We like to keep our business local so we continued to return to that dealership for our oil changes and routine maintenance...with that said took it in for a routine oil change and rotation of the tires in July 2016...after picking our truck up the rear driver's tire fell off Yes OFF they failed to put the lug nuts back on...HOW IS THAT EVEN POSSIBLE???? Now they did send a tow truck and replaced the Wheel and fixed that problem but that was such a scary situation! Well...we was told that they were going to get rid of the guys that was responsible for the tire situation... Went back for another routine oil change ...but also had an issue with the sunroof leaking...the same service people was there and we did not want to have them touching our truck...The Sales and Financial department people were rude and very unhelpful...straight up lie to your face...We started taking the truck to another dealership an hour away...due to all the bad experiences we have encountered with Chiefland Ford. Well that sunroof just would not stop leaking after having it fixed a couple times...we decided to trade it in for a 2018 without a sunroof...Went to another Ford dealership in Gainesville FL which are hands down a pleasant company to work with...Ok so heres our problem now...We purchased the Ford Gap Insurance and and Extended Warranty with the 2016, which could not be transfered to the 2018 so we purchase all new warranties with the 2018 and was told we would have to deal with the Chiefland Ford Dealership to get our prorated refund we are going into the 3rd month on trying to get this refund...this is robbery how can they keep money that is rightfully ours. My husband has personally gone into Chiefland Ford every week to try and get the resolve and gets nothing but lies and the run around about call this person they can help...only to get more lies and excuses from them...Guessing our next step to to spend money to get a lawyer which will probably cost us more than the refund we are expecting...its the principal plus a couple thousand dollars that is rightfully our would be nice...

May 16, 2018

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