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Ford Motor Company / ford focus cars equipped with dps 6 dual clutch power shift transmission

1 Sri Lanka

I tried to contact the below mentioned ford operations in thailand via email: [protected]@ford.com, but no reply has been received yet with regard to the matter. I sent the below mentioned email to that address on 3 jan 2019.

Could you please forward this information to the relevant office in asia pacific regional center.

Asia pacific regional customer care manager
Asia pacific regional center
Ford motor company

Dear sir

Sub: extended warranty for ford focus cars equipped with power shift dual clutch automatic transmission (dps6).

According to ford motor company the warranty of power shift dual clutch automatic transmission (dps6) has been extended to 7 years and 160000 km and it has been circulated through a tsb to all dealerships. The warranty parts are clutch pack, tcm, input shaft oil seal and labour cost)

The owners of focus cars in sri lanka (model year 2012- 2015) equipped with dps 6 transmission aware of the issues with this transmission and expect an extended warranty as enjoy by all focus owners in the other countries.

I went several times to the dealership for clutch calibration due excessive clutch shudder during light acceleration, but the problem still exists.

However, according to the service manager (mr anurada sriwardana) of local dealership (future automobiles pvt ltd, sri lanka) says that they haven't received such a ford tsb with regard to dps 6 warranty extension by ford motor company.

My focus car details are given below. It is maintained by local dealership with genuine ford pars. I purchased this car at a price of rs 2.85 million (equivalent to us dollars 21000).

First registered in 31 january 2014

General warranty (ie 5 years) expires on 31 jan 2019.

Current mileage is 52500 km.

Vehicle vin no : wfomxxgcbmcc23451

Engine no: cc 23451

Focus, country of origin germany.

I shall be much thankful to you if you could kindly look into this matter and grant the extended warranty privilege given by the ford motor company for dps 6 transmission to my focus car.

Thanking you

Suresh p perera.

Pr
Jan 16, 2019

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