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Ford Motor Company / 2016 f150 xlt

1 United States

Case #s. 12593028

I have been working with Jim Hayes Inc where I bought this truck. When in tow haul mode this truck revs to 4200rpms while stopped and lunges forward. This truck has become unsafe to drive. Jim Hayes has also been in contact with the people at Ford Motor Company and have done the repairs they suggested. We have called Ford Motor Company and have had repeated instances of leave a message. This is our $47k truck, with 12500 miles. What are you going to do to make this truck safe? This is frustrating, we need something done NOW! The customer service from the Ford Motor Company has been terrible. We are told we must wait for a call. We run a private excavating service, so we are now sitting and waiting for a call or resolution to this problem, all the while losing $125 per hour while our equipment sets as we WAIT on a call. Again, WHAT ARE YOU GOING TO DO ABOUT THIS????

Kent and Angie Darnell
4868 Co Rd 800N
McLeansboro, IL. 62859

Jul 17, 2017

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