Menu
Ford Customer Service Phone, Email, Contacts

Ford
reviews & complaints

www.ford.com
www.ford.com

Learn how the rating is calculated

1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Ford has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Ford. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ford reviews & complaints 2289

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Ford reviews & complaints

ComplaintsBoard
J
4:25 pm EST

Ford service

I left my Ford F-150 by wrecker at the service department at Cleburne Ford 3800 Hwy 174, Cleburne, Texas on Monday 12-10-18. It is now 4:18 pm Tuesday 12-13-18 and I am being told that have not even looked at it yet.

That should not be tolerated by your Ford Dealers. I am in the middle of trying to move my 89 year old mother when some simple problem I am sure did not allow my truck to start the day after it worked perfectly.

Please see if someone could help me get some service as so far it has been nil for reasons unknown to me and yet I get weekly emails to buy another vehicle from them.

With Respect,

Johnny Moore
[protected]
[protected]@yahoo.com

Read full review of Ford
Hide full review
ComplaintsBoard
D
2:15 pm EST

Ford 2010 ford fusion recall on passenger side airbags

dropped off my 2010 ford fusion over 6 months ago for recall on air bag at Mountaineer Automotive in Beckley WV. just got it fixed this week and the car wouldn't start and needed a battery and alternator to fix the problem. The dealer just called and said it was going to be betweem $800-$1000 to get it back on the road. the car was never started while at the lot. I took a perfectly good car in and now its gonna cost me for something I had no control over. Im not blaming the dealer but it took Ford 6 months to come up the the part. I feel that it should be covered by Ford. thank you.

Read full review of Ford
Hide full review
ComplaintsBoard
P
1:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2013 ford f150

In March of 2014, I bought a brand new (left over) 2013 F150 with 4 wheel drive. About 2 or 3 months after I bought it, I noticed a very intermittent humming sound coming from the drive train. I brought it to Langway Ford in Auburn MA (where I bought it, now called Prime Ford) and they said they could not replicate the sound. It happened again and they said they fixed it as there was a recall on the master cylinder and that was causing the problem. It did not fix the problem so I went back again and, once again, they said they could not replicate the problem. I finally caught it one day where the noise was happening but they said they did not have a technician who could look at it right away. As the 3 year new car warranty was about to expire, I went back again and told them that I wanted to create a record of the problem as it had been happening since the truck was brand new. Langway Ford said that it was noted; then, a few months later, the dealership was changed to Prime Ford and they said they do not have Langway's records. I have since written two letters to Ford Customer service ibn Dearborn MI and they basically told me I was out of luck as the 3 year warranty was up. Frustrated, I went to my local repair shop (Fuller Automotive in Auburn MA) and they replaced 2 hubs in the 4 wheel drive mechanism at a cost to me of $815 and the problem has been resolved.
I wrote another letter to Ford and, once again, they told me I was out of luck as the warranty was up and the repair was not done by Ford. Every time I brought the truck back to Ford, they told me that there was nothing wrong as the noise was not happening at the time. It amazes me that a local repair shop could diagnose and fix the problem when Ford could not.
While I understand the 3 year, 36K mile warranty, this is part of the drive train and has been happening since the truck was new. Too bad says Ford, rules are rules. They sent me a letter (Case # CAS-[protected]-C6X6L9) saying that they could not reimburse me but they thanked me for giving them the opportunity to review the situation with me (nice of them huh?).
So, in closing, I would strongly suggest you look elsewhere (other than Ford) if you are going to buy a truck as Ford will not stand by their products. I do NOT do anything heavy with the truck (plowing, any heavy work, etc.) so the drive train should not have any issues; I understand that parts can fail but I would expect the company (in this case Ford) to stand by there products.
So, buyer beware!

Read full review of Ford
Hide full review
ComplaintsBoard
H
1:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2012 ford fusion sel

I was driving my Fusion at about 40 MPH with cruise control turned on, but not engaged. I placed my foot on the gas pedal all the way down to pass a car. When I took my foot off the gas petal, my accelerator was stuck. I placed my foot on the brake and then put the car in neutral. The engine was still racing, I turned off the cruise control and the engine returned to idle. Have you had any similar problems? What should I do about my car?

Read full review of Ford
Hide full review
ComplaintsBoard
Z
5:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford purchased ford edge 2017

Hello,

This is my first experience with Ford, and I have to say two days after not pleasure. I purchased used Ford Edge 2017 Saturday 102/01/2018 around 2:00pm.This morning on way to work my wife realize there is chip(crack) on windshield on bottom on her side (passenger) .I said don't worry I will contact them today to get it fix.I texted my sales person Feras Awad from Norm Reeves saying thanks for helping me last Saturday but there is slight issue... windshield was cracked and I included picture in text. His replay was "That wasn't there brother".
This is really showing how much he appreciate me as customer almost saying I am liar which I am not ..even if I lied this is not way to treat a customer.
Is there anything you can do and let me know what I should do?
My email address is [protected]@hotmail.com my phone # [protected]
sincerely unhappy customer Zack

Read full review of Ford
Hide full review
ComplaintsBoard
N
1:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford kuga

Another "kuga" failure

After another frustrating day trying to sort out my "kuga" problem, I am forced by ford to go the way of social media (hellopeter, facebook, radio and newspapers.) ford should be accustomed by now to put out fires regarding "kuga" problems.
I recently took my ford kuga to motomid ford in middelburg, mpumalanga due a noise in the turbo. I would herby like to thank willem and jeff for the friendly and great service they have provided by trying to sort out this problem. They fixed basically all the problems except the broken stud in the cylinder head. Thank you - motomid, middelburg.

At this point I need to indicate that the engine was replaced last year by bb menlyn ford. After an overlooked by ford middelburg they discovered various problems that according to them could only have arose when the engine was replaced. Boost pipe, brackets missing from radiator, etc. The biggest though were the fact that a stud from the intake manifold (turbo attached) was broken off. Someone covered it up, by putting sealant on the manifold gasket with the broken stud still in the cylinder head.

After numerous attempts from the staff at motomid, no one wants to accept responsibility.in the meantime I must go without a vehicle. Warranty does not want to replace the cylinder head. The service manager from motomid took the matter up with willie moller from ford sa. I myself tried to resolve this problem by speaking to ray from menlyn ford, (ford menlyn does not want to take responsibility), without any success. Asking for u curtsy vehicle is rejected straight away, although the work was carried out by a ford technician.
It is unthinkable that such work could have been done by a so called qualified technician. The service manager from motomid, middelburg made a comment that it look like a "backyard mechanic" work on this vehicle. All services were done according to specs.

It must be mentioned that in a week, I am going on my yearly holiday. My accommodation is paid in full. Now due to ford I am going to lose all my accommodation money. Is this how ford treats its customers? Ford is basically forcing met to take my vehicle to a proper mechanic to fix it myself - I however will lose my warranty. What a bunch of crooks. "worst customer service by far".

"is this how ford repairs vehicles" - I understand people make mistakes - but fix your mistakes.
Ford what must I do now?
Attached are photos from the problems discovered. The photos were taken by a ford technician.
Nb! "this photos are very sesitive to any proper mechanic"

Read full review of Ford
View 0 more photos
Hide full review
ComplaintsBoard
L
12:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2014 ford escape

Since the spring of 2018 my transfer case started going bad. This is a $1000 fix that I know many other Escape owners are having. I contacted Ford for financial assistance which they declined any kind of help. This is a costly repair that is unfair for myself and other 2014 Escape owners to have to endure. There are many complaints with this model and this issue. Why won't Ford issue a recall? The car is only 4 years old and should not have transmission problems already. Also, my AC ceased working over the summer!

Read full review of Ford
Hide full review
ComplaintsBoard
B
12:29 pm EST

Ford purchase

Hello, I am a Ford Motor Company Employee of 30 years. My brother in law Mark Snyder honorably called me wanting to purchase a Ford vehicle since I have worked for Ford for 30 years, I told him that he could get an A plan discount. He lives in Florida, and he went online and found a Ford EcoSport SE on an internet discount price of $15, 600. at his local dealership... LaBelle Ford - 851 South Main Street - LaBelle, Florida 33935. [protected]. Owner : Doug Plattner . When he went in to talk to the salesman, as soon as he heard he had a code for the A plan discount he told my brother in law that the A plan discount would not be less than what the dealership offered. He said he still would like to see the figures with the A plan, when the salesman came back with a price of $20, 061. He said there was a mistake on the website and the price was wrong, but he was not even offered that price but the sticker price of $25, 290. My brother in law in turn asked for his keys back for his trade in, and left very disappointed. As soon as my brother in law left the internet special price was changed, but he has both offers printed out and may seek an attorney, as this is false advertising ! This is very embarrassing when you have worked for the company for 30 years. I would like you to speak with this dealership owner Doug Plattner to be sure he is aware of his salesman's actions, as this makes Ford Motor Company look bad. And will make the company I purchase from, and respect lose buisness ! Sincerely, Brad Carson If this is not the right forum for this complaint please send me an email of where to send it - to my email at > [protected]@msn.com, thank you ! I am including my brother in laws complaint letter >>>>
——————————————————————————————————————————————————————————————————————————-861 Clow St E
Lehigh Acres, FL [protected]
[protected]@gmail.com
[protected]

Current Ford Account:
Account Number: [protected]
VIN: 3FADP4BJ5GM106919

December 1, 2018

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI [protected]

Re: Complaint

Dear Sirs:

After many years of not buying Ford vehicles because of bad experiences at the dealer I decided to give Ford another chance. In 2016 I purchased the vehicle as highlighted above.

I decided I would see about trading up to an EcoSport. Plattner Labelle Ford who sold me my Fiesta had one on their website for a special price. I went yesterday and looked at the car and decided I would trade it today.

My brother-in-law got me an "A" Plan code and off I went to Labelle Ford. I test drove the car and they checked out my Fiesta.

Now comes the bad part:
When we sat down, before we even got started, I presented him the "A" Plan documents. The salesman said that the "A" Plan would not give me as much as the dealer would with the "Internet Special". I said, great let's see the figures. He came back first with the "A" Plan price which was only a $1, 000 discount off the "Sticker Price" and offered me a payment of $450 per month and an interest rate of 3.9%. I know I qualify for 0% financing through Ford. I told the salesman I wanted to see the "Internet Special" price and he came back from talking with the finance officer stating he would charge me the full sticker price and on top of that another $875 for the "FREE Oil Changes for life", I said well it's not free if you are charging me. The salesman said well that's what they charge. What a scam! My Fiesta has "FREE Oil Changes" too but you can never get an appointment to get one because they have no technicians to do them. The salesman said that the "Internet Price" was a website mistake and needed correcting. Even before Thanksgiving the "Internet Price" was $15, 061 because I'd been thinking of buying it. The salesman said the $8, 229 was a mistake and should have been $3, 000. I said well you need to honor the website price and he said "NO". I asked to speak with the owner Doug Plattner and he was unavailable so I left the dealer without a great experience at one of YOUR Ford Dealers. I called back asking for the owner and got a manager and she said that this type of thing happens all the time. I was speechless that the manager said that.

The salesman would only give me $8, 000 for my Fiesta so this tells me maybe I should no longer buy Ford if they can't hold their value? After leaving, I thought to myself that they will probably change the price on the website by the time I got home and that's exactly what happened. Luckily, I still had the website up on my phone.

I have enclosed photos of the prices and how it changed from $15, 061 to $20, 061. By the way I was not even offered the $20, 061 but the sticker price of $25, 290.

I am not a happy Ford customer! Perhaps you can explain to me why this happened?

The dealer is:

LaBelle Ford - Doug Plattner [protected]
851 South Main Street
La Belle, FL 33935
Sales: [protected]

These are pictures of the original AD…
x-apple-ql-id://[protected]-57BC-4B48-A0BD-9CAC60D43DCC/x-apple-ql-magic/E2D73240-CC5A-4FCA-975A-0640A15845C7.jpg
x-apple-ql-id://A1318E42-F4DF-4BC7-BB70-6EE50294A674/x-apple-ql-magic/6C180E5E-5BF7-4919-9ABD-9D2CC671D20B.jpg
This is what it changed to by the time I got home….
x-apple-ql-id://EA566BFC-D072-413D-B1F9-FB99CF77A24C/x-apple-ql-magic/92F6BA74-D437-4245-AAAD-84433933D88A.jpg

Read full review of Ford
Hide full review
ComplaintsBoard
T
10:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford reimbursement for recall

2 recalls on my Dodge Challenger had to be fixed by dealer in LaJunta Co. Since we have no dealer here. & it was unsafe to drive. I pd. $364 on a tow on 6/25/18, they told me would be reimbursed. All doc. were sent in, and by Oct I was still waiting. I called and they had me resubmit docs. Because my claim was lost. It's now Dec. and still no luck.

Read full review of Ford
Hide full review
ComplaintsBoard
A
8:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2015 fusion shifter cable recall (18s20)

June 17, 2018: I pull up to the gas pump, put my vehicle in park, turned the car off and took my foot off the brake. As I'm opening the door, the vehicle starts rolling backwards. I reverse to a safe location to get towed to the dealership, at 8 PM on a Sunday, having to work the next morning.

I had the same Recall on my 2015 Fusion and my shifter cable issue occurred before the recall was released. My gear shift was in park but the car thought it was in reverse so the vehicle could only move backwards. I had to pay for the repair, and a battery (because the car thought it was in park when it was in reverse and killed my battery) out of pocket and then file for a reimbursement months later. The cost of the repair was just over $500 in total and I just received a check in the mail from Ford, almost 6 months later, for exactly half of what I paid for the repair. $253 doesn't even cover the cost of labor for the repair, which was $276. On top of that, I spent over 12 hours on the phone with them, while at work, (mostly on hold listening to their annoying Mustang/Taurus advertisement over and over) over the course of 14 or 15 phone calls just to get information on how to get properly reimbursed, and still wasn't completely informed until the letter came out. You would think that 1) they would provide 100% reimbursement for an issue caused by their poor quality parts, especially one that probably cost them less than a dollar to manufacture per unit, and 2) they would fully reimburse a customer who helped shed light to the issue in order to issue a recall for the problem before it caused a fatal accident (I assume I'm not the only one).

Ford's customer service was absolutely appalling and unacceptable and I got the strong impression that they purposefully made it difficult to get information in an attempt to make me give up on the $506.97 reimbursement. They put me on hold multiple times after already having been on hold just to speak to someone, said "I'm going to have to transfer you" multiple times, or "had to call me back" and never did, multiple times, and had me get the vehicle serviced for the recall a second time in order to file for reimbursement.

As a Mechanical Engineer I understand that design/manufacturing mistakes can be made, and that's fine. What isn't fine is that they handled the situation in the most unprofessional way possible with as minimal customer satisfaction as they could provide. Ford needs to reimburse me for the other $253.48 they forgot to include in the check.

Read full review of Ford
Hide full review
ComplaintsBoard
B
6:21 am EST

Ford lorenzo ford - homestead florida

I had my oil changed, I'm an advantage customer member # [protected]... They first took my spare tire & then I forced them to replace it with a new one, since it only had 6 month of wear on it... SO i accepted there offer to replace the stolen tire. 2 weeks later I open the hood to add windshield washer to my car... This is when i noticed oil everywhere, FORD DID NOT PUT MY DID STICK BACK IN THE HOLE...I driven to 2 weeks like that...MY service tech told me she checked my car completely out...This was A lie. I am so Dissatisfied with this dealer service department, This is not the first time I've had problems, Lug nuts missing, Custom tire valve cover missing after oils changes... Its constant. I now will never leave my car with going over it inside & out. I'm currently looking at new car for me...BUT IT WILL NOT BE A FORD BECAUSE OF THIS SERVICE DEPARTMENT @ LORENZO FORD.

UNHAPPY CUSTOMER
ROBERT ELLENBURG

Read full review of Ford and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lucinda Meyer
, US
Feb 05, 2019 5:30 pm EST

Stay away from Lorenzo Ford, especially the service department. They put a two wheel drive axle on my four wheel drive SUV. The axle broke, took the transmission with it. I only found out the truth when the car went to another facility for repairs after Lorenzo Ford told me between three and six thousand dollars to fix it. The non-Ford facility discovered the mistake and told me about it. Sure enough, right on the Lorenzo receipt for suspension work they did on the car, is a two wheel drive axle that they put on a four wheel drive car. When I went back to Lorenzo to get my money back for the suspension work, they stonewalled me, never returned phone calls, refused to meet with me. I finally have filed complaints with the Better Business Bureau and the Miami Dade Economic & Regulatory Department. If they think they can blow me off, that I will give up, they are sorely mistaken. I have to drive up to Miami now to get my Escape serviced instead of driving a mile down the road because I wouldn't trust them to even do an oil change.

ComplaintsBoard
M
11:08 am EST

Ford ford escape ignition problem

Thousands of these cars have experienced ignition failure and no recall or other assistance has been offered by Ford. Dealers say steering column has to be removed or replaced at great expense. Ignition switch can be purchased at parts store for under $100. Why can it not be simply replaced since it is easily accessible? On line tutorial shows that it also be repaired. Dealer quotes have been as high as $750.

The problem is key has to be pushed laterally, then turned normally to start.engine. Getting worse and will eventually fail. Does Ford offer any assistance?

Read full review of Ford
Hide full review
ComplaintsBoard
P
12:23 pm EST

Ford online and phone customer service

I work for a Ford dealership (in sales), and I've only had one experience in the past that comes close to how bad this one has been. That was AT&T. But I think Ford takes the cake after this one. First of all, it's sad that when I pull up the "customer service" page that you see 1 star average after over 1000 reviews. I've been trying for 2 days to get a customer his military rebate. 1st, the fordsalutesthosewhoseserve.come has been acting screwy, and not accepting normal proof. 2nd- I had to submit a claim for him, since it wasn't accepting the normal proof. 3rd- was told to call back in a couple of hours and give the claim # to know what the outcome was. Tried calling and now the [protected] isn't working. Wasn't work yesterday, and not working today. either goes straight to a busy tone, or to a quick ringing of 5 rings and then silence. Tried calling a different 800 # (just general customer service #), and now am on my 5th re-direct to another 1800 #, each time being told that the person who directed me to the current person speaking, did so incorrectly, and that the current person speaking would transfer me to someone who can help. Needless to say, every time was a waste. I just spent 47 minutes, going through this ridiculous process to finally be transferred to the military rebate dept. I asked for a better # in case I were to run in to this problem again, and... wait for it... it gets better!... she gives me the 877 # that's not working. I tell her that, and her response is "well that's the only # I know of to get you to us". My God! How about putting everyone in one call center, and, better yet, it not be in some 3rd world country (because it helps y'all make more $) where we have to speak to someone who I can't understand and they can't understand me! The automated system is terrible as well.

Read full review of Ford
Hide full review
ComplaintsBoard
C
10:14 am EST

Ford faulty hydraulic control unit - complete loss of brakes

To Whom is May Concern:
I own a 2011 Ford Edge SEL. I have owned it for 2 years and over the course of the 2 years, several times I have had incidences where the Brake Pedal all of a sudden goes all the way to the floor before it feels like the brake engages and the vehicle starts to slow down. Fortunately, I never hit anyone or anything and the brakes had always returned after turning the car off and on and going in reverse. Last week Nove.19, 2018 I was not that fortunate. While driving home from work I was applying the brake while going over a small bump and my foot went to the floor mid brake. I was able to again avoid hitting anyone or anything, but the brake has since not returned. At NO point have ANY lights come on of any sort. So you get NO warning, you go to stop and it just doesn't. Safe? I have had the car at the mechanics for 4 days where they changed the master cylinder, thinking that was the issue. It was NOT, they also checked the calipers, brake lines and ABS Fuse...NOT the problem. So a waste of $300 and a big inconvenience having to get rides to and from work. I then read about a consumer satisfaction issue regarding the Brake Booster. Which I am getting conflicting reports on if that is the issue. The dealership wants to charge me $200 just to figure it out. Some say a spongy pedal is a faulty brake booster, some say the pedal would be hard to push. Which is it, and why do I have to pay for a FORD dealer to tell me if what's wrong with my car is a FORD issue? Either scenario is a Ford issue! If that is the issue I have heard several places that getting the booster replaced only fixes the problem for about a year and it'll go again. Also, If that is NOT the problem they are saying that it could be and probably is the Hydraulic Control Unit. That repair is about $1400. $1400? ARE YOU KIDDING ME/ I have read hundreds and hundreds of complaints online of the SAME ISSUE. And nothing is being done. Ford is shafting people daily on these repairs. Peoples lives are at stake. My husband works for Ford Motor Co. in Windsor and has for almost 30 years. Its expected of us to Buy Ford, Drive Ford, Support Ford and Encourage family and Friends to do the same. Why in gods name would I recommend to anyone to buy a Ford, specifically an Edge. A car that I saved a lot of hard earned money to buy, a car that I loved for several years before I was finally able to get one, a car that now I literally take my life in my hands when I get behind the wheel of. A car that I can no longer have friends and family ride in. The number 1 safety feature of a vehicle is the braking system, Ford as a Company is gambling daily with peoples lives by not fixing this problem and leaving a lot of people scrambling to be able to afford the repair or sorting out how to get rid of the vehicle and get something else that IS SAFE. This situation certainly does not insure that that safe vehicle will be a Ford. Would you drive this car, would you put your family in this car? And I KNOW I do not stand alone. I'm sure I don't have to tell you to google this vehicle, I am sure you know there are literally thousands of identical complaints and a huge multi billion dollar company is asking people to buy their products for tens of thousand of dollars and they are not safe and the company doesn't seem to care! I certainly hope that you do something about this soon. You should be stepping up and creating a recall, paying for these expensive repairs for a known issue.

Sincerely,

[removed]
[protected]@hotmail.com

Read full review of Ford
Hide full review
ComplaintsBoard
C
5:25 am EST

Ford ford kuga recall

Good day

I urgently need an update on my car that has been in for a recall since the 5th of November at Human Auto in Bloemfontein.

Apparently there is replacement of the gearbox issue. I have been getting mixed info from Ford SA and the car was supposed to be ready tomorrow,

I have been getting excellent feedback and service from Johan Esterhuizen from Ford Bloemfontein. He has been trying his best to keep me updated but now there is delay from Ford SA apparently. I can however highly recommend Johan to all as a service consultant.

I urgently need feedback as to when I will get my car back as it has been almost three weeks. I have had to cancel my leave twice already and have lost money as my bookings for accommodation etc had to be cancelled indefinitely.

Human Auto has graciously provided me with a courtesy car (Hyundai IX35) which I cannot drive far as I already had to change the rear tire as the wires was coming out and the spare currently on the car has a large bubble and tear on the sidewall. Hence I cannot drive far, I have a funeral in Ladybrand this weekend which I will not be able to attend.

I understand that they are trying to sort out the problem, but the delay is becoming a problem.

I have purchased the vehicle less than two months ago, and I have already been without the vehicle longer than I have owned it.

Please provide urgent feedback as to the completion of the vehicle and current progress.

Kind regards

C.S. Anderson
[protected]
csa.[protected]@gmail.com

Vehicle Make & Model: Ford Kuga 1.6 Ecoboost Titanium AWD

Vehicle VIN number: WF0AXXWPMADU13219

Current Vehicle Mileage 145000

Registration Number HFX398FS

Servicing Dealership: Bought from Manhattan Auto welkom (2nd hand)

Contact Person at Dealership: Burney

Read full review of Ford
Hide full review
ComplaintsBoard
P
5:14 am EST

Ford ford fiesta 1998 ford can no longer service

Ford fiesta flair 130 endura engine 1998 model still in good condition, ford can no longer service, contacted a number of ford dealers, say they do not have expertise to work on older models and do not supply parts. Engine revs between gear change!
Where can I get this fixed? I will not buy another ford, instead buy VW or Toyota who can still service older models and have parts.

Read full review of Ford
Update by Peter Knight
Nov 19, 2018 5:16 am EST

Ford fiesta flair 130 endura engine 1998 model still in good condition, ford can no longer service, contacted a number of ford dealers, say they do not have expertise to work on older models and do not supply parts. Engine revs between gear change!
Where can I get this fixed? I will not buy another ford, instead buy VW or Toyota who can still service older models and have parts.

Hide full review
ComplaintsBoard
A
10:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ford 2013 ford edge awd

Sudden loss of brakes causing the vehicle to not slow down or stop as it should. Almost had an accident. Had to swing car into a nearby driveway that happened to be uphill and gravel to slow car down because had no pedal. Had to pump brakes over and over. Cut off car. Check fluid and it was ok. Cranked car and pumped brakes until regained some pedal. This is after the break booster was replaced by dealership 2 weeks ago after a similar incident and was told there was an extended warranty and bulletin from ford on booster. I think that is not the truth however.. A bad booster would not produce come and go problem. I think it is a problem with the faulty hydraulic control braking unit. This is a much costlier part for Ford to replace! Ford is gambling with peoples lives out of greed! I want my very expensive car fixed by Ford Motor Company asap. Man up.. It is a defect on the part of Ford's manufacturing. No matter how many boosters are replaced the problem will not be fixed. I now drive in fear and have to transport my grandchildren in a car that is unsafe. Yes I do have a mechanical background. I am a wife, mother, grandmother and an Army veteran on a fixed income. I am a customer and now will never buy another Ford. Many complaints listed for this brake problem. All the same and given the run a round. If you own this car talk to your mechanic about the faulty hydraulic control braking unit. File a complaint against Ford. As of yet they are not paying to repair the problem they created. I plan to take further action.

Updated by April Carrillo, Nov 16, 2018

x

Read full review of Ford
Update by April Carrillo
Nov 16, 2018 11:06 pm EST

1419 Reviews
P.O. Box 6248
Dearborn
MI
United States - 48126
+[protected]
www.ford.com

Update by April Carrillo
Nov 16, 2018 10:48 pm EST

April Carrillo

Hide full review
ComplaintsBoard
J
11:45 am EST

Ford 01 expedition xlt taken to galpin ford for smog issue. they performed incomplete repairs

invoice nunber935938 I filed a case number about this issuecas15851253. I paid for repairs, but still cant pass smog. I was told to take it elsewhere, but was not given back my monry. ford techs cant repair ford product. I really wasn't trying to get back money. FIX MY CAR. the suv runs great.easily the best vehicle ive ever own. will probably give me another 100000miles any suggests please
just be aware that the issue is all aout smog.

Read full review of Ford
Hide full review
ComplaintsBoard
C
1:45 pm EST

Ford customer satisfaction program 18n03

As part of the Customer Satisfaction Program, I received a letter informing me of a recall (#17S33) related to a 2015 F150 (VIN 1FTEW1EF8FFA69922) . The letter indicated that the letter was sent to me because "our records indicate that you are the current owner".
I had leased that vehicle through Ford Credit. I was never the owner. In July of 2017, I turned that vehicle in to a Ford Dealer at the end of my lease. The records of Ford Credit and of the Dealer would certainly indicate that I am not the current owner. My concern is that the actual current owner did not receive the letter. I tried calling customer service [protected]) and the customer relationship center [protected]). They expressed sympathy for any inconvenience to me but that was not the reason for my call and it does not address or attempt what should be a simple fix. Your records (Ford Credit or the subsequent Dealer) should tell you the name of the "current owner".
The point is there is a Ford Customer out there who should get this letter.

Read full review of Ford
Hide full review
ComplaintsBoard
S
12:51 pm EST

Ford battery exploded

my son has a 2018 ford explorer
works a police dept in clifton nj
works 7 to 7 am shiftson sunday came out of work and
the truck would nt start
because the terminal expolded our first frost
called his best freind to take him for a battery
got one at auto zone he called ford for reinburstment
but they said no because its not a ford battery
dealers are closed on sunday !
also they said he should of had it towed
i am sorry he just worked 12 hrs
and wanted to get home to sleep
but i guess you dont care about saftey
maybe you can take the battery off his hands
and give him a ford battery and $140.00
he hAS ALL THE INFO YOU NEED
CELL973-896-1702
michael bandurski

Read full review of Ford
Hide full review

Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Ford customer service

Phone numbers

1800 771 199 133 673 More phone numbers

Website

www.ford.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ford?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ford Customer Service. Initial Ford complaints should be directed to their team directly. You can find contact details for Ford above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ford. Discuss the issues you have had with Ford and work with their customer service team to find a resolution.