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Flydubai / ticketing/booking

Dubai, United Arab Emirates

My cousing was about to depart today from Dubai to Muscat Oman for visa change. She arrived on time and collected the boarding pass 2 hrs before the flight. When she was at the gates to board on the plane one of the airport supervisor put her on hold status and the reason is she was not on the master list of the passenger. It was so impossible that she was not listed since she got a boarding pass and she passed the immigration gates how come? Now she missed her flight because of this the supervisor is so rude and confiscated her boarding passes she stayed on the airport almost 20 hrs because of this. We want someone to be accountable of what happen to her. She wasted so much time and being stucked in the airport is stressful. No one assisted her and give resolution right away. Please be in contact with me with regards to this issue. Contact # [protected]

Aj
Oct 17, 2018

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