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Florida Power & Light [FPL]
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1.4 778 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 778

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7:30 pm EDT

Florida Power & Light [FPL] power outage service

I am writing to request assistance for a power outage service request that started on 6/13/17 and as of 6/21/17 is still not handled.

I had a power outage on my house due to an old line that frayed. After multiple attempts to politely get it fixed, and filing multiple requests for help I have opted to file a complaint in the hopes that the tree trimming company will be out on 6/21/17 or 6/22/17 before 10:00 am.

The series of events that happened are:
1. Lost electric to 1/2 house due to old wiring on my house
2. Called fpl to assist for 1/2 electric outage
3. After 48 hours FPL person came after 12:00 am to look at my electric. He
said he would send someone the next day during the daylight which is what I agreed to.
4. 4 big men came to my door at 1:30 in the morning to trim my trees. I live in a lower middle class neighborhood that is not safe. (women down the street was killed in her house). They said the trees would be removed within 24 hours. Two big trees were cut down, and the debri is all over the yard making it inaccessible, unsafe due to the local racoon problem we have and making it easy to get injured.
5. Power was lost to the whole house.
6. Crew came and replaced the line to my house
7. After men left, meter was reading error code.
8. I called it in, and about 48 hours later someone came to look at it. It was replaced.
9. Someone called after I called FPL, and they were polite and said someone would be in on 6/21 in the morning.
10. As of 6/21/2017, the trees are still in the backyard. It appears as if the order was registered as complete when no one had a actually called.

My request is to please have someone come out to my house for ticket number 528 created on 6/15/17. Please let me know about when they are coming so I can be make sure I am available to let them in.

[protected]@gmail.com

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5:06 pm EDT
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Florida Power & Light [FPL] electricity

I live at Gulf Harbor on Osprey Landing Way and our irrigation pump for our sprinkler system for the community has been broken for two months. In order for it to be repaired FPL needs to turn off the electricity for one day and then come back the next day to turn it back on. Our community has been told they can't schedule this until the end of July beginning of Aug. Our plants, trees and grass are all suffering because we haven't had the sprinkler system working for 2 months now. It is imperative that this gets fixed ASAP and not the end of July. Please work with Gulf Breeze Management to get a date set within the next week. Thank you.

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1:44 am EDT

Florida Power & Light [FPL] fpl

I reside at 2911 se 13th ave #201 Homestead, Fl. 33035. on May 31, 2017 the power went out for over 5 hours. As a result I loss items that were to be refrigerated for an event I was to host the next day. In the month of June the same thing occurred. As a faithful paying customer this is unacceptable. Please assist me with this matter.

Kind Regards,
Yeumica Wilborn

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12:07 pm EDT

Florida Power & Light [FPL] extraordinary delay to connect our hoa irrigation pump.

Our irrigation pump at Osprey Landing Way HOA has been waiting for repair of the pump and circuit board for over a month now. FP&L insists they can not come out to disconnect the meter and allow repair until July 25th! We are very concerned about our landscaping and yards being without irrigation for so long. Our HOA is located in Gulf Harbour Yacht & Country Club on Osprey Landing Way, Fort Myers, FL 33908. We need FP&L to schedule the disconnect ASAP. Contact Michelle Pacitto of Gulf Breeze Management.
michelle.[protected]@gulfbreezemanagement.com.

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8:34 am EDT
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Florida Power & Light [FPL] two unannounced visits in one day 5 25 17

Fpl showed up twice on 5 25 17. The second time at 730pm' iam an 82yo veteran who takes medication to be able to sleep'. I would have appreciated a call'. Isthat unreasonable. I was not denying access to the transformer on my property. If I had not been home would fpl have broken down my security fence? Again a telephone call would have shown respect. I feel "powerless".

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3:46 pm EDT
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Florida Power & Light [FPL] me paying for your mistake

i have 4 meters - all the meters are read at the same time - all 4 bills come in the same envelope - all 4 meters are within a few hundred feet of each other - all 4 bills get paid on the same check - all 4 meters are recorded on the check - all 4 meters have the same po box - all 4 meters are in my name period - we got only 1 bill last week - the other 3 bills did not come - we do not go to town to pick up our mail but once every week or two - we made a special trip to town to see if the other bills arrived - THEY DID NOT - my wife spent a half hour on the phone mostly not talking to a live person - when we finally got live people they understood our problem but were not able to solve our problem - our bill that ewe got is due on the 30th - the 3 bills we did not get are due for some reason on the 25th - this is asinine - they told us they could re-issue the bills but it would take 4-5 working days to get - that is past the due date - there would be a late charge added on - what is wrong with this picture - you are trying to make us pay for your mistake - what recourse do i have to remedy this situation - we are old and on social security - you have no one answering the phones that can make a common sense decision - you have no supervisor available that can remedy the problem even though you have ALL of our information available to who ever we try to talk to and they understand our problem but do not have the ability to solve the problem - we are old fashioned and we do not apologize for that - we pay all our bills on time - just look at our record - overtime there has been a problem it was the mistake of one of your employees making the mistake - we have literally spent hours on the phone with fpl over the past 20 years at this address and evertyime was because of an fpl mistake - who decides who is polite - who decides what is abusive language - who decides what employee made the mistake - who decides that the customer must pay for your mistake - again what is wrong with this picture -

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3:02 pm EDT

Florida Power & Light [FPL] turning on service to an existing home we just purchased.

REQUSET TO FLP MAY 2017
FPL will not turn service on to a home we just purchased APRIL 2017.
Address: 1567 Masters Road NW, Palm Bay Fl 32907 Are we being singled out because the home has solar power? Licensed installers were used for the solar install and FPL signed off on the project years sighting all requirements were met. Now they are requesting we put out money to have ANOTHER inspection to make sure the solar install was done right? They have all the documentation on this home already..which they approved. Why are we being singled out? We have been told this is highly unusual and not the norm. FPL...what's up?

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4:17 am EDT
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Florida Power & Light [FPL] fpl estimate

I turned my ac off and my bill is the same as last year this time. We were gone and now have a new AC unit. The unit was put in because the owner got it during a special. The one in there was fine, but needed new one to sell the place in the future. It's impossible bill jumped that high. I have a son who gets sick often since birth, he has Asthma and I am a single mom, I watch my bill usage. We have a new unit to keep the bill down. They are not reading our meter. Please help I'm so tired of this and it's taking away from necessities like food, gas. Thank you, Mary Schiller
138C Blue Heron Dr.
Daytona Beach, FL
32119
386-631-
0452

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3:56 pm EDT
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Florida Power & Light [FPL] rude and boorish customer service reps and inability to pay bill

I am a canadian who own a condo in port charlotte florida. Although I had a prior fpl account, for the past three years my condo was rented to someone who had the fpl account in their name. My renter left as of april 30, 2017 so I called fpl to have the utilities transferred into my name as of may 1, 2017. I was told that fpl would have to do a credit check with equifax and, if the report was satisfactory, I would not have to pay a security deposit. Lo and behold, I received a bill for $139.00 for a security deposit. After spending 20 minutes paying for a long distance call while I attempted to connect with a real, live person instead of an automated system, I reached a "supervisor" (And I use the term loosely) who informed me that the equifax report was "unsatisfactory" so I had to pay the security deposit. Since I know that my credit is a1, I then phoned equifax to see what the problem was and the lady stated that since I was canadian, with a canadian social insurance number, it was impossible to do a credit check and that they had no file whatsoever on me. When I called back fpl, I was told that they did not care, my payment was due on the may 11th and, if this amount was not paid (Plus a $12.00 connection fee), I would receive a disconnection notice which would take place 7 days later. Whoa - I was given an entire 11 days to pay my bill or I would be disconnected? I told this rude and entirely unhelpful supervisor (Unfortunately I did not get her name) that I would be in port charlotte on may 15, 2017 and that I would visit an fpl office and make a payment of $500.00 so that I would not have this problem in the future. She told me that, first of all, I could not overpay my bill as the fpl office would not accept more money than was due (I. E. $151.00). I could not pay in advance at an fpl office. The only way in which I could give them more than $151.00 was to send a check to their miami p. O box number. When I said that I would send them a check today in the amount of $500.00 but I was unsure how long it would take to actually end up in miami, for them to retrieve my payment from the p. O. Box and actually post it to my account, she reiterated that if my payment was not made prior to the "disconnection" date, my service would be cut. I then went through all of their "payment" options and was unable to use them. Although I have a u. S. Dollar account, it is with a canadian bank, thus, I am unable to have my account debited for "automatic bill pay". I cannot pay by phone as the digits on a canadian check do not match those of an american bank. I cannot pay in advance at an fpl location. I could not figure out how to pay by bill which was considered "late" after only 11 day so finally, in desperation (And remember, this is only 6 days after my account was activated), I called western union speedpay and was connected with an extremely helpful young lady who processed my payment in about 3 minutes flat. However, even there, I was unable to pay the $500.00 which I wanted. She could only process the payment for a maximum of $10.00 over and above the amount of my bill. So, in a month from now, I will again be stuck with the hell of attempting to pay my utility bill. Fpl - get with the program. First of all, your customer service representatives and supervisors need serious customer service training and the person with whom I spoke should be fired immediately. All I was trying to do was pay my bill in advance and the only thing which I accomplished was having someone state that my utilities would shortly be cut due to the fact that my bill was not being paid 11 days after I first opened my account. I am sure that I am not the only canadian customer who is facing the same problem. Does fpl make it so difficult so that they can "disconnect" us and then "reconnect" us to charge additional fees? It is unfortunate that fpl is the only utility provider in the area of port charlotte because, believe me, if there were another, I would use them. But, perhaps, this is how they get away with such arrogant, offensive behaviour. They know that they are the only provider, therefore, big cats need little mice to toy with. What a disgusting motto for your company.

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11:10 pm EDT

Florida Power & Light [FPL] power outage

Power outage reported at 6pm on Monday 4/24/17 and they say it cannot be fixed until 5.30am. We called many times saying this is an emergency and that waiting time is unacceptable. We have a baby that cannot sleep well because it's very hot inside the house without AC, even though I have 2 doors wide open and it's cooler outside. The cust service reps are robots, repeating the same script and unable to escalate the problem or get a supervisor on the line.

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10:20 am EDT
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Florida Power & Light [FPL] budget billing change process

On 19 April 2017, I had to request removal from the Budget Billing, even though I did not want to.
The formula for determining Budget Billing does not take into account a dramatic change in usage.
I was very happy with the budget billing as I have been on it for some time.

Prior to installing solar panels my daily usage averaged about 190 KWh.
Now it averages about 80-90 KWh.

Over the period of a year my budget billing balance would fluctuate from a negative to a positive as it should.
Now the credit on my Budget billing Balance continues to grow each month until now that I had over a $900 credit.

All I wanted to do was apply the credit balance to the next few monthly bills and now that I have solar, to recalculate a more realistic monthly Budget Billing.

But no - FPL software apparently cannot figure out how to do that.
Neither could anyone in customer service.
The only solution recommended by FPL was to cancel Budget Billing all together and wait a year to start again.

This is a poor solution and I am not a happy customer.
I feel this should be raised as a concern to FPL management.

Tom Mazza
ACCT # - [protected]

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Vernel Rogers
, US
Apr 22, 2017 9:08 am EDT

Please give me a few days to get my finance in order. Am very ill on chemo and have no one here to help me

account [protected]

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11:14 am EDT

Florida Power & Light [FPL] fpl cold treatment of customers

So I inherited my parents home in Edgewater. Based on my age I decided it would be a good time to semi-retire. I sold my house in NY (historically a State where bad attitude reigns supreme) and my wife and I moved here. I changed the FPL billing name and opened an account at a nearby TD Bank (a bank with online issues that need to be updated). My first FPL bill was paid by a personal check. The second bill I decided to log it into the TD Bank online payment system. It was due March 27. I logged it to pay on March 14. On March 30 I received a letter from FPL reading "FINAL NOTICE Before Power is Turned Off Remotely". Wow, for some reason it appeared the 3/14 payment didn't go through but the DAY AFTER the due date (March 28) they sent a shut off notice! What nerve! Talk about a nasty crappy way to treat the consumer! While NY and its ConEd, LIPA and so forth are no friend to the consumer, they would NEVER threaten such action after a bill is late ONE DAY! This FPL needs to be handed a swift kick by whatever Florida politicos have the power. Florida needs to straighten this company out. And another thing...what is this ridiculous "Storm Charge" I am hit with? What lame spineless wonder allowed that nonsense? It seems to just be a veiled rate increase. FPL...YOU STINK!

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3:49 pm EDT

Florida Power & Light [FPL] unethical behavior

In November of 2016 my father in law passed away. My fiance is 24 and we had just had a baby a month before. All his dad had when he passed away was his house so we set out to probate court hoping my fiance could get it in his name and we could sell it to pay his fathers debts. FPL reps convinced us that his debt with them would hold up the probate process and the best thing to do (ummmm wipe away his debt? he is DEAD!) would be to transfer his $400 debt to our account. Obviously this is a hard time for us financially with a new baby and having a funeral and paying court costs, etc. Now we have sold the house and are closing in less than 2 weeks which will leave us with the money to pay FPL all of his fathers debt and our 1 bill we owe them. BUT i was told today our account doesn't "qualify" to use our $300 deposit towards this bill they want us to pay by April 12th. SO guess we are off to try to scrounge up $450 by the 12th or we have a 7 month old in no power. What a shady company to take from people when they have lost a loved one. Is $400 really worth that much to such a big corporation?

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7:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Florida Power & Light [FPL] - fpl line clearing / tree trimming

At the end of january 2017, I received an email from fpl advising that it would be sending out a crew to our local neighborhoods to trim tree branches interfering with the power lines. On march 22, 2017, a crew from fpl in fact came to my home located at 806 se 14th st, fort lauderdale, fl 33316. Not only did the fpl tree trimming crew damage several of my...

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5:02 pm EST

Florida Power & Light [FPL] monopoly robbing people blind

I am disgusted with the way that FPL handles there "customer care" I had my wallet stolen and had to freeze my account making me unable to pay the normal time. So to further "punish" me FPL has charged me a large "deposit" on top of a fee for being late... and the amounts are different I received an email saying I owed 229.41... I got charged $264.41 ... I don't know about you but those numbers are just are not the same... And to top it off I have to pay now with the exact same account I was using before but I am now charged a fee to use it... I was enrolled in automatic bill pay with the same account...I wish I could take my service elsewhere.

Sincerely,

A displeased customer who is now searching for a way to live off the grid.

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FKKing
, US
Jul 27, 2017 9:24 pm EDT

Fpl is horrible. I was using auto pay and had changed banks. I manually paid with the new account after the normal payment failed. I contacted fpl and got them to straighten it out. Then the following month my payment didn't go through because they didn't straighten it out. I am no longer allowed to use auto pay because I had 2 failed payments and now have to pay a $400 deposit to them. I pay every month when I should and have never had my power turned off.

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2:26 pm EST

Florida Power & Light [FPL] construction site new temporary service

Rubinsztain Residence, 2705 Walkers Way, Weston, FL, 33331

A designated FPL representative was assigned to us to energize a new construction site temporary service. Mr. Woodjino Douze was very helpful at first providing all the information we needed to get power to our job site. A crew of technicians showed up to energize our site on Martin Luther King Day but obviously didn't want to be working that day. They told me that they didn't have what they needed and they had to reschedule. It has been (2) weeks and I can't reach Mr. Douze anymore. We placed multiple calls and e-mails but no response.
We are currently using (2) generators that use about 10 gallons of gas a day and the rental for the generators is about $1200.00 per month. The neighbors also complain about the noise from the generators.

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11:43 am EST

Florida Power & Light [FPL] negligence on billing and applying payments correctly

Account #[protected] I am a retired accountant on SS.

Deposit agreement $100 up front $58 due 12/18 and $58 due 1/18/17
Paid $100 Paid 1st months bill plus service charge of $74.68
On 12/17, I paid 59.47 when I should have paid only 58.00 the 59.47 was due on the 27th. I checked the web site account on 12/20/16 and I agree with what it says and I will get a print out if needed. It states $116 still due and it further states clearly only part of that was due 12/27. THE NEXT DAY THEY SHUT POWER OFF ? AND to make things worse they are charging another $17 for a reconnect that should never have happened.

The deposit was estimated to high $216 is equivalent to 3 1/2 months bills, I read it was to be 2 months, and I am a senior who makes freaking $9, 000 a year, GIVE ME A BREAK

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7:09 am EST

Florida Power & Light [FPL] customer service / billing

poor customer service took 3 calls to get a rep. no resolve of issue.
the web sight is impossible to navigate. i talked to a fpl tech could not figure it out.

2 twice since i changed billing information, almost got a late payment.
one because they wanted to put 58 cents owe on next month bill and than charge late fee and i ended up with bank fe as well

found out i wasnt on auto pay set it up. re checked it found i need to pay this month's bills. took and hour on the phone, finally getting a rep.
almost had another late payment.

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5:53 pm EST

Florida Power & Light [FPL] malicious intent / november, 17 2016

I called into FPL and spoke with a rep regarding a payment extension on my business account. After the rep took my information and reviewed the account she determined that I was not eligible to receive an extension. She offered to lower my payment due by $50, which would be taken from my deposit. I thanked her but I requested to speak with a supervisor to see if they could help me resolve my problem. The rep ask me to wait while she place some notes into my account and she than transferred me to a lady who describe herself as Business Account Supervisor Michelle Delgado. I explained my situation to Ms. Delgado who verified my account and proceeded to review the account. She than said that my account was scheduled for disconnection on the 18th unless I make the payment of $270.41. I explained that I am unable to make the payment on the 18th but could she please extend it until next Tuesday or Wednesday. She respond no she can not extend the account because of previous unkept commitments. I explained to her that I made the previous payments in full after she continues to deny me an extension I asked her if she could give me the date of the last extension. Before I could finish talking she constantly interrupted and gave me an extension date back in May. I explained that we can sing together but not talk togetherand I didn't request an extension from May but the most recent request that's on the account. She than gave me the dates I think was October 21st and she no longer wanted to assist me. I explained to Ms. Delgado that I need the service to operate my business and that she is intentionally giving me a hard time and requested to speak with someone else she told me that she is the only supervisor in that department and she can not grant me no extension. I explained to Ms. Delgado that at least the rep prior to her granted to reduce my deposit In order to lower the bill and Ms. Delgado did not give me any option but insisted I pay the full bill of $270.41. I thanked her and ended the phone call. Less than 10 minutes later my lights was disconnected.
After recollecting the conversation with the Business Department Supervisor Ms. Delgado I remember her telling me that my bill was to be disconnected on the 18th. I was wondering why would she have the services disconnected. I decided to call back. I spoke with a nice gentleman and after verifying my account he looked into my options. I explained that I spoke with Ms. Delgado who told me that my services was going to be disconnected in the 18th instead the service was interrupted 10 minutes later. I also explained that I was due $50 from my deposit to help lower my bill and this should be reflecting in the system as such. After he reviewed the account he had to go in and grant me the reduce amount with interest (something that Business Supervisor Ms. Delgado could have done). He also granted to reconnect the service until the 18th (something that Business Supervisor Ms. Delgado could have done).
I am complaining that Ms. Delgado miluciously and intentionally tried to sabotage me, cost me more money, and hinder a process that could have been avoided. Now I don't want to be charged for disconnection of service due to Ms. Delgado's miluscious intent. My services should not have been disconnected less than 10 minutes after we discussed the account.

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Blondie60
, US
Feb 08, 2017 10:48 pm EST

Good old FPL! Don't you just love them? They constantly are charging outrageous prices for service and give the customer a run around. They are notorious for this. I have had more trouble with FPL in the last 12 years then I can count. They do not realize that some times things are tough for people and we all need a break. God forbid they could find it in their hearts to help some of us in need. They deliberately and repeatedly raise our electric bills and then when you can't pay because you have lost a job or are having a hard time making ends meet, their solution is to just cut you off. The bogus names of supervisors are ridiculous. They are rude and very offensive. If you don't like your job, quit it and give it to some one who really wants to work and knows how to deal with people. Some of these people shouldn't even be working there. All I know is this..we do not treat our people up North where I come from. We still have compassion for people and it is against the state law to disconnect people on cold winter nights or hot summer days. But I guess FPL doesn't care if you are freezing or sweating. They are our for the almighty dollar. Now with all their utility poles and upgrades they are doing, now they are going to raise our rates even more! Give me a break! They stink.

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6:07 pm EDT

Florida Power & Light [FPL] bill from 8 years ago

I received a bill from FPL from 8 years ago for $800. I called to dispute the charges no one would talk to me. very time I called, they send me an email. They have been harassing me to pay now or disconnect. $800. This is while I am paying them their monthly payment of $130. I need to get an attorney. This is a rip off; FPL cannot treat customers like that! I cannot believe no one would call me back. Now when you call FPL, you can't get a customer service person on the phone. The automated service ask to call back later. Let me start reporting them to the attorney general... and see what happens. I am flabbergasted.

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Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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