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Flighthub / airline ticket not refunded although promised

Cornwall, ON, Canada
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On June 29th, 2016, I purchased two new tickets and canceled the one bought a few minutes ago, feeling comfortable with their flight cancellation policy, based on a monthly insurance program of 5.95. The agent promised a refund with 2 - 10 days. After many calls, the agent informed me that the ticket had been refunded on the fourteenth. My Bank said that there had been no refund. As of this date, July 18th, Flighthub has not refunded, and the agent asked me to send my bank statements to their billing department for investigation purposes. I will soon be travelling and need my funds. Please help.

Sh
Jul 18, 2016

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