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First American Home Buyers Protection / central a/c not working

1 7833 Haskell AveVan Nuys, CA, United States
Contact information:
Phone: 800-327-9292

On 7/10/09, 11 days after my home warranty contract began our downstairs central a/c was not cooling. I called First American at 7am. I got a call from the company that was coming out to fix the unit. They couldn't be there for 3 days. I called First Am. back and complained about the time wait. I was told that they would look for another company that could come out sooner. I never heard back from them on that subject. On 7/13/09 Elite A/C came out. He moved the board that we had had blocking dog entrance to our unit for the past 12 years. The bottom condenser coils were corroded and he blamed that on our dogs urinating on the coils. He said the unit would have to be replaced and he left. I call First Am. later that same day and explained that we didn't have a male dog and even if we did the board denied the dogs access to the unit itself and the corroded coils were directly behind the board and that it had to be weather, leaves, acid, ant and/or critter activity. I was told that I had to get my own second opinion that would void what Elite A/C had concluded about why the unit was not cooling. I called another a/c company and they sent out a technician on 7/14/09. He told me that the corroded coils would not effect the unit's cooling capacity. He took the unit apart and replaced the compressor run capacitor. He started right up and was cooling the home. He also concluded that the unit's fan motor needed to be replaced because it was pulling high amps. I paid him $188. for his services. He told me to shut the unit down until my warranty company replaced the fan motor because if the fan motor failed while the unit was running it would freeze up the unit compressor. I did as I was told and faxed his bill and his explanation to First American after calling them and telling them that the corroded coils had nothing to do with why the unit was not cooling. I called them on 7/16/09 after hearing nothing more from them. They agreed to send out a second technician to fix the fan motor. He arrived that afternoon and agreed that the unit needed a fan motor in order to operate and cool the home. He told First American that the unit would last another 1-2 years with a new fan motor and that the coils had nothing to do with the unit's cooling capacity. First American denied the claim based on the corroded coils, which they said was a pre-existing condition. I argued with them that the coils had nothing to do with the unit's cooling capacity. They didn't care. The corroded coils were there when the contract was purchased and they refused to replace the fan motor based on the corroded coils condition. I canceled my contract with them IMMEDIATELY the following morning and am also requesting my original $49.95 returned due to them not honoring our warranty contract by replacing my a/c fan motor.

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