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Firestone Complete Auto Care / customer service fraud

1 Hickam Air Force BaseHonolulu, HI, United States Review updated:
Contact information:
Phone: 808-423-8755

It is disappointing to render a complaint against a company that has been around for such a long time. Firestone Auto Care Center on Hickam Air Force Base seems to be running a scam by recommending expensive and often unecessary vehicle services. My 1998 Chevrolet Blazer failed a safety inspection for an idler arm exhibiting some play and for aging front wheel bearings. I was informed that the vehicle would pass inspection if additional work was authorized for the items mentioned above to the tune of 1, 100 dollars. While these items probably need attention, they are not components of Hawaii's state inspection checklist and should not be a factor in a failed inspection. Furthermore, upon taking the vehicle to another state authorized inspection location for an additional opinion, the vehicle passed inspection upon the replacement of a defective third rear brake light, something that is required on the inspection checklist and one that Firestone overlooked.
Take extreme caution when doing business at this location. Your best interest and the safety of your vehicle are clearly not Firestone's priority.

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  • Wa
      2nd of Oct, 2009
    0 Votes

    I would like to express my frustration with the customer service provided by the Firestone Store # 011630 in Port Orange, FL. I have been customer in this location for over 3 years. Many times I have been provided with different repair services and was always under direct pressure by the employees, assuring me of the necessity of action. Just recently I ordered 4 tires from this store and by installation was prompted to do alignment. I postponed and after I proceeded at another repair shop with replacement of the front left axle and assurance that the right one is ok, a week later I brought the car back to Store # 011630 in Port Orange, FL for the alignment. After the car was lifted and inspected I was told by the store manager that I need a right front tie rod replacement in order to proceed with the alignment. This is obvious a pure extortion because after my refusal to change the part the car was not serviced. I was denied alignment unless replacing the tie rod!!! This is just another typical treatment in this store I received. The same day I went to Firestone store # 004162 in Daytona Beach and the technicians inspected the car, did the alignment, test drove the vehicle and stated that it runs good and the condition was good. Their overall performance completely contradicted the one from store #011630. I am extremely shocked from the repeatedly maleficent customer care, extortion with unnecessary services and waist of time for me as a customer, as well as ignorance towards my preferences. I apply to you for explanation of the different standards in these stores. How is it possible to receive service in one location and get the opposite result of inspection from another? The manager in store #011630 was assuring me how damaged the tie rod was, and this was completely refuted in two other automotive shops. I believe that this is a very hostile customer service and I doubt it should be supported by Firestone Complete Auto Care policy. I would appreciate some explanation as I am determined not to tolerate such attitude.
    Kind Regards,
    Marin Staevski

  • Th
      11th of Jan, 2010
    0 Votes

    I strongly disagree with the above complaint, particularly the comments about the store manager at this location. I happen to know this person and he is one of the most polite and honest men I know. I have been in his store many times in the past 10 years or so that he has been the manager there, and have always witnessed he treated all of his customers with the upmost respect.

  • Al
      9th of Oct, 2010
    0 Votes

    Because of a rubber bellows for the rack and pinion was replaced at the below address with a cut in the middle, I now have a leaking rack and pinion. I asked two other mechanic shops if the "CUT" was supposed to be like that :Firestone replaced my left inner tie rod. I noticed that the rubber boot had a split in the middle. Is it supposed to be like that?, I asked the firestone rep and he said, "they come like that".Now that boot is leaking power steering fluid. Two different mechanics i took it to said it was supposed to be a sealed boot and not an open boot .Thanks Firestone for giving me a leaking rack and pinion and giving me a split rubber bellows along with hundreds of dollars in repairs and a big head ache .Thats the last time me or my family are going to firestoneThanks firestone for causing me a big headache and hundreds of dollars in repairs. If your military stay away from this place

    cannon tire and auto service
    2861 FT campbell boulevard
    clarksville, TN 37042


  • Ma
      2nd of Mar, 2011
    +1 Votes

    hi my name is mariam i took my car to firestone in allentown pennsylvania on march 1 2011 to do inspection and oil change, it took hour and half to finish my car then after that i went to work but on my way going there i didnt notice oil leak from the car i was on 78 E going to my work in new jersy and i heard load noise coming from my car and everything start lighting from my dash board in the car i got scared i went to the nearest mechanic and he looked at my car he found the casket not hocked right and all the oil drooping from car i almost had accident on my way to work and my car engine almost blow up . my recommendation to you guys is have your technicians get more experience before fixing any cars. thanks

  • Su
      31st of Aug, 2011
    0 Votes

    Dear sir, we are indian based company manufacturing this kind of bellow and we can make the sample as per your requirement if you submit us and the quality will be the best compare to other company. Kindly mail us the details at - My name is Suresh Menon

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