Fingerhut
Reviews and Complaints

I am getting the run around by customer service on the phone, chat and email. I never received and order I placed but I am being ask to pay for items I have not received. Where do I go from here. I have been told several times I will receive a form to make a report with the police department. I have not received anything at this time it's been about a month, I speak with someone again today I was told the form was mailed to the wrong address and that it would go out to the correct address today. When I asked why I'm I receiving Telephone calls to make a payment after a representative told me the payment request is on hold until this issue is resolved I was also told the form was mailed to me back on 3/10/15 I will now start saving what information I can, who want's to pay for something they never received and also who wants the credit score damaged due to poor customer service. Help any suggestions on what can be done next?

I have order a 6 in one Sound systems they claim they deliver and they never did. After I don't know how many phone calls and written letter I found they have a claim system. Let see if this work.
They are very tricky they gave a UPS tracking number I went to the UPS tracking since they don't a knowledge of ever been deliver anything or that the tracking number is in the system I have a copy of that and also I mail the verification from UPS to Fingerhurt. I still they keep sending threatening letters for payment. How can I pay if I don't have the item I just did a declaration pf the things that happen but still I keep getting letters, and phone calls I am tire of that.

On 11.29.2013 I ordered a LG Neon II Unlocked GSM Cell Phone in Orange/Gray, I received a Red/Silver on 11.28.13, this was to be a birthday present for Dec. 7th. When I got the incorrect phone, I IMMEDIATELY reordered the Orange and Gray on 11.29.13, as to assure a timely delivery of the second phone. I then returned the incorrect phone the following day, for credit,

As stated earlier, This was to be a birthday present for my Mom on Dec. 7th. I got the replacement phone in a timely manner, yet when I opened it, IT WAS THE INCORRECT COLOR PHONE for the SECOND TIME, and getting the incorrect phone 2 days before a 70th Birthday, the return option, WAS NOT AN OPTION.

I had called customer service line the day the 2nd phone was received, and was on hold for ONE HOUR and FIFTY SEVEN Min., then disconnected at 9pm EST. At the same time I was on the site waiting for a chat to appear, which it did TWICE, I stated that I had an order problem, and when I started to put in the order #, and relevant information, the agent(s) disconnected me. basically not enabling me to make an inquiry as to what I could do to get a replacement phone in an expedited manner, or just to give me some options to problem. ( I personally think this item was nothing more than a bait and switch)

I shop quite frequently with Fingerhut and am VERY disappointed at the service that was not provided to rectify something that should never have happened. This company has a complete lack of customer service as well as lack of integrity. .

I put a order in about a week ago, orderd my items online because I thought I didn't have a catalog not knowing that those numbers on the back of the catalog is golden! This allows you to make no payments for 6months maybe a year, but if you order online you do not get deffered payments. So I found a catalog with all the items I ordered called and asked customer service if I could get my payments deffered since my items are in the catalog I found. I got the run around with 6 different reps I stayed on the phone half my morning 9-23-13 they would not transfer me over to a manager or supervisor was very rude I was so upset that my blood pressure went up! I have been a loyal customer for nearly 10years not one time late with a payment and Fingerhut treated me this way I promised to call my local news station Fox 2 problem solver to let them know maybe they could get some answers for me since I could'nt. It should be a way that we should as the customer be able to get in touch with managers or who ever can solve these problems for us. I think its so unfair that we can't be accommadated as long as Fingerhut has been in business with those high prices. I'm sure another company we gladly take me on.

I was a Fingerhut customer one time purchase. I bought a coffeepot for a gift. I paid off the full amount due early and I am still being billed for the minimum payment. Throughout the entire billing cycle I was charged late fees even though the payments were autopay and initiated from the Fingerhut Company and payments were directly submitted to my bank for payment. The representative said there is no way to termenate pre arranged auto payments and the cycle must proceed in spite of a satisfied account status. This is fraud and theft by conversion.

They got my name and address somehow and started shipping worthless stuff--hand towels at $14.00 each (the bill arrived separately and later.) When I called them to get a return label, the person on the phone lied that my account "did not come up." I returned their trash, but ended up paying for shipping. After three days, another package arrived via FedEx, for $76, but I happened to be at home and refused to accept it.
How can this scam be stopped? I an leaving for Europe in a few days, and if they continue to ship and then bill me to ruin my credit, I will have to go to Police.

I never realized that I was being charged for safeline plus on my account... I called to request it removed or have proof of enrollment and was told I can only be refunded for the past 60 days... I tried to ask for a phone number to safeline plus but was told there was none.. I will be contacting the BBB and the Attorney Generals Office.. This is illegal and fingerhut needs to know this

at issue is I purchased a wedding ring, poor quality. I returned it within a couple of days. they charged me a restocking fee for a wedding ring! how absurd is that. I refused to pay it. they then charged me interest on the restocking fee for 15 months. they ten turneded me into the credit reporting agencys for a delinquent account. not only that but somehow they made up anoter account for the same infraction. on my credit report right now I show two different delinquent accounts making my credit bad for refusing to pay the restocking fee on a wedding ring I contacted them they said everthing is correct on my account live with it! holy moley where is justice in America. please don't buy nothing from this piss poor company!

I dont get why these horrible stupid companies hire these idiotic filipinos to work for them? Every company seems to be outsourcing to the philippines... The problem is... Philippino #s in these call centers are totally brain dead stupid rude and pathetic. Incompetent as hell and liars... Yes they are cheap but you are wasting your money for nothing... Nothing gets done with these brain dead idiots on the phone lines... They do nothing except spew incompetency and lie to customers. I have been dealing with filipino trash from companies now for three weeks. First with at&t... They lied they were incompetent insane... Liars psychos their 'techs"who were idiotic females couldnt handle a simple username/password issue. It took an american to finally resolve my issue... Why are you f*cking idiotic companies hiring these illiterate filipino nutjobs to take what you could be giving to at least competent intelligent americans? As stupid as people might say they are... Any american I talk to at least gets the job done but the filipinos are basically useless employees... They do fuking nothing for anyone. I had 10 filipinos screw with me with at&t,,, for three days while I had no internet, totally lie to me and screw me over.

Then I dealt with filipino lying psycho trash from fingerhut... Same nonsense. They are liars, incompetent psychos freak... The filipinos that work for fingerhut are nutjobs... Or any company...
I had a filipino # lie to me about giving me a discount and so much other nonsense... It was absurd... Stop outsourcing to the philippines you fuking stupid cheap crap companies... Stop wasting your money on incompetent idiots who just mock customers... As long as you get a psycho filipino on th ephone..."nothing" will get done... Fuking nothing... Just lies and more lies...

fingerhut is horrible...so basically...I got an increase in credit limit and decided I wanted to get some things I've wanted for a while. However, there was a coupon code that got messed up during an order so I called it in the next day. I got a rep...some male, who basically told me that if I placed the order with him he'd honor the coupon code, but just as a one time courtesy. Of course he was LYING. He placed my order, then said he'd use the coupon code to adjust everything...to take 15% off. When I checked my account I noticed the code wasn't used. So basically this jerk lied to me...fingerhut has the WORST CUSTOMER SERVICE YOU CAN ###ING IMAGINE. all they do is give DIFFERENT ANSWERS TO EVERYTHING, LIE LIE AND LIE...their reps just LIE FOR NO REASON ...they dont KNOW what they're talking about...they are TERRIBLE!

so this jerk lied to me and told me he took a discount...but he didn't. then i called back and got the stupid FILIPINO CALL CENTER which is the WORST...the DUMBEST REPS EVER...HORRIBLE CUSTOMER SERVICE NO KNOWLEDGE OF ANYTHING STUPID INCOMPETENT RUDE. the filipinos are liek braindead robots who spew the same nonsense like idiots..they have NO clue what they are talking about and they LIE like hell. my question is...why do they OUTSOURCE to the philippines when these reps have NO CLUE WHAT TO DO AND ARE STUPID AS HELL? i had a similar issue with AT&T and the HORRID filipino REJECTS there...DUMBEST MOST INCOMPETENT ###S TO EXIST and with FINGERHUT TOO?

so then the white jerk who lied to me...didnt apply my discount, so i called the number and got a filipino ###...this [censored] basically...then said no discount was applied and she then claimed SHE applied the discount...but i'll only see it on my next billing cycle...again WTF? i checked my account and there was NO DISCOUNT. i asked the [censored] to cancel my order but she siad that there was NO guarantee the order would be cancelled and would STILL be SHIPPED even though I had JUST PLACED THE ORDER AN HOUR PRIOR? so fingerhut cannot CANCEL AN ORDER ONE HOUR AFTER YOU PLACE IT? [censored]...these sickos are LIARS and do ANYTHING to not cancel an order which is ABSURD.
so then...the 2nd rep a filip [censored] HUNG up on me after not letting me cancel and i called BACK...then some stupid MALE filipino told me...after looking into it that YES the discount was applied...he was LYING again...and then basically...i said when will i see it and he said in 24 hours...again ALL LIES...
then i called back...to try to cancel the order and they said they put in a REQUEST and that i'd have to call customer service...this FILIP liar too also said the discount was there...but i wouldn't see it yet...
OMG? then i call back TODAY with TWO FILIPINO reps and an incompetent braindead supervisor saying there was NO DISCOUNT there...WOW...and to call customer service...becaues they can deal with that and that i can't cancel through them...again WTF?

this is the WORST CUSTOMER SERVICE EVER? these sickos that work here are LIARS PSYCHOS LIARS...they LIE to customers...LIE LIE AND LIE..aer the MOST incompetent people ever...its the WORST SERVICE YOU CAN IMAGINE? they wont let u cancel...they lie and say discounts are there...huh? FINGERHUT SUCKS AND THEIR CSRS ARE THE WORST EVER ALONG WITH THE FILIPINO REJECTS AND IDIOTS THEY OUTSOURCE TO...STOP THIS SICK COMPANY...!

Fingerhut sells obsolete products at premium prices, has absolutely no way to cancel an order in the event that you change your mind or make an error, keeps you on hold for an unacceptable time frame and tries to rip you off at every corner.

The order
I placed an order for a cell phone: htc hd7 windows phone. I mistakenly thought this was the newly released windows phone (Which I soon realized is the htc hd8 not hd7). I went ahead and ordered. Then as I viewed a review of the phone on youtube I realized that i'd purchased the hd7 from them not the hd8. The hd7 was released in 2010 and is obsolete as far as smart phones go. It is available at all other outlets for between $149 and $199 because it is an older model. When I realized the mistake (About 2 hours later) I sent an email requesting to cancel. This is when my problems began. Unlike most all other vendors, fingerhut does not cancel your order. They claim that they begin fulfilling it as you check out and therefore can't guarantee a cancellation. Almost every vendor I know begins filling orders upon checkout but as long as the order hasn't shipped they can cancel and fingerhut can too, but they refuse to. I received an email saying that they attempted to cancel my order. I called to confirm. I was on hold 45 minutes. A representative answered the phone and told me that it was indeed cancelled and that it would take 24 hours to process and receive my cancellation number and that I wouldn't be charged.

Surprise surpise
After 24 hours I did not receive a confirmation of the cancellation so I sent another email. No one ever responded. After another 24 hours I sent another email, again no response. Then I receive an email saying that my package shipped. This was 2 days after I requested cancellation. I call again and tell the representative that this order was supposed to be canceled 2 days ago. The item shipped 48 hours after i'd requested cancellation and you're telling me that's not enough time to cancel an order? The representative kept telling me to try the 30-day-in-home-trial. No. This item was requested to be canceled and then you shipped it 48 hours later? The representative tells me he will send me a return shipping label. So now i'm supposed to pay to ship it back just because you refused to cancel? I cannot be the first or last person to place an order in error. I told him to forget the return shipping label I will track the package, stay home and refuse your garbage shipment.

Refused shipment
I stayed home all day waiting on the ups man. They were not going to stick me with a package that I didn't want. Trying to sell me an obsolete phone for $379? If that's not a rip off then what is? The new version was released december 3rd and it is $369 so why would I pay $379 for a version from nearly 3 years ago (Its almost 2013 and the phone fingerhut is trying to pawn off is from 2010). The tracking label shows that I refused the shipment because I cancelled the order and it was sent in error. The phone was delivered to the vendor on december 7th as confirmed on the tracking information

Back to the phone
I call back to find out what the next step is after refusing shipment. I was on hold for 45 minutes. That's completely and utterly unacceptable. We're talking about a 1.6 billion dollar company and they don't have enough agents to answer calls in a timely manner? What a joke. This company is despicable and i'd say pass on them no matter how desperate you are for credit. The agent tells me to wait 7 business days for the item to return and then I will be credited. It's been 12 days since the item arrived at the vendor and still no credit. I demanded that my account be closed immediately, however they are still charging me interest on a phone I don't have and still showing my outstanding balance as $379.99 instead of $0.00? On top of that — when you close your account they keep all your details active, they never delete your account!

Their loss
I was a good customer. Never paid late. Never took out more credit than I needed. Only ordered one item at a time and paid it off. They even raised my limit from $200 to $500. The fact that you cannot cancel any orders made in error is ridiculous. They just want to stick you with their sub par obsolete premium priced crap so that you will either give in and keep it or they will charge you an outrageous re-stocking fee and shipping and handling fee. Never in my life have I ordered something from a merchant and they refuse to cancel it. Meanwhile, you are expected to pay on an item they refused to cancel and that you don't have in your possession while they take you through the ringer. They are trying to profit no matter what, whether its on re-stocking fees, interest on an item they refused to cancel or whatever. Their goal is to make it easy to order but difficult to receive any real service or assistance thereafter.

Demographics
Fingerhut banks on the fact that their demographic are mostly consumers with damaged credit that are looking to rebuild. They trick you into thinking they are a good option and as long as you're ordering and paying on time they will play nice. The moment there's an issue with your order, forget it, you're on your own and its their opportunity to take advantage of any mistakes or errors you make. They are banking on you being incompetent and uneducated. I'm college educated and my credit score is 620, no perfect, but not terrible either. You've fugged (Purposeful spelling) with the wrong person fingerhut.

Take them down
Wait until the shenanigans are over and cancel your accounts people. Hit them where it hurts, which is their bottom line. Don't give them your good business. They will no longer get mine. I will file complaints with the consumer affairs department of california. I am also a journalist for the los angeles times and plan to do an article on the poor service and illegal tactics that fingerhut uses to get your money and keep it, meanwhile keeping you on hold close to an hour and refusing to cancel your order, or acting like they "attempted" to cancel and couldn't. I'm going to interview other consumers. The los angeles times has circulation of just over 1 million. Take that fingerhut. I'm going to make sure you don't get more potential customers to torture from any time soon. I am also filing a complaint with the better business bureau and filing complaints on every single consumer web site in existence. I will spread word-of-mouth to all of my friends and family. I also run a very popular consumer blog and I will inform my readers of this. I get over 68, 000 page hits per month from all over the united states so this will help spread the word further since my los angeles times article will be local. I will also file complaints with the ftc and every consumer protection agency.

Finger-hut has got to be one of the biggest Scam Companies in America, I bought a Microwave Oven from finger-hut in may of 2011, paid extra for insurance, Microwave worked good for about 6 months just paid it off and it quit working. I contacted Finger-hut three tI'mes got the run around three tI'mes, so i just gave up, then in June of 2012 Finger-hut started sending a statement with charges at $20.00 dollars for what i don't know, i called finger-hut they was unable to tell me what the charges were for, told them I'm not paying for something i never bought, now their adding late charges. unbelievable

"The Company lied about Delivery Service pick-ups with DHL and have collection agencies drafting and arranging money and bill payments for returned merchandise on my Policy agreement with my Fingerhut account not handled years and years later with customer service but they Company has yet to Guarantee customer Policy terms and conditions from a debt they have on my Credit Report I have disputed in 2012 and will continue until they fulfill all legal rights noted and applied for assistance."

On Jan 3 I receive a letterfcromFingerhut informing me they were closing my Credit Account with a whopping line of creit of $400. Now rememberthey contacted me with offer of credit. I had place 4 orders which contained multiple products within each order. I received7 different product for promotional coed creits and shiupping and handing allowances. THE LAST TIME I CHECKED THAT WHAT PROMOTIONAL CODES ARE USED FOR. I almost forgot they send me a free hooded sweatshirt as comphensiontin. Frm the letter it stated the number of times that you hjave requested credit and other exceptions is greatly in excess of that which occurs with other customers and is no longer acceptable. Therefore we do not believe this relationship is mutually beneficial and we are notifyingb yourthat we are closing your Credit Account. As of that Jan 3 i could no long be allowed to place order using fingerhut credit card. You are still responsible paying the balance inf full. I was not satifieid with the orders I freceived and as a customer I have the right to any and every promition avalable! Of course I called their customer Headquarters and given the generl so sorry speech. I still had $40 of merchandise coupons to use and was told if I used my own credity card they would still accept the mercvhnadise coupons. Of course I tried several times with my other credit cards and when put in merchandised coupon was denied.
I raised cain with customer service and called corporate headquarters and got no response. I received a letter from the same person who wrote in Jan which ruined my Christmas Holidays. This lettter dated March 27 informed me ath I was no longer allowed to contact any entity of Fingerhut via telephone due to excessive unnecessary contacts.I am no longer alloed to email Customer Service Departments. If I must contyact them to discuss issue about remaining balance must be done in writint ti address they require.The credited the $40 to my account they had just denied me using it. Thye now consider this matter closed and will not respond to any further communication received from me regarding the discount coupon, the business decision to close your account or the decision to block you from contacting Fingerhut via telephone or email. I am a retired NAvy vet of 20 years and when I wanted other items or questioned why I did not get a promotional credit I did finall get it after contacting their customer service via telphone and e-mail. I asked for my complaINT TO GO TO THE ceo AND RECEIVE A LETTER OF APOLOGY AND GOT THIS RUDE LETTER! And on the bottom of the letter is a sign of the BBB accredited Business! I would not recommend fingerut to anyone or ever shop their again! I am stuck with some jewelery I wanted to send back! I would like to know who these high and mighty people think they are treatment of their customers andf lack of respect for me as a veteran!

I've had a Fingerhut card for a year now. I bought a couple things and have been paying them off ever since. I recently noticed on my January bill that there's a charge for $29.95 from some insurance company. I tried to call Fingerhut but of course they have bankers hours it seems. So I called the number on the transaction charge that went directly to the "supposed" insurance company. I got a hold of an extremely rude man and when i told him these charges (which go back 6 months I found out) are fraudulent, he said that I gave them permission and they have it on recording. I said to hell I did! I never speak to phone salesman and I would never buy disability insurance from a damn credit card! He said they will pull a recording that says otherwise because they wont charge anyone without expressed permission. I said go ahead and pull the call because i guarantee you dont have one! When i said i want these charges reversed he said he can reverse the last charge but not any of the other 6, OR i could dispute it and if they find a recording that can prove i said okay to these charges i wont get any money back. Of course I said i dispute it! Beware of Fingerhut! They used to autodial me all the time trying to sell me crap and i would just hang up. I finally called them to let them know that if they dont stop calling me to buy crap im going to report them for harrassment. I guess they took that as I wanted to buy disability insurance!

SmartA$$ customer service ..
After always making payments 2-3 times the minimum I was surprised to find a credit limit loss. I emailed them about a credit limit change (lowered) and the customer service rep that responded said ..
" We have responded to you request to close your account " LOL I didnt ask to close it but after reading ALL these complaints I am glad/lucky they did.
Thanks Guys ..