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FashionNova / two separate orders with missing items

1 Canada

After ordering two separate times and having missing items in both orders, I contacted customer service multiple times without response. When I finally did, they asked for photos and proof with a packing slip and furthermore said I would receive my refund within a few days later. Fast forward a few months later and nothing. Emails go unanswered and they then reply with the fact that I have a pay pal claim that they will resolve. Which my pay pal case was closed because I didn't not escalate it due to them telling me I would receive my refund. Worst service ever. This is such a waste of time and effort. What a scam

Jo
Jan 25, 2019

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