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Extra Space Storage / fraud and scam

United States Review updated:
86% 7
Contact information:
Extra Space Storage
These people have a license to steal. They can sign for shipments which then “mysteriously disappear" and you will have no recourse.

My problem was with a location in New Orleans but apparently their corporate policy is to ignore customer complaints, so you will have the same problem anywhere. I used the Extra Space Storage at for over a year to receive and store products for my business. This location recently changed managers and the new manager of the site signed for a UPS shipment of two custom made rugs valued at $3, 000 which then disappeared.

UPS has the manager's signature on file as receiving the shipment, and he acknowledges signing for them but says he never saw them, he just signed for them without verifying they had actually been delivered. I asked him to review the tape from the security cameras and was told they didn't show the rugs or anyone taking them.

The response from Extra Space has been unbelievable. Rather than trying to help me, the first thing the site manager did was to show me the clause in the contract that says they are not responsible for anything they sign for. The insurance they sell is worthless – it also has a clause that excludes “mysterious disappearance". DOZENS of calls to their corporate office, regional manager and area manager have gone unanswered –NOT ONE RETURN CALL!

DO NOT use Extra Space Storage for anything. Their refusal to return my calls at every level, from regional manager all the way to the corporate office, proves they have no interest in you as a consumer. Someone stole $3, 000 worth of custom rugs from me.

The Extra Space Corporate office's policy of refusing to return phone calls to try to determine where the theft occurred gives their site managers a free hand to do whatever they want with the items you've stored there. There are lots of storage places; use anyone but Extra Space.


Sort by: UpDate | Rating
A  2nd of Feb, 2010 by 
Agree Disagree 0 Votes
These guyz are terrible, suffering with them for the past 2 months... and it's not resolved yet :(
A  14th of Jan, 2016 by 
Agree Disagree 0 Votes
I have also had dealings with the store in san Francisco / Folsom st branch. The exact same no call back issue and discriminatory behavior on part of managers there..
N  10th of May, 2016 by 
Agree Disagree 0 Votes
This company unprofessionally refuses to conduct business by email and does not inform you of this. They have a discriminatory policy of only informing tenants of payments and unit status through mobile phones and the Postal Service. So, for example, if you are in the military and deployed abroad your lifetime of belongings can be sold without your knowledge.

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Extra Space Storage Logo Extra Space Storage
Customer Service
2795 E Cottonwood Pkwy Ste 400
Cottonwood Heights
United States - UT84121
+1 888 586 9658
+1 801 562 5579
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